Joe was great at helping walk me though each of the system components, and I never felt pressured into any equipment, as I did with another contractor. He offered to even provide temporary cooling between agreeing to move forward and the install date because they were booked for about 10 days. The guys were on time install day and kept their work clean, and worked around our dog. Joe recommended moving the A/C condenser from my back door, to the side of the house at no extra charge. This was something none of the previous contractors had mentioned, and made so much sense as the condenser was next to my patio and back door. We met a week later and he walked me though all the parts of the system, and what I need to do for future maintenance. For a young and inexperienced homeowner this was as painless as it could be, the work was done well, and their personalities made for an easy experience. Highly recommend.
-Kevin Sullivan