From the first contact with the receptionist to the salesman and then the installers, it was a pleasant experience. She was very helpful in setting up the first appointment to evaluate our needs. Joe Kollman was on time for the appointment, listened to our concerns about warm and cold spots then evaluated our home. He returned with his estimate in only a few days, explained the options and benefits of each. We agreed to the purchase and installation on that visit. They scheduled us for several weeks out, but my husband wanted it done sooner. They were able to accommodate us.
Since it had snowed 4 inches the day before the installation, I was shoveling the driveway so they could get into the house. When I explained to them that my neighborhood shovelers were on vacation, one of them took the shovel and cleared my driveway. They put down cloths to walk on and were careful about walls as they brought things in. They were very polite in our talks. We had heat by early afternoon. I had to be gone and asked them to set the thermostat for me, which they did. The second day was just as nice as the first.
Joe came back for a walk through to check on the installation, show me how to use the programmable thermostat and gave suggestions for adjusting the vents to control the temperature in the upstairs.
It was a very pleasant experience and I would highly recommend them to my friends.