Jim and company were nothing but professional and friendly. Jim came out to the house to discuss the quote, checked out all of our existing equipment and discussed all of our options with us. He spent plenty of time with us and really explained their process and their product. He left us with a folder with some literature about Trane units and said he would get back to us by Tuesday of the following week.
On Tuesday Jim asked if he could sit down with us and go over the quotes. He and his regular sales guy Joe came out to our house again and sat down with us, explained our options and went over 2 quotes for us. They also offered to fix a few other issues we had in our utility room (some old copper gas lines) free of charge while they were working on the furnace.
We scheduled the install for the following Thursday and Friday. They arrived right on time and got right to work. They had the old furnace out, the old AC unit removed and the new furnace partially installed and the complete AC unit installed before they left that day. The following day they came back and completed the install. Our Utility room looks better now than when they arrived. The following week Joe came back out to the house to do a follow-up and go over the furnace with us. They took the liberty of sending in our warranty cards, our electric and gas rebates and everything for us. So far, we are very pleased with our new unit and very pleased with Anderson!
-Kip Granson