Customer Testimonials

As our furnace, A/C and water heater passed their 17th birthday, it became increasingly clear the it was time to upgrade while we could do it on our terms, rather than in the middle of a blizzard or heat wave. We met with Joe Kollman to go over our specific issues and requirements, and he did a great job of describing the pros and cons of various options. His recommendations were significantly less expensive than our initial ideas, saving us money on both the installation and the long-term operating costs. After we made our choices, he was able to accommodate our schedule requirements for a specific start date that minimized the impact of not having a water heater! When the date arrived, the installers were on time, polite, and professional, and had all the old equipment out of the way in one day as promised. Installation required 2-1/2 more days, mostly because of the very tight quarters the installers had to work in. The entire furnace and A/C unit was replaced, including the 30′ refrigerant lines to the new compressor outside. The installers also ran new intake and exhaust piping for the furnace and re-used the old furnace/water heater flue for the new water heater. The A/C compressor disconnect was replaced with a modern unit, and the new water heater has a higher capacity burner so it is much better at keeping up with high demand. All the Rube Goldberg aspects of our old system are gone, replaced with clean, modern, professional-looking units that are literally better in every way than the units they replaced. The only snag in the whole installation was when the technicians didn’t have a humidifier on their work order despite there being one on the quote. This problem was handled with a single call to Joe, with no hassle and minimal delay since they had a humidifier in stock – it had just been missed on the paperwork. While the big issues are obviously important, the J.L. Anderson Heating and Cooling technicians paid great attention to the small stuff, from straightening the old ducting with a new offset and plenum to conducting a mini-class with us on using and programming the touch-screen thermostat. Our new Trane furnace and air conditioner has worked flawlessly, maintaining much more even temperatures throughout the house than the old furnace and A/C ever managed. The two-speed fan system is quieter and more effective than the old single-speed unit, and the high-efficiency design not only doesn’t waste conditioned air in combustion, it eliminates the thump and roar from an open burner, so the new furnace is nearly inaudible. The new water heater has a much larger burner than the one it replaced, allowing it to recover much faster and eliminating concerns about running out of hot water if a third person takes a shower, or the dishwasher and clothes washer are running at the same time. We are extremely pleased with the work and the finished product from J.L. Anderson Heating and Cooling. I recommend them without reservation not only for their professionalism and the quality of the work performed, but also for their attention to detail and their up-front, no-nonsense way of handling problems without excuses, foot-dragging, extra charges or delays. J.L. Anderson Heating and Cooling is a quality company that I am proud to have done business with. -S. Todd Field

We have 2 systems at our house and J. L. Anderson had replaced our other system in 2007. At that time they did a thorough analysis of our heating system and came up with ideas for making the heating more uniform throughout the house. This is a problem because the house is over 100 years old and there is no return on the second floor. This second system is in our addition. We have been using J. L. Anderson to service both of our systems each year. The technicians had been suggesting the system in the addition was not working well. It had a very difficult time during the heat wave this summer, so we decided to replace it. Having worked with this company already made it very easy to get a new system. We were given some choices and decided on what we felt was best for our situation.  The technicians are always friendly and neat and the President comes to check the work afterwards.
-Carolyn Jagacinski

Joe, Kirt, and Scott were all very professional, courteous, and accommodating. They patiently answered all of my questions and concerns. The installation is beautiful (how often do you hear that about a furnace?). I could not be more pleased. And this all came with a 10-year parts and labor warranty. I highly recommend J. L. Anderson, and I will certainly call on them in the future.
-Arthur DeArmond

Perfect in every way, pro workers, excellent workmanship, very good materials, no mess when done, Excellent experience. I always think prices are too high but these people are worth more than their competitors. Price was per quote but ended up about $200.00 less with suggested changes discussed at the time the work was being performed.
-George Taylor

The account rep was very polite and new his business. He was prompt and assured me that the installers would be good and they would stay on the job until completed. The installers were both competent and did good workmanship throughout the job. Everything I asked to be done was done and done correctly. They completed the job in the time frame they suggested. They left me a note each day of progress and any concerns they had. I got quotes from several contractors. Anderson’s gave me options but also listened to what I wanted and gave me a competitive quote for the job. I have had the furnace running for over a month with no issues. I would recommend anyone doing heating and/or cooling work, have J L Anderson give you a quote. They seem to be a company of high integrity.
-Steve Schneider

This company arrived as scheduled, worked efficiently, were neat orderly, were creative with sheet metal, completed the project as promised within 1 1/2 days.  They were pleasant informative. I am very satisfied with their products their work ethic. Thanks to the company the employees for the quiet, efficient system they installed. It is working great!
-Judith Evans

I am thoroughly impressed with the professionalism and dedication to the customer experience that Anderson Heating and Cooling provided me. They showed up on time and worked diligently to complete their task in a timely manner. The technicians were very informative during the removal and installation process. If I had any questions, they would immediately stop what they were doing to answer my questions.Joe also submitted my rebate information for me thus eliminating my need to complete the paperwork.

In my opinion, JL Anderson Heating and Cooling Inc went far above and beyond my expectations.
-Neal Porter

It went well. They started on time, were neat in appearance, clean. They removed the old unit one day and left so I could get in the area and paint the walls. (sorry guys that I never got to it). Then they came back and had to do some repair work below grade. Then the install and a few days later our sales person, Joe came back to walk us through what they did and help us program the thermostat. It wasn’t until then that he presented us with the invoice. He was not going to ask us to pay until we were satisfied with what they had done.

I got an e-mail on October 23rd asking how it was working and if I had any concerns or questions and I will get another follow up call in a few months.
-Greg Kloeppel

Fast, Friendly service
-Carrie Nedele

I had no intention of replacing the control board myself, but did research the diagnosed problem and materials cost. JL Anderson quoted a parts price that was 30% LOWER than I would have paid for the same part from a reputable online source. The technician was efficient and friendly, and we will always turn to JL Anderson first for future HVAC needs.
-David Leininger