Customer Testimonials

Our home is about 18 years old and I had to replace the A/C condenser fan the first week we moved in (two summers ago). I also noticed that the previous owner had the same fan replaced several years back. When the furnace blower motor started to make funny sounds, I decided it was time to replace it. I started by asking local companies for quotations for a geothermal heating system. We are on a large lot, and a horizontal loop system would fit nicely. Of all the companies I spoke with, only Joe from JL Anderson advised me to stay with a natural gas furnace. Others recommended geo or some form of heat pump with electric backup heat.  After doing more research on the web, I learned that Joe was correct. Geo only seems to make sense for those in my area that are on electric heat. I also learned that switching to resistive backup heat would have complicated my whole-hose generator installation. Before the work was started, the installation crew came to the house to verify the installation could be completed as promised.  This included the furnace orientation, the ability to zone the existing ductwork, thermostat placement on the second floor, etc. The work started when promised, and completed on time (4.5 days total).  The installers were extremely professional, punctual and kept us informed throughout the project. They left the worksite cleaner than when they started. They even worked with me to determine the best way to connect the A/C condenser to the load-shedding contacts on my whole-house generator transfer switch. The system has been running perfectly for two weeks now. We are extremely pleased. It’s a bit weird not being able to tell that the heat is on due to the variable speed blower and modulating burner. The features and flexibility of the 950 thermostat are very nice. We can even control it through our iPads and iPhones when we are away from home. Selecting a new contactor is always risky. I’ve had good luck and bad luck in the past.  At this point, I only hope for a decent job. JL Anderson went above and beyond my expectations and I highly recommend that you consider them if you are in the Lafayette area. -Joe Hamman

Fantastic! My existing heating/air was 22 years old.

I appreciate being able to do as much homework as possible electronically and Joe Kollman at Anderson was great. We made contact in January via e-mail and arranged for him to visit my house and provide an estimate.  I had several questions afterward, which he answered completely.

Later in the spring, Joe contacted me to see if I had made a purchase yet.  He had an installation opening in the next week and wondered if he could fit me in. Again, he answered all my questions and I found I just couldn’t refuse! It should be noted that at the same time, I was working with two other companies and I did not receive the same quality of information and, frankly honesty.

Joe’s guys were at my house on time (early), were completely sensitive to my property (including my dog, Odie!). The job took the better part of two days and it was done on-time, correctly, and they left my place the way they found it. Yesterday I came home in the sweltering heat of the day (76 in April!) and was able to cool off with air conditioning.

I couldn’t be happier I decided to go with JL Anderson and Trane!
-Jon See

Our furnace went out about two days after we got their estimate. They had a new furnace in the day after the old furnace failed. They were courteous and helpful and took the time to explain the various options to us.
-Laura Bowker

They did an excellent job and really did great work. Left the house and there work space very clean and were able to go through the system with me so I understood the work that they did and how the system works.
-Jeff Nagle

My husband and I have been putting off getting an new furnace for years for fear of it being to expensive and this 100 year old house has never had an AC unit. We decided it was time to put in both. I called many different places and set up 5 different appointments to get estimates. Anderson heating cooling was not only the most affordable but they were kind and courteous from the moment they stepped in my house. Joe did the estimate then came to the house on the day of installation to introduce me to the gentlemen that were putting the units in. They were very informative on what they were going to be doing each day. I operate a licensed daycare form home so it made things a little difficult for the guys. They were very understanding of the situation and were as quiet as they could be. The time frame was a 2 day project and they finished in a day and a half. Everything looked so nice when they were finished. They left no mess anywhere. Joe came back over to the house within a week to show us how to use the thermostat properly which was very helpful. We were so happy with Anderson heating & cooling. We give them an A++++++++++++ across the board and would not only recommend them but we would use them again and again! Thanks for your great service!
-Stacie Clark

The HVAC upgrade/replacement went extremely well. The representative I had, Joe Kollman, was very knowledgeable and responsive. He listened to what issues I wanted to address and recommended two systems. He highlighted the pros and cons of each. He responded to my questions at all times of the day and night via email. He sent me reminders just before the visit, progress reports during the installation process coordinated all aspects of the replacement, offered to give me training on the new equipment, and sent a follow up email to make sure all was well after the system was running for a while. Joe also helped process a rebate from my electricity provider. All I had to send was my account information and he did everything else. Anderson provided standalone heaters to keep the living spaces comfortable. They performed all cleanup associated with the work both inside the house and outside. I cannot say enough about the exceptionally good customer service! Anderson also completed all the work mentioned above (initial contract/estimates through installation) in less than two weeks. Since I enjoyed my experience, I am looking to have them perform additional work at my property.
-Shonda Meyer

-Steve Snider

Jim Anderson and his team are outstanding. I have used their service in the past when my furnace was not functioning. They were quick to come, provided a complete analysis and provided some tips on how to improve the functionality of the unit. This business is top notch, trustworthy and a great place to use for all your HVAC needs.
-Brian B.

From sales to installation the JL Anderson team was very professional; and, they were quite skilled. Their workmanship demonstrated extra effort to get the job done correctly. Their positive work effort and attention to detail resulted in timely completion of the install. Post installation follow up for quality review, instruction for and Q/A with the customer, and customer satisfaction was thorough. There were no unexpected issues or costs. Rebate information were completed for me by the company. Without hesitation I recommend JL Anderson HVAC.
-Steve Snider

Since they have only done maintenance their is not much to tell. They keep their appointments, they are punctual, clean and professional. We have not had to call them for emergency work as what they do during the contractual tune ups seems to catch any potential problems.
-Laura and Tom Albaum