Customer Testimonials

My wife and I recently purchased our first home and one of the main downfalls to the new property was a need for a furnace and AC replacement. We were well aware of the expense expected from such an endeavor but ultimately loved the house and I started scouring through Angie’s List looking for installers in the area. If you are reading this then you are already well aware that JL Anderson is the stand out among the installers listed here and I’m happy to share that they absolutely live up to that reputation.
My first scheduled appointment was with Joe Kollman for the initial bid. He arrived right on time and was very professional throughout the entire process. He walked me through various dos and don’ts regarding my old system and made sure we were both on the same page at all times. Our schedule was pretty chaotic with not having moved in yet and Joe assured me that whenever and whatever our decision entailed they would be on board with it. We discussed the all important money aspect and he already had pricing available for me on the spot as well as various financing options available. Pricing was guaranteed and in writing before he left out the front door. All in all about an hour visit and he made quite the impression as it was a no brainer for my wife and I to proceed forward. I sent an email out the next day confirming which package I was interested in along with my schedule. Joe was back in touch promptly with an install appointment for three days later! The install went off without a hitch. Joe showed up on time with the install crew which was impressive in itself given the fog that morning. He introduced us, gave me a timeline for the work (1 1/2 days) and made sure everyone was on the same page regarding coming and going from the property. I provided them with a garage door opener, offered them refreshments if they needed and then left for the day. I returned the next morning to find them already there working and the new system virtually finished with only clean up mostly left. By the time we arrived back after lunch they were gone and the work area looked better than it did before they got there. They even programmed and tidied up my water softener which wasn’t even on their list of things to do, impressive! Very clean, custom install and this coming from someone in a similar line of work but on an industrial scale. I honestly could not have done a better job myself, perhaps even as well. Today was my last visit with Joe. He made sure we were ok with all of the work, walked through all of the system features and brought over all of the corresponding information. Rebate and warranty information was already pre-printed and ready to go and only after all of this had been squared away was payment discussed. To Joe, the install team and everyone else involved at JL Anderson, be proud of what you do! First class organization from start to finish and I honestly have no doubt I made the right choice. If you’re out there reading this and perhaps sitting on the fence facing a big decision like this, fret no more and rest assured you’re in good hands with JL Anderson!
-Brian Silva

It turned out fine. I’m having a follow-up with them for some work that needs to be done. It’s for a separate call. Everything was just fine with the appointment that I had. He was very courteous. He answered all my questions. He volunteered to please call if I wanted to have a follow-up. I didn’t dislike anything. They were punctual. The price was very reasonable.
-Judith Hawkins

Joe was fantastic. He came by for a consultation providing all the necessary information including various options and pricing. The installation crew came by and completed all the work to Joe’s description. Even when I had concerns during the 4-day process, I was able to contact the installation crew after-hours to discuss these concerns till I was at ease with the situation. The rework done on the ducting helped clean up my utility room as well as increase functionality of the furnace. When the new heater was installed and the ducting was run downstairs there was a dramatic difference in temperature. The new unit is very quiet and we are extremely satified with our selection of units. Joe followed up to ensure the quality of work was to my needs as well as filled out my rebate information so I did not miss out on any savings. Their customer service is impeccable and I will definitely be contacting them again when my units need servicing.
-Jim Sperlak

-Chip Holler

-William Bundy

Jerry came and got our old furnace going. Very professional and explained what he was doing.
-Ron Shipley

We have used Anderson HC exclusively and for more than one residence, since moving to the area in 2001. Our experience from routine maintenance to equipment repairs has always been exceptional. We had no reason to look any where else for this project. We became aware of a rebate and 48 mo same as cash offer from a direct mailer. Anderson HC, particularly Comfort Spc JK, was very responsive to our first enquiry. Home visits to assess project and make measurements were on time and efficient. JK continued with exceptional service in responses to email and scheduling of install. Anderson HC crew assigned to the job were prompt, clean, and very professional. We also appreciated the follow up after project was completed to walk through the new controls and ensure everything was in order. Overall great experience.
-David Engers

Jared was amazing. He arranged for the parts to be over night shipped UPS so that he could fix our furnace ASAP. He did this on a Saturday. We were 100% pleased with his service. Another service provider had told us it would be sometime next week before they could get the parts to fix our furnace. It was 12 below zero. Jared went the extra mile to help us. I will always call Anderson when I need service in the future! Thanks Jared!!!!!
-Michael Leckrone

They provided the second opinion and came in with a lower bid for repairs than the first company did. We scheduled the repairs to be done 1/10/2014 but as for the assessment they technicians were on time friendly and professional. The first company also had a longer wait time due to ordering parts. This company is having them over night shipped at an additional cost to us but its worth it due to the low temperatures. We really appreciate the expedited service as we need our heating unit back in working order asap. We also appreciate their Saturday service appointment.
-Michael Leckrone