Customer Testimonials

I was not familiar with JL Anderson until reading all the positive reviews on Angie’s List, so we decided to give them a try. Joe Kollman arrived right on time for our appointment and was very knowledgeable and patient answering my multitude of questions and subsequent e-mails before we finally made a decision. We were originally going to replace just our 20 year-old air conditioner but decided to have them replace the furnace as well so we could have two stage heat and a variable speed blower.  Our furnace was also 9 years old and noisy. We have a zoned system with two thermostats, and Joe completely understood what was needed to recommend the best option. The installers, Kirt and Cody, were extremely courteous and showed up on time. The HVAC installation took the better part of two days as expected, and they got enough done the first day such that the house was warm when we got home from work and through the night. They were very respectful of our house and left our basement cleaner than when they arrived! Their installation was the very best I’ve seen. Ironically, the night we were to review work with Joe, we discovered that our water heater had started to leak. Joe was able to rearrange appointments the next day to have Kirt and Cody back out to do the water heater replacement. Joe checked available options and reviewed those with me starting early the following morning. He made a special trip to our house to make sure the new water heater would fit and and was back out with the new unit in his truck staying to help his guys carry it to the basement (since we upgraded to a 75 gallon model due to teenagers in the house). In less than 24 hours, we had a new water heater and hot water. The entire system is amazingly quiet compared to our old equipment. I can’t say enough about Joe, Kirt, and Cody and would highly recommend JL Anderson.
-Mark Thoennes

Joe Kollman was extremely helpful and easy to work with. All staff were professional but Joe added that extra touch by visiting with us to resolve a concern with our current unit, help us understand his product and the benefits of new installation without any pressure to perform the work now since our current unit was working. He followed up with a call to address any questions prior to and following installation, arrived with the installation crew the first day of installation and then made a return visit 2 weeks after installation to go over the equipment and address any other concerns/questions. Joe’s main focus sincerely appeared on not selling us a new unit but helping us see where we could spend our money more wisely in heating/cooling efficiency and then giving us options.
-Julia Demerly

The installation went well. The installers were punctual, friendly, patient with the few questions that I had, and neat. They left the area as clean as it was when they arrived. My one post-installation concern is being addressed. An Anderson rep visited a few days after installation to walk me through the equipment and answer questions. I would have no hesitation calling Anderson Heating and Cooling again.
-Charles Sage

Ron arrived a bit after the window provided by the company but called within that window to say he was on his way. Very personable and professional. He ran through the usual preventative maintenance and tightened the cover on the furnace for us, as it rattles from time to time. We discussed the rattle (coming from the blower wheel/motor) and he offered to send us a quote for the wheel and motor so that we know what we’re in for when the motor eventually goes out. We signed up for the service plan which will (effectively) cover a discounted spring A/C unit preventative maintenance, along with reduced rates for parts should we need service in the interim.
-Megan L Boing

-Jeff Greeley

They’re quick to serve if you have a problem. They give you a time frame when they’re going to be here. They give you a 2-hour time frame and they do good work. They also are friendly and prompt.
-Janet Wettschurack

The installation went well. Our new system is working well. Our AC blower went out on the old unit a few days before installation and JL Anderson came out and replaced the blower, as a temporary fix, at no charge.
-Dawn Gulik

After doing a immense amount of research trying to figure out which HVAC company to install our new HVAC system we picked J.L. Anderson Heating Cooling and couldn’t be more happier with the end result. They are simply the best at what they do and it shows. After our 9 year old Bryant air conditioner started to blow hot air 2 weeks ago I knew it was time to replace it. We’ve been having problems with our Bryant a/c and furnace for the last 3 years and I didn’t want to invest more money into it. We decided it was time to install a new system. I began to research and call local plus surrounding HVAC companies for general questions and quotes on getting a new system installed. After I spoke with a few places including J.L Anderson Heating Cooling I went back to look at reviews and see which company was the best for us. I knew right away that J.L Anderson Heating Cooling was going to be the one for us. I called them back the next day and scheduled an appointment for a on site quote. Joe came out the following day and gave us a quote on multiple systems suited for our home and our needs. He was very knowledgable, professional, and honest with what was best for our home and gave us recommendations on which system he would suggest. After we talked it over we went with the Trane XV95 furnace & the XR16 AC system. Joe asked us if we were interested in a portable AC unit while our new system was going to be installed and with the weather in the upper 80’s we couldn’t pass the offer. The next day Joe came out with two portable AC units and set them up to use for the whole weekend till they were available to install our new system on Tuesday. Tuesday morning came along and Joe came by with Scott Colin who were going to install our new system. They started to work right away and installed the AC system on the first day. The next day they came and finished up with the furnace. The installation looks awesome and the overall process couldn’t have been any smoother. Joe came by the day after the installation was complete to make sure we were satisfied and to check the installation. He also went over the new thermostat, warranties, and rebate which was all filled out. I’d like to state again, we couldn’t be anymore satisfied and happy with J.L Anderson Heating Cooling. We made the best choice going with them and like another reviewer on here said, they got a customer for life! My advice to anyone reading this is to do your research to see which company is best for you. I would without hesitation recommend Anderson Heating & Cooling to friends, family, neighbors, and everyone reading this review. You will not be disappointed.
-Maria Erazo

Jim and company were nothing but professional and friendly. Jim came out to the house to discuss the quote, checked out all of our existing equipment and discussed all of our options with us. He spent plenty of time with us and really explained their process and their product. He left us with a folder with some literature about Trane units and said he would get back to us by Tuesday of the following week.
On Tuesday Jim asked if he could sit down with us and go over the quotes. He and his regular sales guy Joe came out to our house again and sat down with us, explained our options and went over 2 quotes for us. They also offered to fix a few other issues we had in our utility room (some old copper gas lines) free of charge while they were working on the furnace.
We scheduled the install for the following Thursday and Friday. They arrived right on time and got right to work. They had the old furnace out, the old AC unit removed and the new furnace partially installed and the complete AC unit installed before they left that day. The following day they came back and completed the install. Our Utility room looks better now than when they arrived. The following week Joe came back out to the house to do a follow-up and go over the furnace with us. They took the liberty of sending in our warranty cards, our electric and gas rebates and everything for us. So far, we are very pleased with our new unit and very pleased with Anderson!
-Kip Granson