Customer Testimonials

Jerry came and got our old furnace going. Very professional and explained what he was doing.
-Ron Shipley

We have used Anderson HC exclusively and for more than one residence, since moving to the area in 2001. Our experience from routine maintenance to equipment repairs has always been exceptional. We had no reason to look any where else for this project. We became aware of a rebate and 48 mo same as cash offer from a direct mailer. Anderson HC, particularly Comfort Spc JK, was very responsive to our first enquiry. Home visits to assess project and make measurements were on time and efficient. JK continued with exceptional service in responses to email and scheduling of install. Anderson HC crew assigned to the job were prompt, clean, and very professional. We also appreciated the follow up after project was completed to walk through the new controls and ensure everything was in order. Overall great experience.
-David Engers

Jared was amazing. He arranged for the parts to be over night shipped UPS so that he could fix our furnace ASAP. He did this on a Saturday. We were 100% pleased with his service. Another service provider had told us it would be sometime next week before they could get the parts to fix our furnace. It was 12 below zero. Jared went the extra mile to help us. I will always call Anderson when I need service in the future! Thanks Jared!!!!!
-Michael Leckrone

They provided the second opinion and came in with a lower bid for repairs than the first company did. We scheduled the repairs to be done 1/10/2014 but as for the assessment they technicians were on time friendly and professional. The first company also had a longer wait time due to ordering parts. This company is having them over night shipped at an additional cost to us but its worth it due to the low temperatures. We really appreciate the expedited service as we need our heating unit back in working order asap. We also appreciate their Saturday service appointment.
-Michael Leckrone

Amazing experience from start to finish! Joe Kollman is an upstanding professional. He entered into a less that desirable situation and was able to pick it up and run with it! Communication was excellent and the completed installation is impeccable. We can’t thank him enough for the timely installation of our HVAC system!
-Bobbie Randle

I was not familiar with JL Anderson until reading all the positive reviews on Angie’s List, so we decided to give them a try. Joe Kollman arrived right on time for our appointment and was very knowledgeable and patient answering my multitude of questions and subsequent e-mails before we finally made a decision. We were originally going to replace just our 20 year-old air conditioner but decided to have them replace the furnace as well so we could have two stage heat and a variable speed blower.  Our furnace was also 9 years old and noisy. We have a zoned system with two thermostats, and Joe completely understood what was needed to recommend the best option. The installers, Kirt and Cody, were extremely courteous and showed up on time. The HVAC installation took the better part of two days as expected, and they got enough done the first day such that the house was warm when we got home from work and through the night. They were very respectful of our house and left our basement cleaner than when they arrived! Their installation was the very best I’ve seen. Ironically, the night we were to review work with Joe, we discovered that our water heater had started to leak. Joe was able to rearrange appointments the next day to have Kirt and Cody back out to do the water heater replacement. Joe checked available options and reviewed those with me starting early the following morning. He made a special trip to our house to make sure the new water heater would fit and and was back out with the new unit in his truck staying to help his guys carry it to the basement (since we upgraded to a 75 gallon model due to teenagers in the house). In less than 24 hours, we had a new water heater and hot water. The entire system is amazingly quiet compared to our old equipment. I can’t say enough about Joe, Kirt, and Cody and would highly recommend JL Anderson.
-Mark Thoennes

Joe Kollman was extremely helpful and easy to work with. All staff were professional but Joe added that extra touch by visiting with us to resolve a concern with our current unit, help us understand his product and the benefits of new installation without any pressure to perform the work now since our current unit was working. He followed up with a call to address any questions prior to and following installation, arrived with the installation crew the first day of installation and then made a return visit 2 weeks after installation to go over the equipment and address any other concerns/questions. Joe’s main focus sincerely appeared on not selling us a new unit but helping us see where we could spend our money more wisely in heating/cooling efficiency and then giving us options.
-Julia Demerly

The installation went well. The installers were punctual, friendly, patient with the few questions that I had, and neat. They left the area as clean as it was when they arrived. My one post-installation concern is being addressed. An Anderson rep visited a few days after installation to walk me through the equipment and answer questions. I would have no hesitation calling Anderson Heating and Cooling again.
-Charles Sage

Ron arrived a bit after the window provided by the company but called within that window to say he was on his way. Very personable and professional. He ran through the usual preventative maintenance and tightened the cover on the furnace for us, as it rattles from time to time. We discussed the rattle (coming from the blower wheel/motor) and he offered to send us a quote for the wheel and motor so that we know what we’re in for when the motor eventually goes out. We signed up for the service plan which will (effectively) cover a discounted spring A/C unit preventative maintenance, along with reduced rates for parts should we need service in the interim.
-Megan L Boing