Customer Testimonials

The service professional, Charlie, returned on Monday with the part we needed and quickly installed it and the furnace operated effectively. The cost was reasonable and we felt great about our interaction. It was wonderful to work with J.L. Anderson Heating and Cooling. They are really professional.
-Donald Werden

Maintenance was performed in a timely and professional manner.
-Jenna Stranm

I was having regular (and expensive) maintenance issues with my home’s two geothermal heating and cooling systems. The expenses were so high I knew that the systems needed to be replaced with something new. The frustrating part was that the units were not that old – I had them install about 9 years ago. I contacted ARS initially, since they were the company that installed them. They told me there was nothing they can do about the poor reliability and were too quick to sell me new geo units. I then contacted JL Anderson because they also install geothermal systems. Their attitude was totally different. They wanted to understand why the current units failed so often. They arranged for another company to come out and perform a water analysis. They found the water was too hard and may be the cause. Anderson also questioned the water usage from our lawn sprinkler. Anderson also determined that our peak water usage was too high to support the geo system. This was starving the geo system of water and causing damage. Anderson recommended switching to natural gas and shared with me the pros and cons of geothermal vs. gas. The next issue was that my house was not connected to a gas line. Anderson worked with Vectren to see if a gas line could be brought to the house. Anderson installed two units. I now have gas heat and electric cooling. So far, a vast improvement in comfort compared to the old system. Sales engineer Joe at JL Anderson exceeded my expectations and provided me with exceptional customer service.
-Bruce Cooper

We contacted Joe at JL Anderson Heating and Cooling about a new heating and cooling system. Within a couple of weeks we were under way in getting our new thing and cooling system installed…Two gentleman showed up at 8:30am on Monday and started working. We were told 3 days and the process would be completed..The genmleman that came out were very professional. They were neat with there work and very helpful with any questions that we had…We can across a few snags along the way but, they handled them with great respect to our needs.  I would recommend JL Anderson Heating and Cooling to anyone. I would like to thank everyone and JL Anderson for making our winter warmer and our summer coo
-Susan Lowery

Jim was very helpful. He provided us with small electric heaters until the new furnace could be installed. The installers were very efficient and kept there messes cleaned up. We would recommend this company to any one. The price was very reasonable and the service excellent.
-Jim Helms

JD came to the house after first phone contact, we discussed which system  I wanted and was pleased to find it was able to be financed for 60 months at no interest. After several calls, with me having a boatload of questions, and several proposals emailed back and forth, I finally settled on my system of choice. all through this JD was very patient with me and was as helpful as could be. and so it began. I placed the final order. within days the installers and equipment arrived. Colin and Scott (the installers) were very friendly and professional in every aspect of the installation. upon completion, Joe came with the paperwork and instructed me how to setup and operate the system. Again on time and very friendly. And we’ve been happy ever after. I would recommend JL Anderson again in a heartbeat. the system consisted of an XC95 communicating and 95% efficient gas furnace, XL18i 2ton air unit, and the best  part, the Trane Comfortlink II thermostat/control.(which by the way, can and was connected to my smart phone through Nexia to remote the entire system from anywhere in the world). pretty sweet. After all was said and done, Everything you would expect from a Trane dealer and system
-Scott Balogh

When it became apparent that the old system had cooled its last day we called several firms to look about problem and recommend current options available to the market along with price points. It did not take long to confirm that JL Anderson was the team we wanted to do the work. They have done maintenance for us on the old system and their attention to detail and their communication of information to the owner is top notch. Additionally they have done work on my mother in laws home system, our sister-in-laws home as well as replacing and old system for our next door neighbor.
After making sure what the failure was they sat down with us and gave us several option for replacement along with what the value of each option for the future at our home.
Upon making our choice they offered us several payment options to fit our needs. With this happening just before I was scheduled to retire they worked with us so that the project would happen the first week of my retirement  so that I could be at home to assist and answer any of their questions.
The three day project went like a well planned campaign completed by two excellent young men who communicated with the "old guy". It was a pleasure to watch things removed and then to see the new equipment come together. They were very meticulous in cleaning up behind themselves during the day and at the end of the day.
During this time they coordinated the duct cleaning so that it was done at the opportune time in the replacement sequence.
Upon completion of the project a representative came back to walk thru use of the systems along with the new programmable thermostat, humidifier, and general maintenance of the system.
After initial running we had a condensation problem near the AC coil and they were here promptly to figure our the source and repair the situation.
I just recently switched the system to the heating mode with a few touches on the thermostat.
-Donna Pusey

He was very professional and helpful; and I believe, very honest. I would call him back if I experience further problems.
-Vicki Norris

Our 15 year old AC needed replaced due to a leak. We scheduled an appointment to get a size and price estimate. While looking at our options we decided to also change the furnace to take advantage of the newer two stage technology. A price was established and installation was scheduled. Installation was finished on schedule and we were pleased with the work done. There was one issue with a sheet metal rattling noise. On calling back to the office, Joe our sales rep, came back to the house found the noise and fixed the problem. He also covered use of the system and how to use the different thermostat settings.
-Doug McGee