Customer Testimonials

My previous AC had stopped cooling and a different company had mentioned the R22 was low, prompting a refill. A week later the AC wasn’t working again, so I called JL Anderson based on Angieslist reviews. 
They evaluated the unit and found a high side R22 leak within a few minutes. They sent out a person to quote a new system later that day at my request. Joe went over the options in detail along with some financing plans that were available. Since it was nearly 100 the week that the AC was down, he offered to install a temporary AC unit to cover us while the new one was being ordered.
I evaluated the info for a couple days and asked follow up questions, all of which Joe was able to answer in full technical detail. He ran the load calculations on the house which narrowed down things to two options and he gave me the pros/cons of each system. He also laid out which options qualified for different utility and federal rebates. 
I ended up going with a Trane XV95 furnace with XL16i AC plus humidifier unit installed for $9175 installed with a 60 mo. 0% financing offer. When I agreed to the sale he had the replacement unit trucked over and installed within 2 hours. That is GREAT response time. 
1.5 weeks later the install began. This took approx. 2 days during which time they ripped out the old units, tore out the old concrete pad, flushed the lines, installed a new pad. They then installed the AC first to get that running to minimize discomfort. The system install was completed the next day including running a new dedicated intake/exhaust line, new high end thermostat. The install was clean and professional and the installers were careful to not let the cats out. They also left the copper scrap at my request. 
The system works great, and about a week later Joe came back to settle up the paperwork. The invoice was identical to the quote down the the last penny. Also, the utility rebate paperwork was pre-completed and only needed a signature. The units were also registered for me ahead of time for warranty purposes. Joe then went over the system install as a final walkthrough and identified some features of the new thermostat.
Overall I am very happy with the install and they have lived up to their Angie’s List reputation. -Richard Hosler

I made the initial contact with JL Anderson after reading the reviews here on Angies List and having them recommended by a coworker.  Joe arrived on-time for the initial meeting and provided a very through explanation of our existing system and just by looking at the system he was able to accurately describe some of our problems without us having to tell him.  
We had a few other companies provide quotes but Joe was the most knowledgeable and he talked about things that could be changed with the installation of the new system to cure the temperature balance issues we have had in the home.
JL Anderson was not the cheapest bidder for the job but I am glad we paid the extra money to go with them (it was not much extra).
The installation was scheduled for two days and by 3pm on the first day they had our A/C back up and running.  The second day they completed the job by lunchtime.  The entire job looks very professional and is neat and tidy.  There were two installers and they were very professional and cleaned-up after themselves throughout the day – can’t say enough about how great it is to work with true professionals that take care of their workplace!
We are very happy with the work provided by JL Anderson and will recommend them to others.
-Andrew II

Fast and friendly!
-Alexander Wei

The operator was polite and effective.
-David Whittinghill

Provided same day service, and worked around my work schedule. Professional personnel. Repair was done in a fast, satisfactory manner.
-Beate Naparia

The entire process was professionally handled starting with meeting the salesman and ending with a walkthrough to review the installation and get instructions on operation and maintenance. I scheduled the installation within a week of meeting the salesman and deciding on the equipment and options. The installers were scheduled for two complete days but were able to do the job in less time. They had to work in both the crawlspace and attic in addition to the utility closet. The furnace had to be revented and the existing co-vented gas water heater was fixed in the process as well. Additionally they moved the location of the air conditioner compressor to the other side of the house where it was out of the way. Everything was cleaned up at the end although there wasn’t a lot to clean up. The equipment controls were thoroughly explained. All warranty and rebate forms were filled out by Anderson and ready to sign and send in to the utility companies. Overall it was a very good experience and I would recommend Anderson Heating and Cooling to others.
-Keith Paris

I came back from a trip to find the house hot; A/C was working’ but cold air not coming out. I thought I needed new a/c unit because mine was old. I submitted a message on their web site and was contacted early the next business morning, and they were able to get a technician out that same morning. Professional young man came out and said I needed a new compressor – the fan wasn’t moving. He also cleaned the unit for me and it has worked well since. He could have easily convinced me I needed a new a/c unit but did not.
-Dee Attardo

It went very well, enjoyed talking to Brian. He apprised me of the condition of my unit, the fact that it used R22 refrigerant and my options to upgrade to 410 or to get a new unit.
-Rony Joseph

This was a fairly routine visit. I was pleasantly surprised that the provider was able to provide same-day service: an 8 am phone call led to a visit around 1 pm. The a/v technician was experienced and reasonably friendly. It didn’t take him long to diagnose the situation and he was in and out within about 20 minutes, I would guess. He was able to offer helpful feedback about the age of the a/c unit (based on a quick glance at the serial number).
-William Gray

Excellent experience from quote, to sales, to install, to follow up. Did what they said they would do, on time and on budget.
-Craig Muir