Archives: Testimonials
“Came quickly, communication was in terms I could understand, very kind and respectful”
– Melissa A.
“Furnace quit working. Dispatch was very friendly and helpful. Tim was here within 2 hours. He was friendly and knowledgeable. Helped make sure I was getting the correct filters to use to get the most time out of my furnace. Definitely recommend”
– April V.
“Always amazing customer service and attention to detail.”
– Julie W.
“Regular maintenance on our unit. Jonathan did a fine job, just like all technicians we’ve had from JLAnderson. Great reliable company and great staff.”
– Gale R.
“He was Professional and courteous. Got the job done in a Timely manner. I would recommend Anderson heating and cooling to everyone.”
– MaryKay C.
“Jeremy came out to service multiple systems for our annual preventive maintenance. I was really pleased with his attention to detail and concern with ensuring everything was up to speed. He's very personable as well, and it was a pleasure to meet him. I think the annual preventive maintenance is well worth the cost because in the past, there have been several pending issues that were caught and fixed in a timely manner that would have resulted in much higher repair costs if they had not been caught early. Another thing I like about J L Anderson is that they never try to "upsell" you. Jeremy checked everything thoroughly and when he showed me some elements in the system that looked like they had a lot of mineral buildup, I asked if they needed to be replaced. Nope, he just took the time to very thoroughly clean them up and re-install them. That is the same experience I have had with other Anderson techs. This is clearly a company whose business model is to prioritize the best interests of the customer and relay on repeat business. I highly recommend them.”
– James S.
“Bret and Noah were excellent techs.
Worked well together and did a great job of installing heat pump and furnace.
Made sure I was comfortable with operating and maintaining the system when done.
I highly recommend JL Anderson for your HVAC needs.”
– Doug E.
“Both gentlemen were very nice and efficient in completing the work.”
– Sue H.
“When I needed a new tankless water heater, J L Anderson was the only place I called, due to previous experience with them. As always, I was pleased with the service. Joe provided an estimate the same day (at a very reasonable price), and was flexible in working with me for an installation date. Scott and Bret showed up right on time and got to work. As always, they were thorough and professional, and the work went more quickly than I expected. They cleaned up like it was their own house and their wives were watching them (ie, they were VERY thorough). I enjoy working with J L Anderson because they have been quick in the past to respond to emergencies, they are always professional, and everyone from the front office to the technicians are friendly and seem very happy. That reflects well on the overall good culture of the company. Everyone is committed to doing the best job they can. Thanks — Jim”
– Jim S.
“Zach was very professional and helpful.”
– Jason D.
“Marty did and excellent job and took his time explaining what he was doing and why replacing the capacitor was important. He explained the Loop and did a great making sure everything was in good working order. I would highly recommend Marty and JL Anderson”
– Richard S.
“Installation went perfectly and it works amazing”
– Brad R.
“I’ve worked with JL Anderson for over 5 years. Everyone is courteous and professional. Tim M. has been our tech nearly always. He has worked hard every time he’s come out for routine maintenance, troubleshooting and repairs! He understands the system, explains things well and keeps our system running tip top! He’s thoughtful about cleanliness and it’s clear doing that things right by the customer is a top priority.
Thanks!”
– Christy B.
“Levi showed up right when promised, and had the problem identified in just minutes. He got us all repaired and some cleanup work completed that was more needed than either of us thought. He was super nice and professional, and reflects very well on the business as a whole. Yet another great experience from Anderson as a company and with the specific tech. Thanks all!”
– Ken D.
“Highly recommend this company, Marty showed up on time, quickly diagnosed the problem, made the repair and checked for leaks, explained the process all on probably the hottest day so far, got my house cooling down fast!, Marty is super nice, super cool. Again highly recommend this co.pany. Thank you!”
– Anthony K.
“We truly appreciate Dominic for being able to come out today and fix our air conditioner so quickly.”
– Becky C.
“He came to the house quick and got our air back up and running. Highly recommended”
– Randy Z.
“I could not be happier with my replacement furnace/AC installation! Joe was so friendly and knowledgeable and answered all my questions. Jake and Dentrell were awesome installers—very professional and, again, friendly and knowledgeable. I appreciated the flexibility in scheduling, as well. I won’t hesitate to recommend JL Anderson to anyone that asks.”
– Laura H.
“JL Anderson is a great and honest company! Very quick appointment on the same day I called. Butch did a great job fixing our air conditioner! Price was excellent! Thank you!”
– Andrea B.
“Great communication, explained part replacement clearly, thorough with entire checkup.”
– Suzan W.
“Jol was very prompt, personable and professional when providing an estimate. We had multiple contacts throughout the process. He was never pushing me to buy from Andersons. That would have killed the sale. I was pleased with his service throughout the process. He was very accommodating. Jol's price was competitive with that of another HVAC company I have worked with for nine years. I think I got more for my money.
Bret and Noah did a good job. It was obvious Bret knew what he was doing. The quality of his work met my rather high expectations. The installation of the indoor coil and the distribution box was a great improvement over what I had. He did a good job checking on Noah and walking Noah through procedures Noah was not totally familiar with. Noah made an extra effort to clean out the electrical disconnect box on the side of the building.
I feel I can recommend Andersons without reservations.”
– Carl C.
“Butch was very professional and very knowledgeable and a very nice guy.”
– Penny M.
“Chloe was knowledgeable, professional, efficient, pleasant, and was quite helpful in explaining details of maintenance that we choose to do ourselves (changing filters). Can’t think of anything that we would change.”
– Gary L.
“Nick did an excellent job on the maintenance of my heat pump. He checked everything out and made sure everything was working properly. He is a very nice guy and is very knowledgeable, kind and caring. He explains everything and answers all of my questions. I will always ask for him in the future for maintenance check and for any problems that might arise.”
– Sue A.
“Always on time, professional, and knowledgeable.”
– Gale R.
“Jonathan was polite and professional, and did a thorough and efficient maintenance on my HVAC system! Always satisfied with Anderson techs, thank you!”
– Janene K.
“Butch and Jeremy did a great job with some rewiring, a new whole house humidifier and a new thermostat. They arrived timely, had all the necessary materials ready to go and made quick, efficient work of the process. They were informative and helpful in getting us up to speed on the new equipment for our home. We barely knew they were here with how clean they left everything. Overall, a fantastic job.”
– Brian B.
“Tim was professional, courteous and efficient. He took the time to explain things to me and helped me get linked to my smart thermostat with ease.
Totally a great experience! Thanks Tim!”
– Karen S.
“Marty was on time, knowledgeable, friendly and explained all that was being done
Great Job”
– Trevor S.
“Butch was
On time
Thorough
Answered questions
Nice guy”
– Dennis M.
“I just wanted to share an experience we had with Levi Wolff on Saturday 2/8/25. We unfortunately woke up to no heat in the house on Saturday and gave Anderson a call. Levi called us back within 20 minutes or so and was to the house within a couple of hours. He expertly diagnosed the problem and headed back to the shop to source a part. Unfortunately the part hard to be ordered and he again offered to come back out and bring us a few space heaters to help with the heat issues given its Winter time. He explained everything in great detail along the entire process and was obviously VERY knowledgeable in his work. We couldn't have been happier with Levi in our circumstances and how he handled it.”
– Brian B.
“I would like to thank Anderson's first for the fantastic service I have received with my replacement furnace. Kirt B made the process easy to follow from choosing the best furnace to the installation and financing. Tim M and Andrew A made the switchover replacement smoothly and very professional. To my surprise Anderson's followed up with a courtesy call and offered to send a technician to ensure my satisfaction and understanding of my new system. When Marty W showed up he reviewed all the great features of the new thermostat. He then did a secondary quality check on the installation which was very thorough. I could not be happier with the entire process.”
– Terry B.
“As usual, the service was wonderful. Zach was pleasant and clearly knowledgeable.”
– Helen M.
“Jeremy R. And Zach O. were both friendly and professional. We were very pleased and happy with their service. They were at our home for maintainence and also answered all my questions.”
– Larry E.
“Looking forward to my new replacement furnace. Kirt B. was extremely helpful and patient in choosing my options including with the financing availability. I was expecting a stressful process but felt really at ease through start to finish. I have used Anderson's for several years and have always been totally satisfied with their technicians they send.”
– Terry B.
“The guys Bret and Butch did a super job of installation. The weather was cold and therefore it was much harder to do a quality job but somehow they did it. I would highly recommend them. As usual Kirk got them started and answered any questions. Great job all!”
– Thomas H.
“Very courteous and on time. Worked quickly and hopefully solved our thermostat problem. Explained everything real well. Very glad we use Anderson over the rest out there. Shout out to Mr. Ken Berkey. He’s also a great technician for Anderson”
– John C.
“Jonathan is a very professional service tech, and we even had a nice chat about old houses! Thank you!”
– Deidre D.
“Located problem right away. Quick and to the point! Let me know all options and what he could do to fix it. Offered me new parts if I wanted or leave some older that were still good at the time. Did not force anything on me I did not need. Very pleasant, professional and did a great job. Thank you Nock”
– Mark C.
“Chloe is professional, knowledgeable, and friendly. We couldn’t be happier with the furnace service she provided.”
– Dean B.
“The tech that did the service was Butch DeVaney. I didn't see his name on the list of employees.”
– Brad T.
“Tim was great. He took his time to explain me all the information that I needed about my unit. He even went above and beyond by showing me some tips about how to run the system. An employee like him is what makes the customer feel in good him hands.”
– Jairo M.
“He was earlier, pleasant, explained things well, and very professional, however first time experienced tracking in dirt and mud to have to really clean up after.”
– Sharon H.
“Always on time, efficient, friendly, clean, etc.”
– Jon S.
“Easy to talk to. Tim did a very thorough job”
– Steven J.
“Very nice and professional.
Good job!”
– Rita R.
“Zach was friendly and professional and got the job done. Much appreciated.”
– Audrey J.
“Service was fine EXCEPT he left thermostat at 75!
I didn’t notice it until I got hot! I keep it at 68 to save $$$. A total waste of energy & $$$.
I am just glad I didn’t leave the house as I almost did.”
– Virginia K.
“Our basement flooded. The only access to the basement floor drain was through the furnace. Makes you want to shoot the builder. Nick came in and MacGyvered a way so the plumber could snake the drain through the Plenum. Pretty much a genius idea if you ask me! My wife and I couldn’t be happier. Thank you, Anderson.”
– Tom G.
“Zach called ahead to let us know he was on his way. He was very prompt and professional. He performed preventive maintenance on our furnace without inconveniencing us at all.”
– Robert P.
“The whole group were fantastic. Thank you for quickly taking care of the problem.”
– Jerry H.
“Jonathan showed up very quickly. He was very professional and knowldgeable. Although the problem wasn't so typical, he quickly found and fixed it, and the AC is now working as before. As others mentioned in their posts, there was no over-selling, just expertise and problem solving.”
– M. R.
“Zach was respectful of property and friendly. He checked our system and replaced the filter for us. Happy with our system we have had for 3 years.”
– Melissa B.
“Very knowledgeable and professional. Prompt and thorough.”
– Edward E.
“Chloe was very professional and efficient. Answered all my questions. She did a great job!!”
– Phyllis F.
“Excellent service and always has been!”
– Jim S.
“Zack was courteous thorough and answered all questions.”
– Brad K.
“JEREMY, HAS BEEN DOING THE MAINTENANCE ON OUR HEATING AND COOLING SINCE HE STARTED AT ANDERSON. HE IS SO PROFESSIONAL AND KIND HE ALWAYES HAS A SMILE ON HIS FACE AND THANKS ME FOR HAVING HIM/ ANDERSON'S IN TO DO THE SERVICE. HE TALKS TO ME NOT AT ME. HE MAKES SURE I HAVE ALL MY QUESTIONS ANSWERED BEFORE HE LEAVES. HE ALWAYES SAYS IF THERE IS ANYTHING YOU NEED GIVE US A CALL AND I WILL BE OUT ASAP. THAT IS WHAT YOU CALL GRATE CUSTOMER SERVICE. I ALWAYES ASK THE OFFICE TO SEND JEREMY. I WILL ALWAYES HAVE JEREMY/ ANDERSON'S DO ALL MY MAINTENANCE / REPAIRS. I KNOW THEY WILL ALWAYES KNOW WHAT IS BEST WHEN IT COMES TO OUR HEATING AND COOLING NEEDS. THANK YOU JEREMY AND ANDERSON FOR HAVING SUCH AMAZING AND PROESSIONAL TECHNICIAN.”
– SHEILA N.
“Excellent service very pleased with Trane unit”
– Sam O.
“Dominic was fantastic and did a great job. Also went above and beyond to help fix our water heater issue!”
– Tracy W.
“Zach texted us letting us know he was on his way and had a link so we could follow his truck and see how far away he was. That way we knew when he would arrive. He was very professional. He let us know that everything checked out ok before he left. He left no mess behind at all. We were very pleased with the service.”
– Robert P.
“Marty fixed our AC and explained what each failed component did. We have had Marty work on our furnace in the past without further issues from it. Very knowledgeable technician.”
– Terry B.
“Every interaction I’ve had with Anderson staff whether for installation, maintenance, or, in this instance a repair to the heat pump that is also the air conditioner,
everyone has been professional & friendly.
Prompt service, too. Thank you Anderson!”
– Jill E.
“Jonathan did a very professional service call for us on 4 furnaces and 4 AC units. We were very pleased with his work”
– Mark G.
“Zack was efficient and informative. Great service!”
– Maybee C.
“Totally professional from appointment setting to service call and follow up!
I received notice on who was coming, and a photo of the serviceman. Got a call ahead, Marty was totally knowledgeable and spot on! He found a gas leak where Julie and a plumber could not, He fixed the air conditioner, replaced a flex hose and left no traces behind him. Such a relief to have this kind of service.”
– Karen S.
“Regular maintenance check up today. Chloe C. is super! Friendly, efficient, knowledgeable. Anderson has been my #1 for more than 10 years, and I always recommend them.”
– Karen H.
“Great service. Great attention to cleaning out our AC system”
– Charlene K.
“Tim is always personable and professional – appreciate his help so much!”
– Kathleen W.
“Marty arrived sharply on time after his call! Didn’t take much to explain the situation, and he stipulated the whole work up in a very organized manner in order to display where the problem was. He was professional with clear dedication and love in what he is doing. The problem was not in the AC unit itself, rather on the Zoning Equipment System! He tested the equipment in detail, only to confirm with certainty the mandate to overpass the Zoning Equipment until being replaced by a new one. He explained every single step in clear language. The AC works perfectly well with this initial stage of correction, waiting for a new Zoning Equipment System to be installed. Marty will be the person preferred to do this final stage. Thank you!”
– Nadir A.
“All your employees should be like Brent. He’s great”
– Arthur J.
“Chloe is awesome! Not only did she fix my AC, but her personality was amazing! She has some kinda magic! Thanks Chloe!”
– Jorie R.
“Joe was very helpful looking at the current duct work layout in my house and recommended closing most of the vents in the basement and closing the door to the basement. Joe thought the way the basement is constructed zoning would not be the solution, but he did say the Mitsubishi unit would be an advantage if we decided to move forward.”
– Charlie N.
“Jonathan was out today to service our air conditioner. Jonathan was prompt courteous he thoroughly answered all my questions and did a great job. Thanks!”
– Brad K.
“Great guy. Good service. Successful repair.”
– Lawrence S.
“Very professional prompt efficient”
– DONALD C.
“I really appreciate Zach's help in making sure our cooling setup was optimized for maximum efficiency. A super nice fella, very experienced, and does great work!”
– Dave B.
“Zach is so thorough when he inspects anything, that we feel very confident when he leaves that our furnace and air conditioner are in great shape.”
– Gary L.
“Zach was on time and up front about all repairs, parts, and service. We know a new unit is in our future, since ours is 26 years old. He was able to get us up and running on the hottest day of the year.”
– Don B.
“Excellent service and they got me in during a heat wave! Thank you so much!”
– Caroline M.
“Came quickly on a Friday night. Diagnosed the problem quickly. Very courteous and effective.”
– Hilary C.
“Bret & George blessed our home today by installing 2 inline duct fans in our attic to improve airflow to the extremities of the home. These two gentlemen were a real pleasure to watch work and interact with as they really know their stuff. When they were done with the contracted installation, they were still willing to spend some extra time sealing up air leaks around the furnace which I did not expect. These guys went above and beyond and did fantastic work. It's great to have resources like this in the community. Well done!”
– Dave B.
“She was polite and did a great job”
– Jeff T.
“It was a pleasure to have Zach troubleshoot a problem with our air conditioner. He was very thorough and gave it his full attention. Zach explained every step he did to alleviate the problem and was a pleasure to have in our home.”
– Lawane L.
“Love your company. Best I ever used. Jeremy is great. Very personable and professional in every way. You guys are top notch! Thanks!”
– Fred M.
“Tim did a great job and was very professional.”
– Joe W.
“Marty came to our house for a repair to electrical system and thermostat. He was very professional, friendly, informative, and found the problem. Marty fixed it and explained how the thermostat works in a way that we could understand. Thank you Marty.”
– David W.
“Tim did a professional job and answered all of my questions.”
– Larry B.
“Knowledgeable about our aging A/C and furnace.”
– Peter B.
“Had our yearly service on our AC system. Dominic was very thorough in cleaning the coils on our AC unit and changing out our furnace filters. Appreciate the hard work.”
– Derek B.
“The guys were awesome from start to finish, trying to repair and getting honest info up front. The whole quote/ install crew was amazing. Would 100% recommend”
– David S.
“Quick, thorough analysis and repair! Thank you.”
– Don P.
“Great job! Arrived as promised, expert repair and explanation of alternatives.”
– Don P.
“Everyone has treated us so good. I would not have anyone else but JL Anderson work on our system. I know there were 2 here but I only caught one name. Also, Joe has sold us many things over the years and only tells us what we need. Great job by All!!!!”
– Brett D.
“Tim Martinez was fabulous. There was a problem with the air conditioner that was very unusual. Tim figured it out and proceeded to give fix I. I was very impressed with his knowledge to repair my air conditioner. He is definitely someone I would highly recommend to all my friends. Thank you for such prompt service.”
– Brenda A.
“Great service & very quick response time. Zach listened to what the problem was and fixed things so problem should not occur again. He was very professional and explained what he was doing & why.”
– Phyllis F.
“On time. Extremely courteous and efficient with maintenance check.”
– Rick & Lu Ann P.
“Dominic was very polite and completed the service in a timely manner.”
– Troy T.
“Honored my prepaid service plan that had expired, came in a snow storm as scheduled and didn’t charge me for other stuff. Couldn’t be happier.”
– Brian B.
“Prompt honest service during severe cold.”
– Oleg W.
“Our appointment window was between 12:00PM and 3:00PM; Miss Chloe arrived early and finished our annual preventative maintenance service very efficiently and professionally. She was very friendly, respectful and seemed to really enjoy her job and meeting people of varied backgrounds. I look forward to asking for her specifically when next year’s routine maintenance for our Anderson-installed furnace.”
– Jodie L.
“On 1/15/24 I left a dissatisfied review about being ineligible for after hours service even though I’ve been a long standing customer. Joe called me back the same evening and apologized and explained the why behind the new policy. Maintenance plan customers are covered after hours because too many off the street consumers looking for a quick fix were taking advantage of them leaving them stretched to service their loyal customers.
This makes perfect sense to me. Joe sent the service technician Tim out and he fixed my furnace in short order. I enrolled in the maintenance plan today. I’m always willing to pay for quality, service, security and dependability. I just didn’t know. This all worked out very well in the end. Thank you Joe and Tim!”
– Eric F.
“I have been loyal to Anderson, but they have not been loyal to me. I hired them to install complete HVAC/heat pump+duct work in my last two homes. I got home from work tonight to no heat. It’s 7 degrees F outside. I called for after hours service, which I hate to do anyway, but got a call back from the service person stating that their current policy is “no after hours service unless you are subcribed to our maintenance program”. If I would have known about the quid pro quo arrangement I would have enrolled in the service agreement. For MANY reasons, I am an unhappy repeat customer tonight!”
– Eric F.
“Zach was very thorough and professional.”
– Marilynn D.
“Very nice guys and did a great job.”
– Melissa S.
“Prompt response. After realizing the furnace was not working, I called J L Anderson at 4:30 pm. The technician arrived before 5:00 pm. The furnace was repair by 6:00 pm.”
– M K.
“Slight lingering fuel oil smell throughout the house”
– Joe M.
“Great service all around. Joe Kollman was great to work with regarding the sales process. The installation was scheduled quickly. The day of installation the guys were very polite and professional. We are very satisfied with the service that we received. Joe also followed up the next day. Thank you JL Anderson, you are a class act and that is hard to find today. We would definitely recommend your company. Thanks again.”
– Debbue G.
“On time. Got work done as requested in a very timely manner. Very satisfied.”
– Jeff T.
“Nick came and took care of our semi annual maintenance today. He is always fast thorough and pleasant.”
“Marty did a great job and has great customer service skills.”
“Zach was professional and informative. He was frank and pleasant to talk to. He answered my questions when asked.”
Mark S.
“Showed up on time were friendly and prompt with service. Cleaned up all the mess and answered all my questions. We had a new furnace changed from electric to gas and a air conditioner installed. Offered 0% financing for 5 years. Perfect!”
“Tim was very informative . He troubleshooted the problem quickly and made the repair. He is very knowledgeable and pleasant . He is a great asset for your company.”
“Our furnace went down over the weekend and Tim came on Monday to check it out. Found out what the issue was and was up and running in no time. Very satisfied with the service of both Tim and Anderson!”
“Scott showed up on a Saturday to fix our furnace.
Very pleasant and helpful.
Scheduled a visit to talk about our plans for a new furnace.
Great to work with! Good people!”
“Dominic was thorough, friendly, and knowledgeable. I was pleased and comfortable with the service and recommendations.”
“In June 2023 I requested a second opinion from Anderson Heating and Cooling after noticing that the new HVAC system purchased and installed by a different company was making a loud whisleing noise. Marty came out and in 10 minutes he identified several items that were improperly installed at the air handler and provided advise on corrective measures. His advise resulted in eliminating the high pitched noise. From now on, Anderson is my go to!”
“Marty was very informative and answered all my questions. He also was able to give me a better understanding of the Carrier system that we have in our home that we recently moved into.”
“Tim was punctual, respectful, efficient and friendly. He explained actions and concerns. He was pleasant and knowledgeable. Bill was explained.”
“Jeremy was very professional. The whole company exhibits professionalism. They will definitely be my go to company”
“Zach was amazing and took care of our needs. We would recommend Zach over anyone and everyone.”
“Jeremy arrived on time after a courtesy call that he was on his way….so much appreciated! He was the technician last year as well….he is ALWAYS very professional and very, very courteous. He is well-versed in his craft and took the time to answer questions. I will NEVER have anyone but JL Anderson service the equipment because my experience from installation to the present has always been outstanding. I thank those that have set the high standards for service in your company.”
“Very satisfied. Came early but they called first. Polite young man.”
“Great service and good attitude from technician.
Did replace a capacitor and fully explained what was happening with the old one.
Appreciate all the wonderful service from JL Anderson HVAC”
“Courteous and professional. I have used Anderson Heating and Cooling for several years.”
“Very courteous and knowledgeable. Was a blessing to work with all of them. They knew exactly what to do to give us a zoning hvac system. Thank you Joe, Scott, Bret, and Nick. Thanks to Ashtin and Emma as well. ⭐️⭐️⭐️⭐️⭐️”
– Deb and Joe T.
“We have been using JL Anderson’s services for over 15 years, their service has always been TOP NOTCH! Customer Friendly! Honest! Available! And always there to serve! Thank you!!!!”
– Lisa T.
“Dominic was very knowledgeable and personable. We have used your company for a few years and your employees are ALWAYS polite, friendly and knowledgeable.”
– Brenda H.
“Chance did a very nice job with routine maintenance on 4 furnaces. He arrived on time and kept me informed on all he was doing.”
– Mark G.
“A few weeks ago our AC wasn’t working. Tim from JL Anderson came & repaired it. No problems worked well through all the hot days. Fast forward to last night, the house seemed warm. The AC wasn’t working. Marty was here this morning & it was our capacitor. Since we had a service earlier, that fee was waived. We’re running cool & happy that we choose JL Anderson!”
– Jenny P.
“Richard was outstanding. Went about his business and explained things well after completion.”
– Dean D.
“A huge thanks to the crew at J.L. Anderson Heating & Cooling for finding and fixing our AC issue. These folks are top notch and had us up and running again in less than 24 hours. From the customer service on the phone to the technicians that have come to our house. They will always be my first call!!”
– Mindy P.
“Very professional, explained the system well, left things cleaner than when they started and were very efficient in completing the job. I recommend them highly!”
– Kendra O.
“After getting bids from several companies, I knew that J.L. Anderson was the best company to totally replace my furnace, air conditioner and humidifier. Starting with Kirt Bunch, the fabulous Consultant who came to my home to present the system to me. I couldn't have asked for a more
professional, knowledgeable and courteous young man. He answered every question I had and provided me with great incentives and a fabulous
new Trane System. Bret Leslie was my lead technician along with Dentrell Parker. Bret was outstanding, professional ever so courteous. He worked mainly in the lower level of my home and Dentrell was outside. They covered all of my hardwood floors and carpets. I honestly hardly knew that they were working inside and outside of my home. Mine was a 2 day job and they left my home in perfect condition. There wasn't a sign of any debris, dust, etc., just a brand new system which I am already enjoying. I must also mention that my air conditioning went out about a week before they were scheduled to replace everything. I called Kirt and he came out and got my unit working on a temporary basis so I could have coolness and moved up my installation date. With customer service being at a premium these days I am incredibly pleased with Kirt, Bret, Dantrell and J.L. Anderson Heating & Cooling.”
– Barbara H.
“On time. Very courteous and personable. Very thorough. Reviewed work done and costs. Asked if I had any other questions or concerns.”
– Charlene C.
“Very quick to find issue. Told him last time it was a bug. This time it was also a bug.
Like that his picture was sent on the text for identification.”
– Sue S.
“On time, courteous, replaced a failing capacitor. Great job. Thanks.”
– Joe M.
“Called after hours, and Richard was here within 45 minutes. He quickly determined the problem and had us up and running in a matter of minutes! Couldn’t be more pleased with the entire process.”
– Scott B.
“I want to express my heartfelt gratitude to JL Anderson Heating & Cooling for their exceptional response to my AC failure on the 5th of July. The stress and concern I felt due to the sudden malfunction were quickly alleviated by the prompt and efficient service provided by JL Anderson, particularly their technician, Kyron.
From the moment Kyron arrived at my home, his professionalism and expertise were evident. He promptly assessed the issue, which turned out to be a failed capacitor in my HVAC system. Kyron took the time to explain the problem in simple terms, ensuring that I understood the situation.
Kyron's dedication to customer satisfaction was evident throughout the entire process. He patiently answered all my questions and addressed any concerns I had. His willingness to go the extra mile to ensure my comfort and understanding was truly commendable. I felt valued as a customer and appreciated his exceptional customer service.
Furthermore, I had the opportunity to discuss future services and receive a quote from Joe, another representative of JL Anderson Heating & Cooling. Joe's professionalism and knowledge were evident as he explained the benefits of the additional services. I appreciated his expertise and the time he took to address my inquiries.
The combination of quality workmanship and fair pricing made JL Anderson Heating & Cooling stand out among the competition.They have earned my complete satisfaction and a well-deserved 5 star rating.
Thank you, Kyron and the entire team at JL Anderson Heating & Cooling, for your outstanding service!”
– David T.
“Kyron was very professional, got right to work, fixed our problem and we are cool again. Good guy.”
– Deb W.
“Richard was wonderful, working in the hot sun to quickly repair our air conditioning, and clearly explaining all of the issues. On a Sunday! Thank you!”
– Elizabeth W.
“Marty is always thorough, friendly, and helpful when servicing our system. I appreciate them work he provides for us, thank you.”
– Jeffrey G.
“Kyron was very knowledgeable, respectful and nice. He answered all our questions and was above and beyond! I would recommend your company and Kyron to anyone! Your company is reputable and honest!”
– Lisa H.
“Tim was excellent and very knowledgeable. He took his time to answer all our questions and concerns.”
– Chris C.
“Professional and informative team.”
– Sam O.
“The guys were awesome.They did a great job.”
– Audrey J.
“Installation is very quick and painless for us! Installers were very polite, clean cut and professional. Would highly recommend them.”
– Nancy S.
“Tim is a great service technician. Very friendly and professional. Keeps me informed about what he is doing.”
– Glenn B.
“Excellent service!!! Tim always does a great job. Very personable and professional. Well done!”
– Todd T.
“Chance was extremely professional and it was obvious that he knew exactly what he was doing. I was impressed by how quickly the replacement part was dispatched out here and the A/C is back up and running.”
– Jason K.
“Expert and customer friendly knowledge and service! Tim M. is a rock star professional providing customer specific consultation. Love this company.”
– Philip V.
“We had our annual inspection and the technician was punctual, very courteous, and very efficient. We were very pleased with the service and would recommend JL Anderson to anyone with HVAC needs.”
– Thomas D.
“Tim is a great guy and a plus to your establishment!😀”
– Joy S.
“Marty was AWESOME 🤩 very nice and professional and kept a smile on his all while working in the rain… would definitely recommend and use you guys again, also didn’t break the bank… very satisfied… thank you JL Anderson Heating & Cooling!!!! You guys ROCK!!!!!!!!!”
– Daniel J.
“The technicians worked diligently to complete the installation in one day. Their efficiency and willingness to explain settings was appreciated.”
– Lola S.
“He was very polite and helpful and seemed to be knowledgeable”
– Christine W.
“My experience was amazing! Scheduling a visit was super easy and the tracker feature was awesome! I knew right when Chance was going to be there. He was so polite, friendly, and was very knowledgeable!”
– Emily A.
“The JL Anderson Heating & Cooling team installed Scented Vent into our HVAC system, and it’s great! Scented Vent is an adjustable air freshener that makes the house smell amazing without sprays, plug-ins, or candles. And you can easily change out the scents. The team was great – on time, professional, and explained everything. I highly recommend JL Anderson Heating & Cooling and Scented Vent.”
– Teresa B.
“Brett L. and Denny were very polite, courteous, and informative. Impressed with their skil on installation of a complete HVAC system replacement. Bret did a masterful job on a very challenging install.”
– Terry R.
“Very knowledgeable and helpful!! Super fast my house is warm 😍 Thank you to Tim and JL Anderson!!”
– Michelle H.
“Kyron let us know when he would be arriving and was on time for the scheduled appointment. He was polite and respectful of our home and property. He knows how to make conversation which is not something many people his age can do. He did his job checking the system and asked several times if we had any questions or concerns. So we felt confident that he did his job and would recommend him for service.”
– Gale R.
“Very professional, polite. I’ve never had any issues with service or workers. I highly recommend JL Anderson heating and cooling to everyone I know!”
– Peggy M.
“Kyron was personable and efficient. His explanations were clear and he answered my questions. I would definitely welcome him back into my home.
All the folks I’ve worked with at JL Anderson have been terrific! They are calm when I am panicked, they are helpful, and they are straightforward. I came to JL Anderson several years ago after a bad experience with another service provider. I don’t anticipate ever needing to leave JL Anderson.”
– Karen H.
“Tim & Jeremy were very thorough & made sure my furnace was up & running again very quickly.”
– Rosie M.
“Just the best!!! The most professional.”
“Bret and Dantrell both were outstanding, very informative and professional, install looks & performs great! Bret was perfect for wife & I understanding the way the system functions and how the thermostat functions. Install went outstanding. We’ll enjoy some heat now. Thank guys. Thanks JL Anderson!”
– Nathan V.
“Marty came out to check on humidifier that continued to leak after Dominic worked on day before. He got problem fixed in a short time. No leaks last 4 days.”
– Tom W.
“Very happy we chose J.L. Anderson to install our new furnace and air conditioning system. Every aspect from the initial call to the final walk through was done with excellence. This company has their act together and we would recommend them to anyone! Thank you!!”
– Jamie J.
“Tim consistently excels in customer service. Further, his attention to detail and standard of quality provide me with great confidence in the care for my HVAC investment with JL Anderson.”
– Philip V.
“Almost impossible to share all the details for this job or how well the work was completed. The service and workmanship were top notch, the time to complete the job was just as promised, and the quality of the Trane equipment is as good as it gets.
Some of the little details that really mattered to us were –
The office called to get our approval to delay our equipment install to take care of an elderly couple who had lost their A/C in late August! Clearly this is a company that really cares about their customers and juggling work load. They still got our job done before the rebate reduction deadline and since our A/C was running fine this was no impact for us. Nice to know they care about their customers for when we may need emergency work! We saw this level of caring by everyone that worked on this job.
Combined replacement of Furnace and A/C has already cut my electric bill… from the way more efficient variable ECM blower motor (50+% amp reduction) to the twice as efficient A/C ( 16amp draw to 8amps), to the two stage furnace… We expect and have already seen big changes to our electrical bill. We should have done this equipment replacement years ago!
JL. Anderson processed our Duke and Vectren rebates that saved us over $700 and equipment qualifies for a federal tax credit.
Trane equipment has a 10 year parts warranty !
There is way more that we could say here, I will simply close with a big thank you for the great work, equipment, and service by a wonderful team of people !”
– J S.
“Such a great experience. The installation went well. The team was very professional. They took their time to make sure everything worked as it should and followed up later to check in also. We are very happy with our choice to go with JL Anderson. Thank you for our mini splits!”
– Bradley S.
“Mr. Weikel was nice, polite, and informed me of what he was doing and why, and what I should look for. Thank you”
– Karen o.
“Jeremy was professional and courteous! I had four units between two properties that needed serviced, and he worked with me through some out of the ordinary circumstances.”
– Ginger C.
“The total service experience was excellent. From my call to request service with Abby this morning to Mike coming the same day to assess, bring back the needed part, and completing the repair! All complete the same day with kindness and professionalism. Exemplary customer service – thank you!”
– Deborah W.
“He was very professional and checked in and made sure I knew what was going on and I really appreciate all his hard work.”
– Amy D.
“Chance was very mannerly and performed maintenance quickly.”
– Diane H.
“Pleasant and knowledgeable technician, arrived on time”
– Danny B.
“Remembered to bring large calendar. Remembered to turn off lights in basement. Explained what they found and did. Very good service people!”
– Janice W.
“Excellent service, excellent product
Technicians were alway on time and kept me well informed. Office staff let us know who was coming and at what time via text and email, and included a picture of the technicians also. The sales was an old technician who used his skills to get our compressor running when other companies said it was locked up. Excellent company to do business with!”
– Dan C.
“Jeremy was very professional, polite & courteous & knows how to perform his duties. He answered a number of my questions & gave me additional understanding of my A/C unit. As with all the other Anderson employees I’ve had experience with, they are the Best…so helpful & get the job done well. Thank you, Jeremy & Anderson.”
– Miriam J.
“Purchased a new Trane HVAC system and a Mitsubishi Split System through JL Anderson. Kirt, Craig and his team did an exceptional job with the installation and explaining new system. Thoughtful work and consideration was also provided with setting up split system in our family’s new 4 season room. Thank you all and definitely would recommend this team!”
– Jeremy S.
“Mike showed up early and got what we needed done”
– taja c.
“The tech was very professional and was done within 10 min! I am so happy I could cry!! finally got my home back! pregnancy and an 86 degree house wasn’t working to well for me!”
– Eliana t.
“I live in an old house with all kinds of challenges when it comes to heating and cooling. I had another company for years. Since I switched to jlAnderson, I have never looked back. They are thorough, honest, and consistent. Over the years I have had multiple service men, but because of the quirkiness of my 120+ year old home, they respect my choice to keep the same person. If you want a heating and cooling provider that wont leave you hanging, get a service/maintenance deal with jlanderson. You won’t regret it!!!!”
– Lynnette B.
“Jeremy got the job done! Personable and answered my questions with thorough explanations.”
– Liz G.
“Nick was great, made a quick diagnosis and repair and had it back running very quickly. Very appreciative!”
– Bill W.
“Called on a weekend and was responded to very quick and darrin was super knowledgeable and very pleasant to speak with. Thank you for your service!”
– Kerri S.
“We had a PMA done on both the air conditioner and our furnace. Very professional and explained everything that he did to us.”
– Becky C.
“Nick was great! Our AC went out late evening. We called early in the morning for a service appt and he was there by 7:10AM and had it fixed within 20 mins!”
– Jen A.
“Efficient, knowledgeable, gave options to proceed”
– Drew B.
“Marty was wonderful very nice and he knows his job well. I’m just grateful it was an inexpensive fix. ??Thank you so much for such speedy service. By the time I called for the service he was there within 1/2 hour. I was thrilled thank you again.”
– Kathy M.
“Very fast and efficient, professional service.”
– Rebecca C.
“Very friendly and informative. To the point, and professional.”
– Sebastian V.
“Jeremy has came to our house twice for maintenance and he is great!”
– Sarah C.
“Very personable and Knowledgeable. Did a great job.”
– David R.
“Last week, Kirt came out to estimate what would be needed to hook into the T gas line & run it from basement ceiling to upstairs fireplace. He came out this morning with the 2 Anderson HVAC men to review the job. Both of your employees had excellent customer service skills, very polite & skilled in their profession. Was confident the job would be done well…and very pleased it was! Anderson, keep up your consistent good work.”
– Miriam J.
“Great service. Here very quickly. Excellent diagnosis. Excellent repair. Excellent customer service. Mike is my favorite technician.”
– Al H.
“Craig and George both did an excellent and thorough job installing everything. They made sure to explain how to setup use the new thermostat, how often to change the filter, and went over everything they did. Everyone over at JL Anderson has always been so friendly to me.”
– Lucas P.
“We had decided to replace our 25+ yr gas furnace and air conditioner and have installed a more efficient system. Joe Kollman met with us and explained the different options for the Trane gas furnaces and air conditioners. He answered all our questions and provided a detailed estimate for the services. Within a couple of weeks during the month of February, Craig Irvin and his apprentice arrived as scheduled to install both units in two days. The furnace was installed first and without any real inconvenience to us was completed by the end of the work day. The air conditioner was installed the next day. Both associates were professional, courteous, and health safety during the entire time that they were working in our home. They were timely in their work and cleared away any of the debris from the installation. Since the installation, we had some below zero temperatures, and the new Trane furnace kept the whole house (over 4000 sq. ft.) at a comfortable temperature. I would recommend Anderson Heating & Cooling and their associates. We are very happy with our Trane system.”
– Marsha S.
“Mike was very quick and helpful with repairing our furnace which needed a new igniter. He was friendly, professional and answered all of our questions. He even gave us a few tips as we head into spring!”
– Meredith S.
“They were fairly quick and to the point. Hearing Jim’s dulcet tones when I call in is always a plus.”
– Matt R.
“Another great job by JL Anderson!
Everyone I dealt with for our new furnace and AC was very knowledgeable and professional. The installers worked as a team, communicated and kept things tidy.
I can’t express enough how great this company has always been in all of our years of doing business with.
Thank you. Good job.”
– Rita T.
“Chad was very quick to diagnose and repair to get the unit back up and running. Great customer service! Thanks again Chad.”
– Brandon R.
“Professional, excellent service!”
– Craig G.
“What a wonderful group of people. Everyone works hard to make the experience perfect! I can not say enough good about this great company. If you need a new HVAC system or just service make sure you check with Anderson’s!”
– Dave J.
“Very courteous and take great care in his customer service. Also he was knowledgeable and explained what the issue was.”
– Brett D.
“On time, efficient and polite. Even complimented my weird looking cat. Nice work, very happy, thanks”
– Jorie R.
“Austin was professional, personable and calmly went about solving the “hammer drill” sound coming from my furnace. It ended up being the duct work rubbing against the gas line causing the racket and nothing mechanical with the furnace at all. Good problem solving skills!”
– Eric F.
“My heat wasn’t kicking on and wouldn’t manually ignite. Anderson sent someone over very quickly and on New Years day. The technician was friendly, polite and very knowledgeable. Was able to quickly diagnose and fix the broken components. My heat is back on now and I am very grateful. 10/10 would recommend.”
– Seth G.
“Mike did an outstanding job!”
– Shelia B.
“Quick and efficient! Very kind and proficient. Would highly recommend!”
– Jon B.
“I was very impressed by this company, they are top notch. Everyone I dealt with was pleasant and knowledgeable. They completed the work exactly as promised in a neat and efficient manner. They were very respectful of our home and took precautions to keep work areas clean. They promptly addressed my questions and concerns without objection. I would highly recommend JL Anderson to anyone looking for an honest company who takes a great deal of pride in their work. I certainly will be using them for any future work.”
– Tyler H.
“Mike came out on Thanksgiving to fix a condensate pump. Thank you!!”
– Alam F.
“We recently had Anderson replace our gas furnace and air conditioner with a new Trane system. Our experience with Anderson has been nothing but perfection! We had several quotes from other vendors, but we were impressed with the staff and communication from Anderson. We had Kirt, Scott and Bret come in to our home and these guys went above and beyond. We made the right choice by choosing Anderson!”
– Paul W.
“installed an Auxiliary hook up so that I could run my natural gas generator in case of a power outage excellent job”
– Paul D.
“Brent is awesome! Very knowledgeable and explains what he doing and why he is doing it. #1 in my book. The only way it would be better is if it was free. I would highly recommend Brent!”
– Richard S.
“Professional, polite, conscientious,knowledgeable. I would recommend Anderson to friends and family.”
– Kim L.
“Initial response was quick, friendly, and caring, and the men doing the installation were polite and very helpful, as well as efficient. We were highly pleased with the service, and are confident also of quick after-service, with this company. A++”
– Joel K.
“Ethan is a great service technician. He was here the last time to service our system. I really appreciate the service that you folks provided for us. Everyone stay safe and once again thank you”
– Norman D.
“Top of the line equipment, materials, etc. Professional, neat and clean install. Craig is a pro, friendly, and a perfectionist in his work. Never be concerned about leaving your home to these guys! All are very trustworthy and left our home clean and no trace of all the work they did in the home, attic , and crawlspace.
Highly recommend this company as first choice!!!”
– Derek D.
“Mike Cox was very friendly and fast. He got our water heater running again. They are bit expensive but they are always so friendly and honest. I find that worth the price.”
– Sabrina Z.
“The receptionist this am was very friendly in fitting us in same day (before the weekend).
Chad was excellent; even though our system didn’t need very much work, he assured us he’d return if any problems persist. Would recommend Chad as a maintenance provider for sure!”
– Damon M.
“Corey was professional and efficient. Good job!”
– Carolyn D.
“He got Furnace going in our house is warm now”
– Harlene S.
“Was very polite, well spoken and installed the new parts and tested the heater very professionally!”
– Smokey A.
“Super fast work for a super good looking furnace and ac!”
– Alexa R.
“Bo was professional and thorough while repairing my air conditioner. We are very pleased with his work.”
– Sandra M.
“Craig & Dusty did an amazing job replacing my AC. They just left my house a couple hours ago, but so far, so good!”
– Janene K.
“Mike Cox was great! He knows his stuff!”
– Edith T.
“Great Company Very professional From the time Madison took my call till the day Curtis Did free Second Look Over from when A competitive service company estimated over 4000 in repairs when Curtis showed up he was up front with me and was able to answer all my questions and polite.
I Recommend This Company Any Day of the Year
Great Job Team!!!! ??????”
– Mike E.
“Jacob was helpful and professional. He answered all my questions about a new furnace/AC.”
– Carolyn K.
“Quick reliable correspondence during decision making process, informed of minor obstacles And time taken to correct old errors in former design, walk through available at site; office staff effluent personable and experienced with rebates and accounts. Competitive pricing. Great experience!”
– Linda C.
“Nice fellow , on time and very efficient! Your service associates are always a pleasure to deal with.”
– Jon D.
“Bo was very friendly and professional. Wore his mask in, fixed the problem in what seemed like no time, and gave me some pointers on how to take better care of my ac unit.”
– Drew R.
“So far the process has been an absolute joy! Each of the employees I’ve been in contact with have been professional, kind and a pleasure to work with.”
– Seth M.
“He was very friendly and fast with figuring out the problem.”
– Meagan T.
“Marty very polite and friendly . Asked if I any further questions or anything. Service call was done in a very reasonable amount of time.. Every tech that has been here in past has been very good also. Would recommend you to everyone thanks Jane”
– Jane l.
“5 very professional, curtious, and knowledgeable. We appreciated the quick manner in which you fit us into your schedule. We will be using your services again.
Sincerely,
Wendy and Keith Watson”
– Wendy Keith Chloe & W.
“Craig was fast, friendly, professional, and clean. The new HVAC system looks amazing and works perfectly. The installation was supposed to take two days, but Craig and his crew worked extra hard and got the job done in a single day to spare us another miserable night in this unbearable heat wave. Craig also took the time to explain every step of the installation process and, once the installation was complete, to train us in the operation and maintenance of the new system. We are absolutely delighted with the quality of the product and our experience with Anderson Heating and Cooling.”
– John S.
“Mike Cox was very thorough and explained in detail the work that he was performing. Mike was also very polite and professional.”
– Jeff T.
“Great work and communication”
– Jeff W.
“Cory Showed up on time And performed the repairs quickly and efficiently”
– Wendel B.
“Very friendly yet professional. They were able to come the same day and Mike stayed until the job was done. Price was s little high, but worth it”
– Lori S.
“This is I think my 3rd time dealing with Anderson and I have to say your company has raised the bar! Mike C. Was polite professional and knowledgeable. I have been so impressed by All of the technicians you have sent so far To my appointments. I will continue to use Anderson and recommend your company to anyone that wants suggestions. Please tell Mike thank you!”
– Maria E.
“We experienced excellent service. The technician was very knowledgeable, friendly and timely. From start to finish it was 5 star service!”
– Charmay B.
“In addition to routine maintenance on the AC, Corey installed a programmable thermostat. He was very professional, very knowledgeable and just a general pleasure to chat with.”
– Carla P.
“Very professional. Highly satisfied”
– Kevin D.
“Ryan and his team went above and beyond our expectations, but any technician from J L Anderson always does a great job.”
– Dave J.
“On time, courteous and respectful. Found a small issue and fixed it while they were here. Great Service.”
– Nancy B.
“Kirt was very knowledgeable and helpful. He explained all of the options clearly. I appreciated his professionalism. I will be using Anderson Heating and Cooling for all of my HVAC needs.”
– Jim J.
“Fabulous service by polite knowledgeable technicians.”
– Lynn W.
“Chad was a very nice young men, he found the problem and got it fixed, ck out everything to make sure it’s running ok.”
– Myron H.
“I called for a second opinion. I originally called Brand and I was told it needed a part that would take 2 weeks to come in. Bo was able to get the AC back up and running! I am very pleased with the service today. We will be using Anderson for future needs! Thank you so much!”
– Michelle H.
“Bo is very friendly & does good work. He is eager to answer my questions”
– Warren C.
“Very satisfied. Excellent, friendly, professional service from beginning to end…”
– Mark D.
“When having a major home expense, i.e., replacing a 25 year old air conditioning unit and furnace, it’s usually difficult to choose a HVAC provider. Based on a recommendation from a friend we settled on JLAnderson Heating and Cooling and are pleased we made the right choice. Our initial interaction was with Joe who visited our home and described three options or do nothing and continue to pay for repairs to the aged system. No pressure, our decision. Based on the rebates available from Trane, the federal government, Vectren and Duke Energy, and replace both AC and furnace, we actually opted for the more expensive units as with the rebates for the higher efficiency option, it was not that more than for the lower (but still higher than our 25 year old system) efficiency units. The installation technicians (Ryan, Michael and their crew) were professional, knowledgeable and did an excellent installation. We are very pleased with the work performed by JLAnderson and would not hesitate to recommend to others and have already done so.”
– Bill F.
“Very professional and knowledgeable.”
– Matt V.
“Tim was very professional, thorough, and friendly! He even wore a mask and shoe covers. We are very impressed with his work! The whole team at JL Anderson goes above and beyond. Thank you!”
– Ashlie T.
“Great work. Timely and professional”
– Rob B.
“Very good service! Very pleasant and explained everything well”
– Marcia D.
“Great service and fair pricing.”
– Penny C.
“Jacob was very personable and knew his stuff as well.
As a retired HVAC tech myself and also licensed commercial-industrial maintenance electrician, I could tell.”
– Mike N.
“The install was professional and the crew diligent and respectful.
The repair of one minor slip during installation was taken care of right away and without question by Ethan. I’m happy with the service I got.
Love the unit I bought. The outside condensing unit is so quiet I have to walk around to that side of the house to even hear it.”
– Mike N.
“Quick response & service. Explained the problem in easy terms.”
– Vicki E.
“Whether it was an emergency or simple maintenance, I’ve always received prompt, courteous service from JL Anderson.”
– Stacie G.
“Serviceman checked out air conditioner for maintenance. Did a good job.”
– Linda N.
“Mike did a great job as he always does.”
– Scott B.
“Very personable easy to communicate with..”
– Herbert C.
“Mike was thorough and efficient — very professional.”
– Phil R.
“Referred to JL Anderson by my house. contractor. Thorough. Prompt. Friendly. Very easy.”
– Scott S.
“Mike is always friendly and efficient.”
– Jim H.
“Very pleased. Scheduled an appointment. Showed up promptly walked me through the problem. Made recommendation and performed work in a timely manner. I highly reccomend Anderson Heating & Cooling”
– Spoon M.
“Excellent service as usual!!!
Very professional.
Answered all questions.
Super Andersen Guys!!!!
Thank you.”
– ANGELICA R.
“Brent was very polite and knowledgeable. We had next day service and it was greatly appreciated.”
– Jennifer H.
“Kirt did a great job explaining options for A/C replacement”
– Kevin R.
“Chad is personable, answered my questions, provided general advice and informed me of company specials.”
– claire g.
“Mike and the team quickly responded to our call and Mike was extremely professional in providing excellent service and had our issue resolved in no time!”
– Corey B.
“Richard took the time to explain everything to me in a manner that I could understand! Very satisfied with his performance in the company’s regard to keeping my family safe and home clean!”
– Lisa B.
“Very professional great service.”
– Robert F.
“We were happy to get an appointment today instead of Friday. Bo was professional and diagnosed the problem and completed the work quickly.”
– Heather S.
“Did a great job and re-installed my A/C unit on a holiday. Great job Ethan and thanks a ton”
– Josh K.
“Richard was prompt and super friendly. He made me feel very comfortable and fixed the issue we had with our water heater in under an hour. I will continue to use Anderson heating & cooling from now on and I will always request Richard! Thank you!!!”
– Sabrina Z.
“Ken is very knowledgable about his work and answers all our questions. Ken is polite and makes sure we understand all the work that was performed and makes sure we are happy. I would recommend Ken Berkey for any work you may have on your heater or air conditioner.”
– John & Nancy C.
“Very professional and worked quick! Thank you.”
– Traci B.
“This was our first time using J.L. Anderson and we are a forever customer now! Mike was very professional and friendly. He explained everything that he did to the system and answered any questions we had. No complaints. Highly recommend!”
– Megan C.
“Easy to talk to. Patient and overall a great gentleman.”
– Dwight G.
“J.L. Anderson has been maintaining our HVAC at our home for several years. The technicians that have come to our home have been professional and very capable of maintaining our gas furnace. The Mitsubishi ductless mini-split in our sunroom is sometimes a challenge for the techs, but the company has always stood behind their service insuring that our systems are functioning properly. We have every confidence that we will be well taken care of by them.”
– John and Gail K.
“Had a whistle coming from our air conditioner. I called and Joe came the next day to check it out. And of coarse it worked fine when he go here and the whistle had stopped. Go figure…haha. Joe is awesome and just told us to call if we hear it again. He is so kind.”
– Lynn S.
“Did a great job and were quick about it.”
– Josh K.
“Brent was wonderful! He did a thorough inspection and was able to find a simple solution to our problem very quickly. He was kind and explained everything he came across, which was greatly appreciated!”
– Kelsey B.
“Kirt came by and ran us through the options of replacing our a/c and furnace. He sat and went through every question that we had. Even the ones that were probably obviously not needed.
The technicians that installed our system did a great job and were able to get everything installed within the time frame quoted and were willing to answer questions that I had. Really happy all around with the service from the team at JL.”
– Mike D.
“Curtis finished the AC installation job started the day before, everything is working now.”
– Bob K.
“Very professional and polite.”
– Jayne R.
“Richard was very pleasant to talk to and was very knowledgeable about the parts of concern and options (including possible grants/rebates/financing) I had moving forward. He was very thorough and efficient with his work replacing the part on the water heater. This is the second time in a row that I’ve had great, no-nonsense customer service from J.L. Anderson!”
– Hannah S.
“Friendly, courteous and knowledgeable”
– Susan S.
“Richard was prompt, polite and efficient.”
– Scott V.
“Awesome! Jim should double their pay!”
– Brandon C.
“Courteous and explained well what he thought was going on. Friendly.”
– Esteban R.
“just did his job of checking out the AC unit , to make sure it was working ok.”
– myron h.
“Mike Cox did a tremendous job troubleshooting a backflow issue with our furnace and did an exceptional job cleaning out our air conditioner. Thanks Michael and JL Anderson Heating & Cooling for such professionalism and excellent service!”
– Bruce W.
“Courteous and knowledgeable during his visit.”
– Rodney G.
“Ken is fantastic! He is always professional and friendly and extremely knowledgeable.”
– Caroline H.
“I will only call JL Anderson to work on my furnace and central air system they are the BEST the also do my spring and fall check ups on my furnace and central air system each year. They are so professional, friendly and the prices are very reasonable. I never worry about my system anymore if feel something is not working correctly I just give the so nice and sweet girls in the offices a call and they send out one of the guys the same day to fix it. I tell all my friends if you need your furnace or central air fixed call JL Anderson”
– SHEILA N.
“Very professional. Great job.”
– Ryan M.
“Excellent experience as always”
– Kevin R.
“Thanks to Marty, my electric bill has been cut in half!! $$$$ ?”
– Nancy B.
“Kirt was a great rep for Anderson. He took us through the whole process, from choosing a system through the install and programming of the thermostat, to coming back and making sure everything was right.”
– Rich R.
“Marty’s good, and I blame Curt for that! Helper got some good pointers on tweaking a Reme H, and he glued the drain tube firmly into its 90. Sweet. Also, thanks to JoeK and Abby. We will call for help with coolant balance issue once we get the fat humidity readings again. Great job, Marty!”
– Virginia A.
“Came out within a few hours of my call and was very thorough in finding my problem. Very good at explaining my options so I could make a decision on how I wanted to proceed. Thanks Mike”
– John M.
“Very informative and covered all options for us! GREAT experience!”
– Steven R.
“Jacob was very thorough and answered all my question. Explained in detail all the equipment he was quoting and how long the install would take along with all the pricing. Exactly what I was looking for. Thanks Jacob.”
– John M.
“He was very helpful and professional.”
– Lu Ann G.
“Professional and effective”
– Samantha M.
“Great response time and service!!”
– Phyllis F.
“I don’t imagine I’ll ever bother calling anyone else for the things they do. They’ve been honest, very quick and professional. I’m going to set up a service for my A/C and furnace when the weather gets a little warmer.”
– Rob B.
“Mike did a great job serving my furnace and humidifier. He a great member of the Anderson team.”
– Al H.
I planned to change out my old standard water heater with a tankless unit some time this year. Got an ad last month advertising JL Anderson does this so out of curiosity I called for an estimate and met with Richard a few days later. I didn’t realize until speaking with them this new style requires slightly different venting and plumbing but Anderson could oversee the whole thing. Because they handled the entire installation of my HVAC system a few years back and did a great job I knew they’d be perfect to do this install. We’re loving this new system already and can’t wait to see the benefits it shows over time. Once again they were great to show me my options, explain the process and provide a quick/simple install (only took a few hours-thanks Curtis!). I called them a few days later with a question unique to my situation-Joe took my call and was very helpful-just as he was years ago. Total experience went smooth and I’m confident they back up whatever they do. I highly recommend JL Anderson-you’ll be happy with their work!
-Dave Hocking
“The issues were addressed quickly, and Jeff made the the process so easy! I was so thankful to have such great customer service! I will be using Anderson heating and cooling for all my maintenance needs!!”
– Allie N.
“Jeff has always been my go to – but with my in-laws needing quick service – he was even better than before! It was fixed before we knew it!
Thanks, Jeff. You da man.”
– Grant S.
“Jeff came out and diagnosed the issue immediately. Had us up and running in about 25 minutes. Price was fair, I would recommend this company to anyone! HVAC or water heaters. Top notch!”
– Rodney G.
“Extremely professional and knowledgable. The services provided are always clearly explained with a value that is unmatched. I can't say enough great things about the customer service provided – always kind and courteous. I always recommend Anderson to anyone in need of Heating & Cooling services.”
– Tory M.
“Polite, gracious, knowledgeable”
– Claire G.
“Kirt was very knowledgeable & very professional. Answered all of our questions. Nice job. Happy customer ??”
– Mike T.
“He was friendly, polite, and knowledgeable.”
– Lynn W.
“Excellent job performance. Very happy with installation . Installers were very courteous & professional Covered up my new carpet so as not to track mud in since it was raining & wore booties on my wood floor. Overall am very happy & pleased with their performance. Definitely will recommend Anderson to anybody & everybody.”
– Mike T.
“Kirt provided professional, courteous, knowledgeable troubleshooting settings for heat pump. We always appreciate Anderson Heating and Cooling's expertise and follow up on their product installation and routine maintenance.”
– Julie D.
“Diagnosed, had part, made repair”
– Kevin R.
“I recently had a new furnace installed and am very pleased with the work that Kirt Bunch and the crew did. I would definitely recommend Anderson Heating and Cooling.”
– Paul B.
“The service tech was very courteous and knowledgeable in fixing our problem”
– Rodney G.
“Scott Carson was very professional. He arrived in a timely manner. He introduced hisself and said what’s the issue with the thermostat. He checked it and said, I will have heat ASAP. Less than 30 minutes later he was finished. He installed a new thermostat and showed me how to use it and connect to WIFI. Thanks, Scott for being professional and caring.”
– Denise S.
“Brent does a wonderful job of addressing the problem, explaining what needs to be done and makes sure the repair is done quickly. Very professional and we have a lot of confidence in his work.”
– Marcia B.
“Another great job. Quick, same day service.”
– Rick S.
“Jacob was very professional, personable, knowledgeable and helpful. Answered all of our questions above and beyond. Will definetly recommend him and your company.”
– Lisa H.
“Mike was professional and courteous-excellent service!”
– Shari R.
“Mike was very knowledgeable on the product -The install took Mike no time at all .He was very professional .Mike your welcome back to my house anytime !! – Good Job Mike -”
– Kenny R.
“Mike was very knowledgeable, polite and did a great job!”
– Shelia B.
“Curtis was very pleasant and informative while repairing our furnace.”
– John S.
“Pleasant, professional. Great service!”
– Carlos G.
“We were very pleased from the sales by Jacob Day to the installation by Craig Irving and his crew. The guys were friendly, worked efficiently, and cleaned up at the end of the day.”
– Shelly D.
“Mike is knowledgable and explains the ‘why’ to everything when you ask questions. Above-and-beyond helpful.”
– Ron and Kathie Y.
“I am not sure who actually did the technical work, but pretty sure Jacob was the salesman. He did a fabulous job in explaining the different systems to us and outlining the pros/cons of each, plus providing recommendations for what he thought would best accommodate our needs. We have know the Andersons for many years and they have been servicing our home since 2000, so we trust their work and their expertise in this business. Shortly after we had our system replaced, our neighbors also needed to replace their furnace and AC unit and we recommended Anderson to them–and they, too, have had their system replaced by Anderson. I would highly recommend them to anyone who asked!!”
– Sally L.
“Professional and efficient and quick service call. Thanks!”
– Susan C.
“Curtis came in, was very courteous, switched out the filter and left! Was in and out in 5 minutes!”
– Iris G.
“Mike was friendly, professional, knowledgeable and approachable. He took extra time to clean up after himself and went out of his way to explain every step of the work he did. He also provided an unbiased prognosis of our aging HVAC system as well as options for replacement and financing. It was a delightful service call.”
– John S.
“Heat Pump is now running and our heat is restored.”
– Howie K.
“Mike did a great job and explained everything well.”
– Susan C.
“As always Curtis is outstanding. Very professional & knowledgeable.”
– Rick S.
“Craig and Johnny installed a new gas furnace today. They worked all day and completed the job satisfactorily. They were even on the snow covered roof to install new pipe! I appreciated that they put everything back in its place, cleaned up after themselves, and wore boot covers in the house. Both were very friendly and did a great job. We’re very happy with the install. Highly recommend this company. Everyone we’ve dealt with from this company has been very friendly and honest.”
– Sara M.
“I can’t express the amazing service we have had with friendly staff. They were patient with all of our questions and concerns. I loved receiving a text with pictures of the employee that would be at our home. We were afraid we couldn’t afford this for our home, yet, here I sit in an amazing warm house with it 5 degrees. We have never had central air so I’m excited for summer!
Thank you so much JL Anderson! The Smith’s in Battle Ground will forever be thankful! ???????”
– Lisa S.
“Was very prompt on getting job done , and very friendly and shared what he had to do”
– Howard T.
“Great experience with Anderson heating and cooling. The pre-service communication was excellent. Bo was on time, efficient and very courteous.”
– Nick C.
“We are very satisfied with our new heating and air conditioning systems. The workmanship is professional and the technicians are excellent to work with. We highly recommend J. L. Anderson and Trane equipment for your next home heating and air updates.”
– Bertha M.
“On time, efficient, professional, knowledgeable, awesome haircut.”
– Brandon M.
“Wonderful service! Marty was knowledgeable and so helpful. Our son has asthma and he was able to get our humidifier going which is wonderful! (I didn’t even know it was part of our furnace!)”
– Sara E.
“Bo was very thorough and knowledgeable in checking our furnace for winter. The entire process from scheduling to his service call was seamless!”
– MaryBeth W.
“Nick was very professional and very thorough. I will ask for him every time.”
– joe p.
“Mike spent nearly two hours at our home making sure everything was functioning as it should. He answered all of my questions and gave me some tips to keep our furnace running at maximum efficiency. I highly recommend J.L.Anderson for installation and maintenance. Outstanding service and professionalism.”
– Nanci F.
“In the many years we've met with JL Anderson techs and salespeople and office staff, we haven't come across a sour apple. Brent was no different. He came to do maintenance on our furnace. He was so friendly and down to earth, but he was also very professional and really helpful with his explanations and advice. We will always use JL Anderson and will recommend them to everyone!”
– Stephanie K.
“Bo did a great job and explained to me the difference of the air filter and what to do if these happens again”
– Austin R.
“We had just done our fall regular maintenance 2 weeks ago… this morning the house was very cold and would not heat up. I called Anderson at 330 pm when I got home to a still cold house… Ashton said she would send someone right out. 2 guys were at the house by 415… they found a burned out ignition switch within 15 mins… had the new part on the truck and had it installed before 5 pm. The house is heating back uo now. My 91 yr old mother wont go to bed cold tonight. THANK YOU ANDERSON!!”
– Colleen K.
“Richard, as usual, got my water heater up and running again!! He’s quite the fix-it man!! And he is very nice and professional!!!”
– Gretchen G.
“Had a leak in our furnace and Brent came in a timely fashion and fixed the issue. Wife had nothing but good things to say.”
– Jason H.
“Very pleasant and personable. Appears quite competent and helpful”
– Patricia C.
“From the first meeting with Kirt to discuss replacing our heating and cooling system, we were impressed. He was courteous, knowledgeable, professional and patient with lots of questions. The installation process was more of the same kind of professionalism, skill and knowledge everyone wants in technicians. Prompt to the job, careful with cleanliness, and done on time! Then Kirt’s follow up meeting to be sure we knew how to use our new system and go over invoicing – another pleasant experience! The Trane system and thermostat we put in is already making a big difference in the comfort of our home. Great job from start to finish, gentlemen! Thank you so much!”
– David B.
“Called before arriving. very pleasant individual that is interested in customer. Answered all question I had and completed preventive maintenance on our furnace in good time.”
– Ron H.
“Mike was very professional in performing his job. He knows what he is doing.”
– Alan H.
“Very knowledgeable & was able to answer all my questions. Very polite ?”
– Mike T.
“Outstanding service in all respects.
Richard is very knowledgeable and offered good advice.”
– Marius D.
“Mike Cox is very professional and knowledgeable. He treats us with the utmost respect. He has been to our home to work on our AC unit and furnace.”
– Denny P.
“Excellent Customer Service!”
– B. Ann M.
“Very polite and to the point, which my wife and I appreciated. Jacob took the time to listen to our concerns.”
– Bill H.
“The salesman, installation crew and follow up were timely, and efficient. Courtesy toward each other as they worked was observed and appreciated. I'm glad I listened to a neighbor's recommendation and chose Anderson Heating & Cooling.”
– Susan C.
“Richard always gives us premium service. Just a nice person!”
– Marta D.
“Very professional and detailed in his maintenance of our furnace.”
– Andrew H.
“Bo was very nice and friendly. He explained what he found during the inspection and gave me an extimate on how much longer the noisy part will last. I appreciate his thoroughness!”
– Diane M.
“Excellent service. Excellent technician.”
– Jill E.
“Excellent professionalism.”
– Kumares S.
“Very efficient and knowledgeable young man. I would like him to come every time I call for maintenance”
– S N.
“Bo arrived on time and did the routine check-up of my furnace. He was very informative and pleasant.”
– MJ B.
“Service was good, technician was friendly. The only thing I could suggest as an improvement is a smaller time window for when the technician will be there, although I did appreciate the email in advance telling me approximately when he was going to arrive.”
– Robert K.
“I thought my water heater was leaking but I ended up having a plumbing leak. Joe was very courteous/ friendly/ helpful. Joe actually "fit me in" on the schedule & that made me feel like a valued customer! Good customer service like that will carry a business a long way. Thank U 4 caring about ur customers & making us feel appreciated.”
– Karin R.
“Have been using Anderson for years now for their semi-annual preventative maintenance service and couldn’t be happier with their work. They are always prompt, regularly are in touch leading up to and following appointments and all of their technicians are polite and respective of your home.”
– Brian B.
“He was quick, efficient, and explained what he was doing. No complaints.”
– Charles S.
“Kurt sold us our new AC and furnace and he did a great job of presenting all the options and explained everything perfectly. He went above and beyond by helping up figure out an electrical problem we were having in our home. He brought in a fellow Anderson team member who figured out our very puzzling problem which led to its resolution. It’s nice to deal with a company that really cares!!!”
– Sue C.
“Prompt service. Knowledgeable technician”
– Jerry A.
“Craig and his team (Jonny and Brett) were awesome! They were prompt, courteous, friendly, knowledgeable, and left everything spotless. They did our new AC one day and our new furnace the next. Everything is working great and it was a truly wonderful experience. I would recommend them to everyone!”
– Sue C.
“Brent arrived on time, performed the annual furnace maintenance, verbally confirmed it all looked great, and was done quickly. Great service.”
– James P.
“Ron is always awesome. Getting me going again.”
– David P.
“Excellent customer service and returned the next day to replace circuit board. Good appearance, knowledgeable and polite –”
– John C.
“This was such a great experience. All of the staff made this a seamless process. They took the time to answer all of our many questions. They were very knowledgeable and flexible to make things work around our schedule. We truly appreciate the tremendous job they have done!”
– Ashley H.
“Mike was friendly, professional, helpful, and very knowledgeable.
I would highly recommend him!”
– Jodi B.
“Mike did a great job! He got to the house quickly and had the AC running in minutes. Mike is also easy to talk to. An excellent employee.”
– Terry A.
“Thank you Mike Cox for taking care of fixing my AC on a Friday night. Not a great way to start a weekend, but Mike made sure I was up and running within an hour of my call. Thank you Anderson again amazing work!!”
– Christi B.
“I am very pleased with the quality of the work and personal interactions. I'm enjoying the AC and looking forward to a warmer house this winter.”
– Mark B.
“From start to finish our experience has been great! They came on time and answered every question, (even when it was about something other than the job) very friendly and efficient. We greatly appreciate your work!
Also, I want to thank them for thinking outside the box and reworking our existing stuff to make it better for us.”
– Katie C.
“Extra effort, thorough, diligent, and fixed a humidifier wiring problem dating back 3+ years. He was outstanding”
– Steve S.
“Bo came to service call and was great! Explaining everything with detail, took a little while because of lack of maintenance up keep on my end but he was awesome and would recommend him every time.”
– Adam S.
“Courteous, friendly and knowledgeable service. What more could I ask for?”
– Tod S.
“I really value Kirt's professionalism and knowledge. He was very thorough in all aspects of the installation of my new Trane XR17 A/C unit. He expertly coordinated the whole installation process and a follow-up on site visit. Nice to have this caliber of individual working on this project. Thank you.”
– Robert E.
“Great installation by Ryan and Scott for our Trane XR17 A/C unit. Extremely professional and friendly. Arrived on time and performed install in 4 hours. Thank you for you awesome service and expertise.”
– Robert E.
“This company is amazing! From sales to service, they are top-notch. Johnny and Craig were thorough and professional. We were really impressed with how clean they left everything. Our new AC unit is making a huge difference for us. Thanks so much Anderson Heating and Cooling, you are the best!!!”
– Nancy D.
“Tim was very thorough and professional. He answered all my questions, and replaced my faulty A/C unit with a loaner until my new Trane is installed in a few days. I appreciated his diligence and expertise during this process. Thank, Tim.”
– Robert E.
“Curtis Pendleton is amazing. I’m very hard to please but was completely satisfied. Will definitely have them back in the future. Thanks again”
– Rick S.
“Curtis was very professional and helpful. Super friendly. Five stars.”
– Kevin H.
“A++++++ as usual!!! Thank you!!!”
– Gretchen G.
“I would highly recommend Anderson's for your heating and cooling needs, they were very professional and extremely clean throughout the process. They took the time to explain things clearly.”
– Cindy M.
“Ethan Miller did a wonderful job. His name is not on the list above. We are out of town and our granddaughter is staying at our house and the thermostat went out. He contacted us by phone and got everything taken care. He is very professional. Thank you so much. We have used Anderson Heating and Cooling for several years and they are the best.”
– Tony M.
“He was very knowledgeable very kind knew what he was doing I would have him back any day great guy !!!!”
– Donald S.
“Mike was very professional and pleasure speaking with.”
– Carlin S.
“2 years ago, I had JL Anderson completely replace my old gas furnace and AC system with a new Trane furnace and AC system. The new system has been absolutely awesome keeping the house comfortable during the sub-zero weeks in the winter to the scorching hot 95+ days of the summer! Highly recommended!”
– Nicholas H.
“Fast, Friendly, and Professional!!
Excellent Job!”
– Tiffany C.
“Grrrrrrrrreat!!!!!!! Prompt, courteous, experienced service. ?”
– Mike T.
“Excellent job, good explanation of what he was doing and left good explanation of what we need the unit to do in next few days. Suggested follow-up call if problem continues. Very professional!”
– Steve L.
“Fast and friendly! I highly recommend.”
– Brian F.
“Richard did the initial repair and then we had two other Anderson technicians replace some ducts, add insulation and install a Honeywell 5" air cleaner access. I'm so sorry that I did not record their names!
This was a very professional job by all three of your employees. They were courteous, thoughtful and knew exactly what was necessary. As a result, we will be contracting Anderson for our heating and cooling inspections as well as our HVAC needs.”
– Donald P.
“Rich is personable, knowledgeable and certainly professional.”
– Jay A.
“Your repairmen are always polite, efficient, explain things so I can understand what they are doing. They also know their stuff through and through. They always clean up after themselves!! I would not go anywhere else than Anderson Heating and Cooling!!”
– Gretchen G.
“Ron is extremely thorough and treats me and my property with the utmost respect.”
– Roger N.
“Ronnie was great! He explained everything he was doing and asked for permission to do anything that was going to increase the amount of the service call before he performed the work. Highly recommend JLAnderson for any hvac services!”
– Derrick L.
“Very professional and on time”
– Chris P.
“I had a very good experience with this company. Very customer oriented and answered every question i had. Cleaned up there mess when done. I would use them again.”
– Kimberly H.
“Curtis has been very helpful throughout all of the issues.”
– Chad W.
“Ron did an outstanding job on servicing my AC unit . I hope he will be the one that comes back this fall to service the furnace.”
– Myron D. H.
“Technician was very personable and explained everything well. Called about AC not working they came out within 2 hours the same day. Love the text message with the picture of the technician and that you can track where the technician is. Have always trusted and appreciate the work done by Anderson Heating and Cooling.”
– Heather W.
“Outstanding work everyone was pleasant no problems at all. I would highly recommend Anderson to any one that I know. Excellent job and thanks so much.”
– Larry T.
“Ron was very kind and courteous. He came up with the idea of using isolators. His helper was nice as well. We think it’s better but there is still some vibration that affects the bed. Bob feels it as well. Maybe more isolators are needed. Also we wonder if some sort of vibration pads could be put under the headboard and bed frame legs? Sure would like to solve this!
Carol & Bob Williamson”
– Carol W.
“The unit is about one year old. So there weren’t any expected issues. The technician provided a very good service. Answered my questions and was very cordial.”
– Antonio S.
“I seldom rate anything 5 stars. Ethan was starting to get stumped, took a couple minutes reading thru the manual on my tankless water heater, and before long had discovered the cause to my problem and in no time had it solved.”
– Mike R.
“Scott does a great job..has a super personality and always is professional. We request him for our twice a year maintenance.”
– Vicky G.
“Craig installed both a new furnace and AC system in our tri-level. He did a great job and everything was cleaned up, even respread the mulch where the old system had been! This is a much larger unit and takes up more space outside, but they did a great job fitting it into a tight space and making it blend in as much as possible!”
– Sally L.
“Friendly and professional service! Richard took the time to explain the work he performed and answered my questions which was greatly appreciated. Very glad that I chose Anderson Heating and Cooling.”
– Barb J.
“Craig and his assistant worked very hard and professionally to install our new furnace and air conditioning system. He was very polite and patient even though we had a hard time finding a hidden circuit breaker panel.”
– Darwin G.
“I had a great experience with this company. My technician arrived during the said window and got right to work. He was very kind and explained everything very well to me. He was also very patient with all my questions. My AC works again and I will be using them for future needs.”
– Lucy V.
“Bo was fantastic to work with! Arrived right away this morning. Took the time to explain everything to me and make sure the job was done right! Thank you!”
– Brian D.
“It was a great experience having Brent doing our air conditioner maintenance. He was timely, considerate, friendly and helpful. Thanks Brent for a job well done.”
– Charlotte G.
“Ron is very friendly, courteous and very knowledgeable about his job. He is very thorough and conscientious in his installation work. I would recommend him for his expertise and dedication to his job.”
– Alan H.
“Nice job …. quick response …. kept me posted”
– Jerry P.
“Richard was 90 minutes earlier than expected! Yay! He was friendly, efficient, and knowledgeable. He thoroughly explained all he did and gave me some topics to consider for the future. I really appreciate him!”
– Karen H.
“Thank you for getting to us the next day after our AC broke. Tim and previous technicians are all so nice and answer my many questions. Thx!”
– Kathy P.
“Tim was thorough in exploring possible problems, and explained it well to us. Highly recommend”
– Gary I.
“Very knowledgeable, excellent and pleasant staff to work with! Thank you!”
– Tony M.
“I am blessed to have Ron Graham as my service technician. I have a hot water, steam boiler & 2 central systems. Ron is thorough, concise, forward-thinking to anticipate issues and not afraid to call another tech, if needed. Excellent service. Thank you.”
– Dolly P.
“I am thankful for Bo and Jacob! I called on a Saturday hoping for at least office hours. Spoke to Bo, the on-call tech, who explained my likely problem and encouraged me to call if I felt an emergency developed. He also told me to call the office on Tuesday for an appointment. Imagine my surprise a hour later, when Jacob called to schedule my appointment! And, he scheduled my job ON Tuesday! Bo went above and beyond, and Jacob was so helpful and efficient. Anderson is by far my favorite company!”
– Karen H.
“Had a new furnace/AC unit installed. Everything went great. Very professional, efficient and great workmanship. Would definitely recommend them for all your hvac work.”
– Pat M.
“Mike was friendly and competent. He went above and beyond the normal service call to make sure our air conditioner was working and would continue to work properly.”
– J. H.
“Curtis did an excellent job of performing the spring check up of our heat pump/air conditioner. He was very professional and knowledgeable of the heating and air conditioning trade.”
– Lawrence M.
“Brent did a fine job diagnosing and repairing issues with the gas supply to our new pool heater. He kept me informed throughout. Great job!”
– Mark G.
“192 Aqueduct Cir Tim was very polite and knowledgeable and is very concerned about doing his job correctly. He makes sure you know what he is doing and answers any questions you might have. I feel he is a asset to your company.”
– Patricia P.
“He was on time and pleasant.”
– Karen S.
“Excellent service!”
– Patricia C.
“He is always polite and professional.”
– Carrie C.
“We had Richard Davenport perform our yearly maintenance on our furnace. He was polite, professional, reassuring, accommodating, and very efficient. Upon inspection and performing his maintenance, he noticed our furnace had a very slow water leak that could have eventually damaged our heatet. He ordered the part and was able to come the next day and fix our unit (VERY quickly, I might add). He was obviously very good at his job. Very happy with their service, as well as the customer service lady who helped set up our appointment. She was EXTREMELY nice and helped us find the perfect time in our schedule to perform the maintenance, as well as the repair job the following day.”
– Chad D.
“I had a great experience with JL Anderson Heating and Cooling. They recently installed a new Trane furnance and A/C system. Kirt was very customer oriented and answered all my questions. He listened to my concerns and explained everything The installers arrived on time. They respected my property, were very professional in their work, and very courteous. I highly recommend J L Anderson and the entire staff.”
– Mike N.
Very pleased with the service and the value we received from Mike at Anderson Heating & Cooling. Mike made a service call to my home, diagnosed the heater problem explained the needs and after the explanation he completed the repairs. He was punctual, polite and very knowledgeable, we will use them again when the time comes.
-Chris C.
Beyond Impressive! Last night, my heater quit working. It was 53 inside my condo and -13 degrees outside. Their office opens at 8:00 a.m. but I took a chance and called at 7:50. Amanda answered, said they could have someone out immediately and fifteen minutes later Mike Cox was here. At 8:40 my heater was fixed and the heat was back on. It doesn’t get any better than that!!!!!
-James W.
You know that whole ‘first impressions’ thing you hear so much about? Kirt Bunch, at J. L. Anderson Heating & Cooling has it figured out.
He showed up on time for our informational meeting. There was no pressure to purchase a pricier-than-we-needed system, either.
Within a couple of days, Kirt had our project proposal to us.
Scott Mansfield, Ryan Bresnahan, and Ron Graham were our installation team. We were impressed with the work and the way they approached it all so professionally.
A good experience with JLA from start to finish.
-Kathi Y.
Excellent customer service experience with top tier products and installation. We were looking to replace our existing 16 year old system with something more efficient and comfortable. Joe provided a detailed review of products and solutions. We decided to install a variable speed heat pump and propane furnace by Trane. Scott and crew performed the installation including new ductwork and electronic dampers. Four zones were created. Very professional outfit and very satisfied in the investment to our home. Love how quiet and comfortable the home is 24 hours a day!
-Phillip VanDerHeyden
“Mike Cox was here this week to service our furnace. We were so pleased with the visit. J.L. Anderson has never let us down and true to form sent a professional and qualified technician to check our furnace out. We are amazed at how consistently J.L. Anderson sends top notch people to perform top notch service. We are truly satisfied customers. Thanks, J.L. Anderson and Mike Cox.”
– Carol M.
I cannot say enough to praise the service that we have gotten from Anderson Heating and Cooling. Our AC went out on one of the hottest days of the summer and the whole HVAC system needed replacing. Anderson said it would be a while before they could replace it. However, they said they would see to it that we had a workable system until they could get to us.
The next day, the salesperson, Kurt, came to our house. He thoroughly explained our options and which unit best fit our particular situation. No upselling or pressure. He made us aware of some nice rebates and indicated that he could take care all of the paperwork.
On installation day, a three man crew showed up. I was pleasantly surprised to see Kurt had show up as well to make sure the installers were aware of all of the things we had discussed. The job was estimated to take two days, but these guys finished the work in one day. About a week after the installation, Kurt again returned to see if everything was working well and if were pleased.
I just don’t see how there could be any better example of sales and service…before and after the sale. Anderson has my highest recommendation and thanks.
I cannot say enough to praise the service that we have gotten from Anderson Heating and Cooling. Our AC went out on one of the hottest days of the summer and the whole HVAC system needed replacing. Anderson said it would be a while before they could replace it. However, they said they would see to it that we had a workable system until they could get to us.
The next day, the salesperson, Kurt, came to our house. He thoroughly explained our options and which unit best fit our particular situation. No upselling or pressure. He made us aware of some nice rebates and indicated that he could take care all of the paperwork.
On installation day, a three man crew showed up. I was pleasantly surprised to see Kurt had show up as well to make sure the installers were aware of all of the things we had discussed. The job was estimated to take two days, but these guys finished the work in one day. About a week after the installation, Kurt again returned to see if everything was working well and if were pleased.
I just don’t see how there could be any better example of sales and service…before and after the sale. Anderson has my highest recommendation and thanks.
I cannot say enough to praise the service that we have gotten from Anderson Heating and Cooling. Our AC went out on one of the hottest days of the summer and the whole HVAC system needed replacing. Anderson said it would be a while before they could replace it. However, they said they would see to it that we had a workable system until they could get to us.
The next day, the salesperson, Kurt, came to our house. He thoroughly explained our options and which unit best fit our particular situation. No upselling or pressure. He made us aware of some nice rebates and indicated that he could take care all of the paperwork.
On installation day, a three man crew showed up. I was pleasantly surprised to see Kurt had show up as well to make sure the installers were aware of all of the things we had discussed. The job was estimated to take two days, but these guys finished the work in one day. About a week after the installation, Kurt again returned to see if everything was working well and if were pleased.
I just don’t see how there could be any better example of sales and service…before and after the sale. Anderson has my highest recommendation and thanks.
-Kevin O.
“We recently purchased a Trane HVAC from J.L. Anderson. Kirt, our comfort consultant, was very professional and knowledgeable. He answered all our concerns about the equipment, installation, available rebates. He explained why the equipment was so efficient, the filter system, and how the thermostat worked with our WIFI system. We were very impressed with the one day installation. We highly recommend J.L. Anderson.”
– David and Laurene S.
“I would highly recommend JL Anderson for your heating and cooling needs! They arrived at my house within an hour after I called them. Tim was professional, quick, and knowledgeable. He provided outstanding service!”
– Tricia D.
We recently had to buy a new A/C unit and Furnace for our home. We did some shopping around and decided to use JL Anderson. They were very knowledgeable and very quick at installing. A huge shout out to Kirk for coming to our home and explaining everything to us and making sure we were completely satisfied. I would recommend these guys to everyone. Thank You!
-George H.
“We found ourselves in need of a new furnace and air conditioner. My husband and I knew we wanted the best and that is exactly what we received with JL Anderson heating & cooling. From deciding which unit to buy until it was completed this company made sure all of our questions had been addressed to our satisfaction. They made sure that our old air conditioner kept us cool on the hot summer days until the new one could be installed. The installation was efficiently and professionally done. They took extra care to cover the carpet and clean up any mess when completed. We love the new Trane unit and look forward to many years of worry free usage. JL Anderson will be the only heating & air conditioning company this family will use and I will and have recommended them to my friends.”
– Marsha M.
“So we were in need of a new furnace and ac unit. We had JL Anderson come out, they were very professional and explained the difference between the units. Once we made a decision they were here in a couple of weeks to install the unit. They were very prompt, professional and courteous. They did a great job installing the units and made sure to answer all our question. There is not a doubt that if we need any service this is the company that will get the call. Thanks again Kirt and the rest of the gang.”
– Emily H.
“I just want to say thank you for an amazing experience you guys brought to our home. Brent is really an amazing technician by checking/fixing everything and at the same time explaining the problem and the solution to us. I will definitely recommend JL Anderson Heating and Cooling to my family and friends.”
– Caroline A.
I had a service call for my blower motor not working. The tech, Mike, arrived within the hour. He was pleasant, knowledgeable and efficient. I asked and added the summer/winter tune-ups, which gave me a discount on the overall call. I asked some questions which he answered directly, including a couple personal ones. Mike has been doing this for 40+ years, but now only works Wednesdays, and Thursdays. I told him I would have to make sure to set up my fall tune-up on a Wednesday or Thursday 😉
-Brian M.
“Everyone went out of there way to take care of me from service call to sells and install. I was 4 weeks out on new install and they charge a/c twice and put a used unit in at no charge till they could install new a/c and furnace if in need I highly recommend giving them a call.”
– Darryl H.
“We had the tech come out and make repairs to our air conditioner. He was helpful, considerate, and respectful. Which means so much to my husband and I. Pleasure to have a good attitude. Thanks.”
– Margaret M.
“I had a very, very old furnace and A.C unit; it was from the 1970’s. I have had a local company come out and “tune up” both units numerous times with a price of approximately $300.00 each time for the past 4 years. It just so happened this past June, our furnace officially broke. As a result, I called our “usual company” that had been servicing the units for years. That company didn’t show me in person what was wrong with the furnace; they just showed me a picture. I decided it would be best to replace the unit at this point, however their financing options were horrible. The temperature outside was around 98 and very humid, like all Indiana summers are, so I called JL Anderson and spoke with Kurt. He was at our house within the hour to inspect the furnace. Kurt confirmed the unit needed to be replaced. He explained the financing options; they were reasonable, affordable, and easy. Everyone at JL Anderson Heating & Cooling was wonderful! Since I didn’t have any A.C, Kurt and the ladies in the office attempted to ensure my family was comfortable by offering fans and window units until the new unit could be installed. Although we had to wait 2 weeks for the new unit to come in, JL Anderson Heating & Cooling worked quickly and kept us informed of any changes. When the furnace arrived, Kurt and the other workers were very polite, clean, and professional. They even replaced some of the attic vents that were ripped! That night I noticed that the air wasn’t getting colder in my house. Though it didn’t have anything to do with the furnace, I called JL Anderson first thing the next morning. They quickly sent Jacob out that afternoon. Jacob noticed right away that something was not right. He checked the line, the pressure, assessed it, and continued to be baffled by what it could be. Jacob didn’t rush though; he didn’t want to leave until the problem was taken care of. It was late, I am sure he was suppose to be off work, but he remained professional and polite the whole time. Eventually, he took the A.C. unit cover off and immediately realized what the problem was. The original company (who had replaced the motor and fan, as well as come out multiple times to service the unit) put the motor and fan in backwards 4 years ago! Therefore, for the past 4 years I have been spending a lot of money trying to keep my house cool, though unsuccessfully, due to a huge installation error made by that company! Needless to say, I was more than a little angry to discover I had been repeatedly paying to fix their mistake! However, I was also extremely happy that I finally had a working A.C. unit in my house after all these years! I was ready to write a check for whatever they asked, but Jacob looked at me and said, “Don’t worry about it.” What company does that? JL Anderson Heating & Cooling actually values their customers so much they waived some fees for me since I had just hired them for a furnace replacement, but was still having issues with my other unit! I will never, EVER go anywhere else again. JL Anderson Heating & Cooling is the best!”
– Mathew S.
I had a very, very old furnace and A.C unit; it was from the 1970’s. I have had a local company come out and ‘tune up’ both units numerous times with a price of approximately $300.00 each time for the past 4 years. It just so happened this past June, our furnace officially broke. As a result, I called our ‘usual company’ that had been servicing the units for years. That company didn’t show me in person what was wrong with the furnace; they just showed me a picture. I decided it would be best to replace the unit at this point, however their financing options were horrible. The temperature outside was around 98 and very humid, like all Indiana summers are, so I called JL Anderson and spoke with Kurt. He was at our house within the hour to inspect the furnace. Kurt confirmed the unit needed to be replaced. He explained the financing options; they were reasonable, affordable, and easy. Everyone at JL Anderson Heating & Cooling was wonderful! Since I didn’t have any A.C, Kurt and the ladies in the office attempted to ensure my family was comfortable by offering fans and window units until the new unit could be installed. Although we had to wait 2 weeks for the new unit to come in, JL Anderson Heating & Cooling worked quickly and kept us informed of any changes. When the furnace arrived, Kurt and the other workers were very polite, clean, and professional. They even replaced some of the attic vents that were ripped! That night I noticed that the air wasn’t getting colder in my house. Though it didn’t have anything to do with the furnace, I called JL Anderson first thing the next morning. They quickly sent Jacob out that afternoon. Jacob noticed right away that something was not right. He checked the line, the pressure, assessed it, and continued to be baffled by what it could be. Jacob didn’t rush though; he didn’t want to leave until the problem was taken care of. It was late, I am sure he was suppose to be off work, but he remained professional and polite the whole time. Eventually, he took the A.C. unit cover off and immediately realized what the problem was. The original company (who had replaced the motor and fan, as well as come out multiple times to service the unit) put the motor and fan in backwards 4 years ago! Therefore, for the past 4 years I have been spending a lot of money trying to keep my house cool, though unsuccessfully, due to a huge installation error made by that company! Needless to say, I was more than a little angry to discover I had been repeatedly paying to fix their mistake! However, I was also extremely happy that I finally had a working A.C. unit in my house after all these years! I was ready to write a check for whatever they asked, but Jacob looked at me and said, ‘Don’t worry about it.’ What company does that? JL Anderson Heating & Cooling actually values their customers so much they waived some fees for me since I had just hired them for a furnace replacement, but was still having issues with my other unit! I will never, EVER go anywhere else again. JL Anderson Heating & Cooling is the best!
-Mathew S.
I purchased a heating and cooling system from J L HEATING and COOLING on June 19, 2018. Haven’t had much time to rate everything yet, but I can tell you this. It’s doing a great job of keeping my house right where I set it 73 degrees and we have had some 90’s and expect about 7 or more starting today. So far very satisfied. I’ve dealt with Kirt and he has been very helpful even before we decided to go with J L Anderson. Our A/C had broken down when he came out to tell us about Trane. He went ahead and got our A/C going for us. He didn’t have to do this. I new this was the kind of people I wanted to deal with.
-Donald K.
“What a great company. They gave me a free motor to get my old system going till they could get the new system in. Once they started installation the whole process was done in just one day. The best thing was they installed an outlet in my utility closet for free just to help me out once again. Thank you guys so much.”
– Mark B.
“I just wanted to give big praise on Bo Crowe. He went well above and beyond his job to stop after hours to help my Aunts (Charlene,75 Marlene, 75 and Judy, 71) with a flat tire. It was late and night and he brought them great comfort and assistance. He stayed until he got the spare on and they were safe and on their way home. It is really nice to know there are still great people out there. Thank you again Bo Crowe and JL Anderson Heating & Cooling you have earned several new customers from our family!”
– Gretchen B.
“We called Anderson when the furnace seemed to be quitting in our (new to us) house in December. The technician who came out was very friendly, did some work to get it working and said to call if it gave us any more troubles. Unfortunately the loose wires he found that day weren’t our only problem, and he had to come back. When he did, he brought a more experienced tech in case there was something he was unsure about and they found our heat exchanger was cracked and we needed a new furnace. They were great about leaving us with multiple space heaters to get us through the weekend until we could meet the salesperson. The sales guy was great with us, took the time to tell us about the company, took a look at our house and made recommendations about what would be sufficient, what would be better, and what would be unnecessarily too much. The install crew was very nice and efficient, even came back a second time to move our thermostat to a better location. Our insurance is covering some of the cost for us and the office has been so accommodating to all the paperwork we’ve needed for that as well. Would definitely recommend to friends.”
– Amanda L.
“When our A/C unit quit on us a couple of months ago we called JL Anderson, since we had used them in the past. Joe came by, evaluated our A/C needs, including the current duct work and suggested a change to the existing duct work which would make the upstairs much more pleasant. The price for the new A/C unit and the additional duct work was very reasonable. On the day of the install, Joe stopped by along with the crew and went over the days work with us. The work was done impeccably and the place was left in very good condition after the job. Joe stopped by a few days later to ensure that everything was working fine. Our upstairs is so much more comfortable after Joe’s duct work suggestion!!!! All in all, we’re very pleased with the work by Joe and the team at JL Anderson.”
– Susan G.
“Three years in our home and the first good cold snap, and our nearly 20 year old furnace crapped out. We called JL Anderson Heating & Cooling. They came right away and confirmed the bad news. Just a bit later the same day, Salesman JOE, from Anderson, was at our home with all options and information that we needed to make our decision on the best products to replace our non functioning ones. Joe informed us of rebates available from our gas and electric companies. The decision was made very painless for us with Joe’s experienced help. Due to the high volume of their work load, it was going to be a few days before the crew could get back for our installation, so Joe stopped back by our home and dropped 2 space heaters for us to use while we waited for our install. Installation day arrived and the crew from Anderson arrived with our new hvac system. The 2 young men were very polite and courteous. They put down floor covering from the door, down the stairs to the basement, and across the newly carpeted floor to the furnace area. All tear out and install work was done quickly and efficiently. Not a mark on new carpet or newly painted walls. Thank You JL Anderson and Crew! Great Job!!”
– Karen E.
“We had Bo Crowe for our service today. I always watch what the service techs do. Bo did more than I have ever seen done to my unit. Cleaned it and used a blower and did a bang up job. When we have the air serviced next year I ONLY WANT BO CROWE to do my service. He is the best I have ever seen. Thanks Bo for your years of service and taking so much time to do the job right………..”
– George V.
“I had Anderson’s come when I was having a problem with my furnace. My furnace was very old and I knew I was going to continue having problems. The repairman suggested I call and talk to a sales person. I called Joe and he came and explained my options for a new furnace/AC. Several months passed as I had other things come up. When I called Joe and said I was ready he immediately put things in action. The installers were great and everything is working. I’m looking to having a warm house with no worries about having the furnace die at 20 degrees outside.”
– Jane T.
“My air conditioner quit working 4 days before I was to host my daughter’s baby shower in the middle of July when temperatures were in the mid 90s. I knew I was due for a new heating/air conditioning unit as the original equipment was installed in 1991 when the home was built. I contacted J.L. Anderson and Joe Kollman came out to give me the estimate on a new unit. Joe was very professional and explained my options very well. Although the new units couldn’t be installed for 2 weeks, Joe assured me that they would either get my air conditioner working or let me use a loaner until the new unit was installed. Their repairman came out and managed to get my air conditioner to work which is something a competitor was unable to do a few days prior. Fortunately, all were comfortable for the baby shower!
The installation took place exactly as Joe had said and the workers were also very professional and cleaned up any mess. I am ecstatic about my new system as it has totally eliminated dust bunnies and my home is so much cleaner! With the old system, I had dust bunnies after one week. I highly recommend Anderson’s!!”
– Elaine R.
“We are very happy with our new furnace and A/C. Joe came the day of the insall and told us exactly what to expect and how long it was going to take. The installation was done in one day! The installers worked hard during one the hottest days. All were very professional and very helpful and informative. They made sure we new how to operate everything. Joe did a follow up visit just to go through everything. It was a great experience!”
– Mike U.
They installed the central air while I was out of state for vacation. I returned and the job was finished, and working excellent! I would highly recommend they’re service! Joe was excellent to work with, and made sure I was satisfied with the product and the service. He even gave me time after I returned home to test the unit and make sure it was to my satisfaction before I paid! Anyone looking for quality work, and professionalism at an affordable price should definitely check JL Anderson out. I’m glad I did! Steve R.
-Steve Royse
I used JL Anderson Heating & Cooling (subcontracted through Lowe’s) to install a new Trane HVAC system in my 25 yr. old home. After presenting and explaining to me my options and choosing the system I wanted, Joe set up all the install details. Since the new unit would be about 2 weeks to arrive Joe even offered to charge/fix my old AC just so I could get by. The crew did an excellent job on the install. They were punctual, worked clean/safe and were friendly through the whole install. Once the new unit was running, Joe followed up to walk me through all the instructions, set up the wifi thermostat app on my phone, plus he did ALL the paperwork for warranty and rebates. All I had to do was sign things-a really nice extra! The new system is excellent!!! The house has never felt this comfortable in the summer. I’m already saving money on my cooling bills! I couldn’t be happier with the fantastic service JL Anderson Heating and Cooling provided. I highly recommend them!
-Dave Hocking
I still have nothing but praise for every person that I have ever dealt with at JL Anderson. From the individuals who come out for maintenance or repairs on my old system to Kirt taking the time to go through every part of my existing system, as well as what Anderson could offer us going forward. Also, it was nice to have Lisa taking care of everything else for us. She did all of our warranty registrations as well as any rebates we were eligible for. It has been almost 3 months and everything is still going great. The new outdoor unit, albeit large, is significantly quieter than our old unit and the variable speed blower is putting more air through our vents than anything our previous system could do. Very pleased with the unit and with Anderson’s staff.
-Stephen Rees
Our house recently reached the 20+ year mark and we came to the realization that we could no longer nurse our current furnace and A/C through another Indiana summer and winter. Our neighbors had used JL Anderson and had a positive experience with them so we asked JL to provide us a quote. Joe was very knowledgeable and answered all of our questions and was able to provide us recommendations on a system that would fit our needs without breaking our budget. The whole quote experience was not high pressure and a thorough evaluation of our home was performed. Joe also remained in contact in the time between accepting the quote and installing the equipment so that we were kept updated on the progress without being caught off guard at the last minute. The installation was estimated to take 2 days, and on the hottest two days of the summer thus far. However, the team that performed the install stated that we would have A/C by the end of the first day and they lived up to their promise. In fact, they more than lived up to their promise as the entire system was able to be installed and completed in one day! We could not be happier and are thrilled with the system. The only complaint that I had, and it is very petty, was that for the first few days, I was freezing in the house chalked it up to the new A/C being more powerful than the old one. However, Joe came and calibrated the system and now it is extremely comfortable. Will definitely use them again and highly recommend them to anyone needing HVAC work!
-Jennifer B.
Our house recently reached the 20+ year mark and we came to the realization that we could no longer nurse our current furnace and A/C through another Indiana summer and winter. Our neighbors had used JL Anderson and had a positive experience with them so we asked JL to provide us a quote. Joe was very knowledgeable and answered all of our questions and was able to provide us recommendations on a system that would fit our needs without breaking our budget. The whole quote experience was not high pressure and a thorough evaluation of our home was performed. Joe also remained in contact in the time between accepting the quote and installing the equipment so that we were kept updated on the progress without being caught off guard at the last minute. The installation was estimated to take 2 days, and on the hottest two days of the summer thus far. However, the team that performed the install stated that we would have A/C by the end of the first day and they lived up to their promise. In fact, they more than lived up to their promise as the entire system was able to be installed and completed in one day! We could not be happier and are thrilled with the system. The only complaint that I had, and it is very petty, was that for the first few days, I was freezing in the house chalked it up to the new A/C being more powerful than the old one. However, Joe came and calibrated the system and now it is extremely comfortable. Will definitely use them again and highly recommend them to anyone needing HVAC work!
-Jennifer Bohan
We recently had our 20+ year HVAC replaced with a new Trane system. Joe is an excellent representative of J.L. Anderson. He took time to study our current system and offered suggestions on how we could improve air flow in our 2-story home. We installed a new HVAC and upgraded some of our existing duct work around the unit. The improvement has been significant! We have finally achieved a balanced temperature throughout the house; no more hot and cold spots! Thank you Joe! The installation team of Kirt and Armondo were experts in assembling the new system and customizing it to fit the space. They are true craftsmen. Both during and after installation, the new system and its operation was explained in detail. It was apparent from start to finish that the goal at J.L. Anderson heating & cooling is a satisfied customer and a continuing relationship. We are happy we chose J.L. Anderson!
-Jean McLuckey
“We are enjoying our new HVAC system and our experience from the time of original consultation to the final walk through was a premium experience! Joe was great to work with and the installers were professional, and driven to get the install completed efficiently! We highly recommend the Anderson Team!!!”
– Steven W.
My Wife and I bought our house almost a year a ago knowing that we will need to replace our 25 year old HVAC system soon. We had six contractors come to our house and some quotes were low some were high(er) some could start right away and others had to be scheduled. It was very interesting and a learning experience to me that one contractor would have one idea and the other would have a different idea. After listening to all of them I began to hear a few items over and over again which I keyed in on. My Wife and I knowing that this may be our last house wanting a system that will be very comfortable in our five levels of living space basement, downstairs, main level, upstairs, and second floor. The original system had two air returns and I wanted it redirected in to one main so that I didn’t have to buy or maintain two air filter systems. We also wanted something extremely efficient to help save money in the long run. After visiting with all six contractors we decided to go with JL Anderson Heating and Cooling. We picked JL Anderson Heating and Cooling because not only are they highly recommended and experienced is because they are professional, on-time, polite, constant communication, above and beyond. Our consultant (not salesman) I say this because Joe Kollman advised and quoted us a lesser system that would have worked fine but I wanted something great Joe Kollman and JL Anderson Heating and Cooling delivered. Joe brought which I believe was their Senior installer on site to evaluate my house and the future system to be installed. Both were very professional as I asked even more questions about the zoning and if the existing duct work that was installed when the house was built in 1980 would be able to handle what was to come. Duct work was measured and flow study was completed even considering the direction of the Sun rise and Sun set for my zoning. It was estimated it would take three days to complete the install including removal of my old system. Each day they started between 8:30 AM and 9:00 AM after the second day I was wondering if they were going to make the deadline and on the third and final day they brought another tech. onsite making three total to complete the job. I must say that all three were very professional and polite their workmanship shows that they do care about what they do and I watched them complete a work of art. Detailing in the path of the wires they took, the plumbing and their routes, to the bends in the duct work. They even made the screen of my ComfortLink II XL1050 match my wall color! They were able to pull off the job in the time estimated and turning the system in to one air return like I requested. They were also able to free up an air return restriction that was done when the original system was put in. During the install Joe Kollman stopped by to make sure everything was going as it should and to see if we had any questions, comments, or concerns. Which there were no concerns just a lot of praise for the quality of work we were receiving. We scheduled our one week follow-up and Joe Kollman gave us a tour of the system and answered our questions we had we also got our smart devices on-line so we can keep an eye on the system when we are away. Did I mention this system learns, remembers, and predicts? Joe even brought over the paper work for energy rebates filled out that we just needed to sign that he would take care of! Our air condition XV20i is 55 db it is so quite you have to see the fan moving to know that it’s running it’s amazing!!! What is also amazing that going from one level to another and the temperature and humidity is all the same!!! We can even adjust the set points to either heat at a specific temperature or to cool at another (not at the same time for different zones) I still get a kick out of seeing and watching which zone is either closed, at 10% open or 60% open or wide open. Our furnace is also very quite with it’s variable speed. We wanted to see what would happen at wide open and we could hear and feel air movement throughout our home it was very impressive. Before we heard the old system running but we could never actually feel or hear air movement. JL Anderson Heating and Cooling – THANK YOU! We highly recommend you and have done so already! Please note that JL Anderson Heating and Cooling were not the cheapest nor were they the most expensive. I highly recommend doing your research and asking a lot of questions and taking notes and comparing those notes.
-Jacob Heriges
Everything went great. Joe met with me and we discussed options and needs. I had a few others quotes but Joe’s was the best and the payment options were superb. I decided on a 96% efficient furnace with a multiple speed motor and a 16 seer a/c unit. These were at least 2x better than what was installed with house 16 years ago. The installers showed up as scheduled and the install took 1.5 days as promised. Joe then returned and went over the new system and how to run it. He also filled out the required paperwork for the gas furnace rebate and filed it with the gas company. As part of the install a new vent was run. I noticed the vent as we were reviewing the system and said I would need to add a screen to deter birds from using as a nesting place (3′ outlet) and Joe said he would get something installed for me. Again great people and great communication.
-James Pence
“We’ve had an excellent experience getting a new, efficient furnace and AC. Joe is excellent; very punctual, organized, and a good communicator. Scott and Craig worked so hard! Everything was completed in record time and all cleaned up. All questions have been answered and the new thermostat is programmed. We are primed for having the upstairs in our “historic” house cooled properly this summer! JL Anderson is HIGHLY recommended!”
– Meredith R. & Richard F.
Excellent, the people Anderson’s hires are hard working professionals who are customer focused. With Anderson’s the customer is first and they will bend over to make sure your experience with them is excellent. Our new HVAC System installation went great and the federal rebates for gas and electric were handled by their staff (Thank you!). The technician’s are excellent and have attention to detail. After the installation was complete they came back out to make sure I was pleased with everything and when something came up that wasn’t, they made it right.
-Roger Cox
The installation was done professionally and promptly. Kirt was the primary salesman and installer and was extremely helpful in explaining the entire process and what options we had available to us. He made the decision to go with JL Anderson easy for us. I would highly recommend this company to anyone! A++++ service. Paul H- West Lafayette,IN
-Kimberly Heslin
This was the best contractor experience I’ve had in a long time! From sales to installation, the Anderson employees were all extremely knowledgeable, professional and efficient. Joe explained all of our options and pricing at the first meeting, and then came back after installation to help us program the thermostat, ensure that we were satisfied with the installation process, and answer any questions. Scott and Craig were punctual, completed the job in 1.5 days, and left the installation site very clean. The Anderson team surpassed all of my expectations, which rarely happens.
-Susan Ebert
Joe was great at helping walk me though each of the system components, and I never felt pressured into any equipment, as I did with another contractor. He offered to even provide temporary cooling between agreeing to move forward and the install date because they were booked for about 10 days. The guys were on time install day and kept their work clean, and worked around our dog. Joe recommended moving the A/C condenser from my back door, to the side of the house at no extra charge. This was something none of the previous contractors had mentioned, and made so much sense as the condenser was next to my patio and back door. We met a week later and he walked me though all the parts of the system, and what I need to do for future maintenance. For a young and inexperienced homeowner this was as painless as it could be, the work was done well, and their personalities made for an easy experience. Highly recommend.
-Kevin Sullivan
GREAT!! The installing techs were fantastic. They very respectful of us and worked diligently, without any supervision. They did a fantastic job. The company representative was very informative and and very active in getting us our discounts. The air-conditioner and furnace works way above our expectations. We did nor know it could be so nice in our house! They resolved the issues we had with the old furnace and air-conditioning unit. I would recommend them to any one!!!
-Kathryn Clemence
“We are so happy with our new AC. The workers were quiet, clean and polite. Joe was great. He told me that if we lost freon before they got the unit setup he would make sure my old unit made thru. This was especially important with two asthmatic in the family in the end of August.”
– Anne H.
“It all started with Joe. What a great spokesperson for JL Anderson. I already knew the Trane AC unit would be the right choice but wasn’t sure about the company to install and stand behind the unit. After several minutes with Joe I came to the conclusion that JL Anderson was the company. Thanks Joe. What can I say about the guys who did a great job at installation. Jared and Cody! Very professional at what you guys do, stay the course and your customers will always return. I would not hesitate in having you two return for future work. Jared and Cody thanks for a great install.”
– Mike L.
Joe was able to listen to the problems we have heating and cooling our house and recommend a system that is astoundingly more efficient than what was original to our 90’s home. They got the job done right before Christmas as promised and offered to bring loads of space heaters to keep us warm during install. Joe was our initial contact that sold us the system and on the first morning of install he came back to introduce me to the guys that would be working at the house. I had no idea the guys had to do some extra work to dig the sinking A/C base out of our landscaping, they had all the rocks back in place and it looked undisturbed. My husband is an electrician and he was happy when he got home and checked their electrical and pipe work. They even left my utility closet cleaner than they found it. After install they came back and reviewed the new thermostat to make sure we were getting along with it. The touchscreen was never very responsive for us so after a few weeks I requested a new one and they switched it out with no hassles, works great now! Since everything was installed in the winter, they came back at the beginning of the air conditioning season to make sure it was ready to run. They made the process of getting our rebates from the gas and electric companies super easy and kept following up with us to make sure it was done after one company had a delay. Finally we don’t have $400 Vectren bills in February, our furnace can actually keep the house at the temp we set, and my brother-in-law doesn’t feel like he’s roasting when he visits in the summer.
-Brittany Price
“Our office was having problems with our air conditioning unit. Ron was sent to help determine the actual problem and decide how to fix it. He was very knowledgeable and efficiently discovered our problem. He was a joy to have in the office while he was fixing the unit. He was very professional and we will use JL Anderson for our next heating and cooling needs because of him.”
– Tammy W.
From the very first meeting, to the last day of installation; we have been beyond impressed by the professionalism, courtesy and attentiveness, that was given to our situation. Our air conditioner finally quit after 30+ years (in the blazing heat of an Indiana July nonetheless), so we called Anderson about setting up a meeting ASAP; to discuss prices, products and timelines. Retro-Installation Foreman; Kirt; met us at our home and stayed for 3+ hours, discussing, in great detail, the different types of systems, payment plans, and dates of completion. He politely answered our endless stream of questions and carefully provided all of the details up front; with no red tape or hassle. We were immediately impressed by the lengths that Anderson goes to; in order to help make this a smooth process. Along with Kirt’s vast knowledge and friendly demeanor; the competitive quotes we were given, and the personal attention we were promised; made our decision easy. Anderson was the number one choice for us. Since we were fast approaching the 4th of July weekend; with a big party planned at our house; Kirt offered to bring an extra air conditioning unit from their shop, to our home, until our new system arrived. That was such a blessing! The Service Tech; Jared; who brought it out and installed it, was just as friendly, courteous and knowledgeable. He even wore shoe covers while walking thru our home; which is such a polite gesture of common courtesy, that very few companies think to do. Jared efficiently and easily got the borrowed unit up and running; and even offered to return for free, if anything were to happen over the duration of us using it. There were absolutely no problems with the borrowed unit; but given the high level of attention up to that point; I’m certain we would’ve been well taken care of, had there been. Over the following week or so, Kirt remained in contact with us via email to keep the process going smoothly and offer answers to any questions we might have had come up. The day before our installation, he emailed once again to confirm the process and their arrival time of 8:30 am. The next day; as stated; Kirt and (fellow Installer) Brent arrived on time and immediately got started working. They worked tirelessly in 90+ degree heat; never once breaking in professionalism. They kept their work area extremely neat and clean, making sure to be careful of everything in and around our home. When the work day ended at 5 pm, they both were quite thorough in explaining what they had accomplished thus far and what was to be expected for the next day. Upon their arrival the following morning at 8:30 am, they began work immediately with continued professionalism and courtesy, as they finished the installation. Shortly after completion at 2 pm, they began to walk me thru the whole system; patiently and articulately explaining how each part of the system operates and what we could expect from it. The thermostat was Wi-Fi enabled and they carefully walked me through that process every step of the way, making sure it was working properly inside our home and on my phone. Kirt and Brent also walked me through the process of a PM (Preventative Maintenance) Agreement; telling me what I could expect from that and when it would be needed. We decided to sign up for this service because they are so thorough and knowledgeable, we knew we could trust Anderson employees to ensure the proper working abilities of our equipment each season. (Side note: It makes sense to utilize this service; whether you have new equipment OR highly ‘seasoned’ ones!) Once this was all completed, Kirt took our Vectren account number to give to the office; since THEY would be filling out all of the necessary paperwork for our refunds and rebates. All we had to do was sign the papers and then wait for the check to be mailed directly to us! From start to finish, we never once doubted the ability of the company, its employees or their equipment. We were never ‘left in the dark’ about anything, nor did we ever feel pushed aside when asking countless questions. This was a HUGE investment for our family; and not something to be taken lightly. Which is why we are so thankful that every single person we interacted with from Anderson, appreciated that and made sure we felt comfortable and confident in our choices. BRAVO Anderson, you’ve got yet another customer for life, and we’re more than happy to offer a well-deserved, glowing review!
-Carmine Puetz
“The whole experience was great from start to finish. Joe is very professional at his job. The installation looks great and the equipment is working great. We are glad that we chose JL Anderson Heating and Cooling for our heating and cooling needs.”
– Stephen L.
“The technician cleaned and repaired my furnace and humidifier. Always a positive experience! Very friendly and knowledgable!”
– Theresa S.
Joe provided a great presentation and explanation of services, equipment along with financing available. As most quotes we received were similar in cost, his customer service put Anderson as the one we chose. Once we gave them the okay, the installation was promptly scheduled about a week or so out. Installation took place as scheduled and the installers did a great job completing and cleaning up in less than 2 days. Joe came back a few days after installation to make sure we were satisfied. Overall it was good experience.
-Darlene Mansfield
“We have had to call JL Anderson on a couple of occasions with an emergency and they were excellent in taking care of our needs. I recently submitted feedback and checked the wrong box. For anyone with Heating & Cooling needs & who wants trustworthy technicians, JL Anderson Heating & Cooling is the place to call!”
– Joe & Taunya I.
“Very friendly. Fixed my thermostat quickly. Reasonable pricing as well”
– Stephanie S.
“I will trust no other heating and cooling business. JL Anderson helped us solve a cooling problem that another company wanted us to simply put in a larger unit. The problem was the duct work. We put in a separate system and are comfortable.”
– Steve G.
“Always a good experience with pleasant technicians.”
– James F.
“We know how fortunate we are to have our Anderson tech helping us – always excellent service and good advice. Everyone there exemplifies the kind of care and concern and professionalism that should be the standard in the industry. We are thankful to be a client.”
– Harold G.
“We are still waiting for a part to come in, so they can come out & fix our unit. Have been down for a couple of weeks. (Usually would be using the heating unit with this cooler weather). Outside of that, they are great to work with + love our heating/air conditioning. This is the first time we have had a problem.”
– Helen & Malcom S.
“we appreciated Anderson’s great job of installing our new furnace and ac! As a matter of fact I have another job for them to do for us and I plan on calling tomorrow. all the people we dealt with were pleasant and efficient and prompt! Yes that is JL Anderson’s protocol!”
– Susan N.
“The service and installation of a new furnace was very good as well as the follow-up. I’m very happy with the new furnace.”
– Cheryl S.
“Very professional and friendly. Found and fixed a corrosion problem before it took out our air conditioning mid-summer.”
– Megan B.
“From the home visit to the estimate to the installation to the follow up service, the folks at JL Anderson Heating & Cooling were professional, polite, flexible and accommodating. JL Anderson Heating & Cooling is, without question, a customer focused business.”
– Greg D.
“The entire team at JL Anderson treated us very well with great pricing and attention to our needs – I would definitely recommend them.”
– Tony B.
“They were very prompt and professional with my service call. Fast and efficient! I would highly recommend them.”
– Bob V.
“They came on a Saturday and were very helpful. Fixed our problem and got our heat back on. They are very courteous and informative.”
– Allen & Vicki M.
“The technician was very helpful and professional. He worked efficiently; and I am very happy with the results.”
– Vicki N.
“Prompt. Helpful.”
– Norbert & Barb W.
“Great company! We have used their service many times, ranging from repair to full system replacement. A one service.”
– Walter C.
“Always great service. Friendly servicemen. Always answers all my questions completely.”
– Jim & Vicki N.
“reliable, dependable. trustworthy. good equipment. better people.”
– Carrie A.
“J. L. Anderson’s is a unique, old fashioned business – old fashioned only in the sense that they genuinely care about their customers and do quality work. They treat all their customers with dignity and respect, even to the point that you would think of them as family. Some say they are a bit pricey, but I would gladly pay them twice as much as they charge me because they are the best HVAC contractors in town, and I know I can trust them to do a job right the first time. They even send out a monthly news letter introducing new employees, sales events and smart tips to save energy. If only other businesses could be this good…”
– Jeff R.
“Fine service, as always. Quick diagnosis and fix.”
– Dave L.
“Always prompt and friendly. The job is done right the first time. Highly recommended.”
– Julie & Alan W.
“They make certain their work is correct and follow up if there are any issues. You can count on them. They work very hard to work with your schedule when making appointments. You feel they care.”
– John S.
“We have been with JL Anderson Heating and Cooling for many years. Our experiences have been that they give excellent service from the initial phone call to the home service visits.
We found that they gave us advice how to maintain our original system when it made sense to do so and to plan for replacements as those needs came about. We were given understandable information to make comparisions when we needed to replace the systems. We eventually replaced both the air cooling system and furnance. Both worked great as promised.”
– Cheryl W.
“JL Anderson Heating and Cooling are quite simply the best. When purchasing a new furnace we were not sure what type we needed and after reviewing our needs a recommendation was made by JL Anderson. We took this recommendation and our utility bills have been the lowest ever. After installing our furnace/air conditioning unit several years ago we have only had one small problem that was fixed quickly and correctly. Their technicians are very professional and knowledgeable.”
– Dan & Cathy S.
Everything went smoothly. No problems and they cleaned up afterwards. Joe Kollman was personable and competent.When I explained to him that an upstairs room was cold in the winter, he climbed up into the attic and discovered that one duct had collapsed. I appreciated the extra effort involved in this. Scott and Craig excelled at installation; Scott has over 20 years of experience at this.
-Robert Rosenbaum
Our 22-year-old furnace and air conditioner were in need of replacement.
J L Anderson installed a new Trane furnace and air conditioner last week. Joe K. excelled as a salesman in evaluating our needs. He climbed into our attic to examine the ductwork and discovered that one duct had collapsed and needed to be replaced; this was done at no additional charge. Scott and Craig installed the units efficiently and quickly. Scott has over 20 years of experience in installation. I would recommend that you give them a call if you are considering a new furnace or air conditioner.
-Robert Rosenbaum
I called Anderson when my furnace stopped running last winter, and couldn’t believe how quickly they arranged to come to my place! Got me up and running in no time, and service was great. I have used them twice since this past year, and have been very pleased each time they’ve been here, and their rates were very reasonable. Will definitely use them again when the need arises.
-Cathy N.
We called on Anderson to investigate an odd sound when the fan in the furnace started. They determined that the fan was failing and replaced it within the day. Anderson has been our HVAC service supplier for years, and are known to be fair, knowledgeable, and quick to respond. Highly recommended.
-David Leininger
There was no charge and they did a good job. They did a fantastic job. They follow-up on what they say they’re going to do. They’re a little more expensive but they do a very good job. They came out that day and found what the bad part was. They were wonderful. I would recommend them.
-Scott Lockwood
Our air conditioner went out. We called them as first-time customers. They came that day even though we had never used them before. Fixed in no time, cost was reasonable, service guy was friendly and professional. Since then, we’ve had them replace our water heater, and use them to perform seasonal maintenance on furnace and AC. Service is always prompt, charges are reasonable, absolutely zero problems or hassles. These guys are real pros. I can’t say enough good things about them.
-Cathy Z.
Tech (Ron) arrived later than originally planned, but had communicated this at the time. Precision tune-up of the heating system (i.e.. furnace). Ron took his time and treated the system as it it was his own. Very professional HVAC technician. He also took a look at a water elbow leading into the humidifier which didn’t appear to be passing water to the solenoid and blew it out saving the cost of what I thought would be a new solenoid. After completion, printed out and e-mailed my invoice/receipt. All in all, a great experience using a company new to me.
-Millan Jurich
I purchased a furnace service through Angie’s List for a rental house I own in the area.
JL Anderson Heating And Cooling contacted me in a very timely manner and was able to schedule the work within my tight time schedule.
Technician called and stated he was about 10 mins away, and arrived at the agreed upon time.
Technician was clean, friendly and professional. He was engaging and took the time to explain things and make recommendations.
I will be looking to have JL Anderson Heating And Cooling do more work for me in the future.
-Paulina Swank
JL Anderson recently installed a new gas furnace, AC unit, and thermostat for our home to replace an old and malfunctioning system. I was pleased with this company from start to end- beginning with the courteous secretary who was able to fit in an appointment for an estimate the same week that I made the call. Joe Kollman, the comfort specialist, arrived on time, was professional, friendly, and took the time to provide me with several options for our home. The installation crew arrived on time always and were very efficient.
I’ll add that I received several estimates from other HV/AC companies in the greater Lafayette area for this project and JL Anderson provided our family with the best deal in town, not to mention that they install the very reliable product line, Trane. JL Anderson has quickly become my ‘go-to’ company for HV/AC!
-A. R.
From the sale to the service, company personnel were in top form. One appreciates a sales person who gets the job done with just the right information at just the right time-with no pressure. (Homeowner was in sales for years) The installing technicians arrived on time; performed with excellence and efficiency; cleaned the work area at finish; and used shoe coverings when entering the living areas of the home. Then there are the little things: You can tell that the company fosters a culture of excellence because the finished installation looks "elegant"; meaning pipes meant to be vertical and horizontal are vertical and horizontal and corner at right angles. (Except the drain pipe, of course) To improve airflow inside the house, the technicians replaced several intake covers. Joe Kollman (sales) even informed us of the need for extra insulation in the ceiling above a bedroom.
It is said that the performance of a newly installed heating/AC system is very dependent on the professionalism of the installers. I would use this company again.
-Nathan Packer
I have used JL Anderson for 8 years now. There are few businesses in the HVAC business world that runs their company with as much integrity and high level of competency as JL Anderson Heating and Cooling. Their employees are all top notch, the quality of service exceeds expectations. One example was when I ordered 2 expensive HEPA filters off the internet, but ordered the wrong size. When technician came for our annual service appt., he offered to trade me his 2 larger filters for my wrong sized filters. He saved me the inconvenience of mailing the filters back to The online company. That was going above and beyond, and just one example of why I use this company and refer all my real estate clients their way.
-Jennifer O.
I can’t tell you how satisfied I am with the new gas furnace Anderson installed. They are completely trustworthy & helpful. Joe walked me through the entire process of getting gas to my residence with Vectren through reviewing the operation of the new unit. They have an experienced, friendly team. Selecting to convert to gas is one of the best decisions I’ve ever made!! And choosing Anderson’s completed that mission!
-Miriam J.
Replaced 18yr old furnace and A/C unit
New Equipment
-XV95 gas furnace
-Trane XL18i a/c unit
-Trane XL850 WiFi thermostat
-Honeywell 4′ whole house air filter
-Whole house humidifier
Additional Service
-flushed tank-less water heater
Joe Kollman came to the house and explained the various components and advantages for each that pertained to my situation. He went through the costs, options and Trane financing. I did not purchase the new system at this time. I never felt pressured to purchase or hurry my decision. After several emails I decided what I needed and set up a time that was convenient.
Joe arrived the morning of the installation and introduced Kirt and his apprentice Brent who did the demolition of the old furnace and installation of the new unit. Both were very professional and paid good attention to detail. Kirt was especially meticulous and answered all my questions. During the installation they found a major problem that was not visible until the system was removed. The old duct-work has rusted out under the down-flow furnace. It was filled with a least 6′ of dirt and rock from under the concrete. Normally they would have had the furnace running by the end of the day but the rock removal and fabrication of new duct work moved that to the next day. Since it was in the low 30’s that night, Kirt made sure that all the connections to gas fireplace were reconnected so I had a heat source. The next day they finished the furnace and the a/c. They did a really nice job of running my vent and air return through the roof. The a/c unit had to be slightly relocated due to it’s larger size. The electrical and piping look very good and the patch to the siding from the old a/c unit was nicely done. All the areas looked cleaner than when they started.
When Joe came back after the installation he went through any setup and did an explanation of the components of the new system. He would have explained the setup of the thermostat but I had already programmed it. At this point we went through the financing. We were able to pay for part of it with a credit card and the rest was financed through Wells Fargo on their 60 month no-interest promo. Joe had already registered the new unit with Trane and finalized all the information about the Vectren/Duke rebates. He also mailed these forms in. He provided the Trane registration information.
-David M.
We were very pleased with the service, the care taken, and the professional approach of Anderson’s Heating and Cooling. They were prompt and courteous. They gave our system a thorough evaluation, offered options and helpful advise, and gave us good pricing on a new system. The Anderson’s personnel were conscienteous as they worked in our home. They even came back for a visit a week later to check on the system and answer any questions that we had. I highly recommend them.
-Daryl S.
All of their representatives are very knowledgeable and well trained to perform their service. We asked them to install a split AC unit in our basement. They did a great job of installing the units to get the best results from the system. We really enjoy the benefits of our new AC system and will definitely call them for our heating or cooling project.
-Tom G.
Very easy to schedule service and technician Bo did a great job on the install. Space is limited in our laundry room where the HVAC is located so he had to reroute one of the air pvc pipes to make room for servicing the humidifier. Work was done and area is as clean as it was when he arrived. A+++
-Jason Lee
My air conditioner started to get louder and louder so I knew it was about to go out.So I called Anderson Heating and Cooling because of their great reputation and great reviews.I called about 10 am and by 12 pm. Joe from Anderson’s showed up at my home and listened to my air conditioner and told me my compressor was going out so he came in and sat down with me and went over my options for a new system.Joe did not try to sell me the most expensive air conditioner,he told me with only 3 months of hot weather the Trane air conditioner that would be sufficient for my home.Joe set it up for the next day and when I got home from work I had a new air conditioner and could not believe how quiet it was.I was very happy how professional Joe was and the quality of the installation by the service technicians.The whole process was easy and fast.Thank you Anderson H&C
-Samer S.
I had a 30 year old HVAC unit. It was not broken but not enough to cool and warm, so I decide to replace it and looked for a company, My next door neighbor recommended Anderson for the work with his great experiences with Anderson. I also searched Angie?s List, and they had the best review, so I requested a price estimate. Joe from Anderson arrived on time and he was very nice, considerate, and professional with us. He explained very kindly to all of my questions. He provided the best estimates for both quality and price, looking at all registers, returns, house structures and exterior and the old HVAC, and even looked in the attic, which none of the other companies I contacted did. Despite our small attic size, he looked around and even offered to repair the broken duct system in the attic. It was very impressive. On the installation date, Joe showed up on time with the install crews The two technicians were very nice and courteous, and very nice, clean and professional with their work, leaving little trace or hints of holes in the walls, etc. After a few days, Joe came back to explain what the crew had done, and made sure everything is ok, and helped me learn how to setting and use the new thermostats we got. He filled out all the rebate forms for me so I could get the rebate money from duke and vectran very easilly. I really appreciate for his kind helps. With their help our cooling works much better, cools much faster, and works with less noise. I am very satisfied with the unit and their services and I will call them for my attic duct work and future servies
-Chi-young Park
An Anderson technician arrived at our home on the same day I called to report that the A/C was not working. They offered to replace the leaking coil. I told the technician that replacement would mean that our unit would have had 3 coils total and that with all the problems we had in the past it was time to consider replacing the entire 11 year old H & AC unit. He offered to add coolant until we could arrange for installation as the forecast was for 90 degree weather. I sure appreciate that suggestion. There was no charge for the service call nor the coolant that was added since we had the system replaced. We met with Joe a couple of days latter who made recommendations. One suggestion Joe made was to relocate the A/C to the opposite side of the house where it would be in the shade and out of view. The new H & AC was installed. Joe made a visit to review the system with my husband and me. He assisted us in programing our computers and phones so that we can remotely check the current temperature of our home and adjust the thermostat from anywhere. We are now comfortable! We highly recommend Anderson and look forward to having them take care of our future needs.
-Micael Leckrone
Great day….the workers arrived on time. They had the correct parts as per the bid provided by Anderson. They were courteous and personable. Drop cloths were used to cover carpeted areas and care was taken to keep dust to a minimum. The unit was running when I returned home from work on this day. Ahhh what a wonderful feeling…we were all set tor that hot spell that arrived with September.
-Charles Dobson
We had a major problem with our fire pit. Gas was leaking. Called Anderson Heating and Cooling, and I was able to set an appointment that day. What a relief!! Ron came out. He gave me several options. Very knowledgable. He fixed our problem. GREAT service. I would strongly recommend Anderson to anyone who had an issue with heating and cooling.
-S C.
I would strongly recommend Anderson. They did a masterly professional job. The installation was perfect and the clean up also. They did a follow up check to make sure that I was satisfied. Will definitely be a repeat customer. I dealt with Joe for this transaction and was treated honestly and professionally.
-Dan A.
My wife and I are remodeling our home in Brookston Indiana prior to moving back from Kentucky. We needed a new HVAC unit and contacted Anderson Heating and Cooling to get a quote on a trane unit. Joe Kollman met me at the house and provided a quote for two separate units that he felt would work in our home. He also explained the pros and cons of both units. Joe also provided assistance in getting approval for special financing that was available for the unit we selected. It took about two weeks to get the equipment and have it installed. Because the existing air conditioning unit was not working, Joe offered to install a loaner unit to help cool the house so that we would be more comfortable while completing other remodeling tasks. I have never had such a wonderful experience with any other service company in my life time. Anderson has a devoted customer for all of our future HVAC service requirements. We would recommend Anderson Heating and Cooling and Jle Kollman to any one that needs HVAC equipment or service
-Richard and Jody R.
There was a deal that I used on Angies List. It was pretty straightforward, buy the deal and then schedule an appointment. The tonly ch arrived and he diagnosed the problem pretty quickly. I was satisfied with his repair. I don’t think there was anything else that needed fixing.
-Mary Faderan
The service was outstanding, the products (furnace and AC unit) are of very high quality and the potential savings through rebates ($950) was a big selling point for us. We’re also told that our electric and gas bills will be cut nearly in half ($$$). The upfront cost is a bit intimidating, but I’ve done the math and we will make all of that money back (and then start making money) in 6 1/2 years.
I have met 6 or 7 employees of Anderson and all of them were outstanding representatives of their company. I would highly recommend Anderson, as they will do it right and they will do it with YOU (the customer) in mind. I haven’t used any other heating and cooling companies, but I’m confident that Anderson is right at the top.
-Mike O.
Two techs came on the 3rd as well as Joe to review work order. Gave 3 day time frame for the work to be completed. New cold air returns were needed to the unit. Those were run thru the hot attic as well as duct work replaced in our crawlspace. All went well with cool air in the house in 2 and half days not the 3 predicated. We have been very please with all the work and diligent techs. We know all rooms in our home will be evenly heated/cooled all year round. Thank You!
-Judith Hawkins
I had a wonderful experience. I was able to schedule the appointment through the angie’s list tool. They were back with me in moments with a time window that fit my schedule. They came and looked at the problem. The guy was a clean cut and VERY professional young man. He added coolant and said if there was a leak, it wouldn’t last. A week later we wound up calling them back (it didn’t last). They set an appointment, were very professional. Gave me several options. We had to be gone when it needed to be installed, and came back to everything being perfect. They noticed the initial billing was wrong and corrected it right away. I was very pleased.
-Scott Downey
I moved to Lafayette, 5 years ago and settled into an older tri-level home which was basically solid but needed improvements and repairs. Being new to the community included trial and error in choosing contractors to get things done. The old natural gas furnace had limped through last winter with several maintenance calls and the The A/C system had also seen better days and needed to be replaced. After consulting Angie’s List and other reviews on the efficiency of local heating and A/C contractors, and the pros and cons of several brand name units, I talked with and got estimates from two contractors who left me with more questions than answers. Like most people, I was looking for an efficient product, dependable service and a fair price…not vague, I’ll have to check on that? as a reply to basic questions, or a sales pitch for unnecessary add-ons which inflated the total cost beyond my conservative budget. The third appointment was with J.L. Anderson Heating and Cooling…the one that I had first by-passed because they were the largest, best rated, and I wrongly assumed that they would be the most pushy and costly. The receptionist was very friendly, helpful and arranged the appointment for my convenience. Two days later, Joe Kollman, Anderson’s Comfort Consultant appeared at my door, right on time as scheduled. After introducing himself, Joe looked at the furnace and I told him that the Air conditioning was operating well, so far, but was probably as old as the furnace and I wanted to have both units of the same compatible brand – which, in this case is Trane. Joe did something the others had not done – he checked out the A/C, measured and studied the area surrounding it, which included an unfinished pattern of pavers almost the size of the patio on the opposite side of downstairs entry steps. It was my daughter’s project, almost finished, but the very crooked concrete slab under the A/C prevented her from laying pavers around the slab to frame it. Joe said, We can fix that. They would place a large base pad under the new larger unit which would cover the unsightly old slab. He gave me the dimensions for my daughter to work around. If she had time prior to installation to place the last pavers accordingly, the pad would rest on them. If she was unable to find the time, his crew would take care of it. On her first day off, she readied the spot. Joe was an experienced problem solver!
He showed me brochures of Trane units and suggested the appropriate choice for the size and layout of my home. There was no pressure or sales pitch on accessories I wouldn’t need. The few questions I might have had were answered as he explained exactly what his crew do, when they would arrive, how long it would take without unforeseen complications, which he didn’t anticipate, and what it would cost, to the penny. Due to the rainy, muggy weather, Joe said that they would install the air conditioner first so the house would remain comfortable, then remove everything regarding the old furnace, replacing all pipes and parts. Installation of the new natural gas furnace and A/C unit would be completed the following day. In addition, Anderson would take care of all the paperwork, including registering the units for warranties, and would submit the request for my Vectren Energy rebates. I expected him to ask me for at least a portion of the payment in advance, as the others had done and asked what was required. Joe said that AFTER all the work was completed to MY satisfaction and I lived with the new units for several days we could take care of that – but ONLY after everything was checked, approved and any adjustments that might need to be made were completed – then and only then, I could pay him when he brought the prepared paperwork for me to sign for warranties and rebates. On the morning of June 28th, Joe came with his crew, introduced me to Scott and Craig and left. They got started immediately, with Craig dismantling the old furnace and its parts while Scott removed the A/C. Scott measured, leveled and placed the matching base pad and new 3 ton air conditioner meticulously even on the pavers – it looked perfectly framed.They were so quiet. When I looked in a few times, I was impressed with their progress and efficiency. Every scrap was removed neatly. The house had come with a large water softener which didn’t work. I asked if they would mind disconnecting it, which Craig did. They did me the huge favor or carting it away with the old furnace, so I wouldn’t have to find someone to do that chore. Service above and beyond the call of duty! Scott installed the lovely new Trane wi-fi enabled thermostat, and gave me a basic course in programming it. The job was completed by noon of the following day, and the utility room looks 100% better with the new, smaller but 97% efficient, uncluttered Trane heating system. Joe returned to check everything out, and, true to his word, gave me over a week to live with the units before returning to make sure that I was happy with everything, settle the bill and have me sign the prepared paper work for them to submit. He had been swamped with appointments all week, but was unhappy that the thermostat refused to give me access to the weather report app. He worked on phone and computer for at least an hour to remedy the problem, then had to rush to another appointment, but came back an hour later to continue to search for the solution. I believe that the application for the thermostat may not be entirely compatible with my Mac formatted computer – but Joe is determined to have the weather app working and would have worked with it until that small part of the whole was in perfect working order. I thought it was only fair that it could wait until they were less busy. For the first time in 5 years, my air conditioning is being evenly distributed throughout all 3 levels, and I know that even the lower level will be toasty warm this winter! I want to add that with all of the extra time and help that my job was given, the cost was exactly the amount that I was initially quoted. There were no extra charges added. After my experience with J.L. Anderson Heating and Cooling, I feel confident that I have the best in efficient heating and cooling throughout Indiana’s often chaotic seasons, and should there be a problem or need, I can depend on the the Anderson folks to be there for me to fix it. The dedication and pride this company has in their work and service to their customers far exceeded my highest expectations. I highly recommend them without hesitation or reservation. Thanks to all!!
-Deanna Marie Pozesny
Anderson Heating & Cooling replaced our entire heating and cooling system. From the very beginning , every aspect of their service was wonderful! They were quick and reasonably priced. Each staff member we met was extremely helpful. My husband and I were impressed with their honesty, timeliness, quality and friendliness from start to end. I highly recommend them for any and all your heating and cooling needs.
-Stephanie S.
I am an Assistant Pastor at Charity Baptist Church in Lafayette and we had to have some work done on our multiple units throughout the church. Just so you know, our building is REALLY old and the wiring and such is horrible. The service tech (Jared) who services all of our units did a great job of identifying and explaining the ones we were having problems with, and then giving us a cost efficient solution to fixing those problems. We honestly are incredibly happy with the service that he provided, and will definitely be using Anderson in the future for our HVAC needs. If you’re a business who needs someone you can trust to do your HVAC work then call Anderson’s, and my personal recommendation would be to ask for Jared to be the service tech to visit you because through our experience we learned we could trust him to be honest and open about the problems and the cost of fixing the problems. Okay I got on here to just write a short sentence and ended up writing a book, so I’m done.
-AJ R.
Anderson H&C provided great service. We worked through Lowes to purchase and arrange the entire thing, and it was painless and simple. The pricing structure was comparable to a number of other estimates I had received over the past year, but going through Lowes allowed me to get a small discount (military). Joe from the company came out and provided great information to us and helped walk us through the multiple selections for the furnace and the AC unit. Joe was great also by providing us all the documents for receiving rebates…it was all bundled and organized and highlighted. We just signed and submitted. The team also walked us through the thermostat controls. When we had a question, Joe came right out. Highly recommend them.
-Dion B.
The servicemen over at Anderson’s really know what they are doing. True professionals. They arrive quickly after a call and get things up and running in no time. Jared, one of their top-notch techs really showed respect for our home when he wore shoe covers from the second he walked in and cleaned up after himself before he exited. I’m sure all of the other guys show that same care. Highly recommend this group!
-Cory D.
Great service! Install guys were very friendly and were great with our dog. Quick service, everything went well. The thermostat went out the first Sat morning (defective part), and they were out within an hour to replace it! Every employee we dealt with was awesome, and we will be recommending them to anyone who needs heating and air conditioning work. Thanks again guys!
-Kevin G.
We’d never used them before, but they worked us in, even though they had 60 calls that day, they accommodated the time that was best for us, arrived within the time stated, took only about an hour and we had air! Brian was the tech who came. I asked him if we needed to do a spring check-up on it and he said he pretty much already did that while he was working on it. I’m pretty sure the spring check alone is about $117, so he gave us a really good deal, and the service was fantastic. We will definitely be using them in the future for our fall furnace check and spring AC check. Extremely satisfied customer. Highly recommend.
-Rick Zdarsky
My wife and I recently purchased our first home and one of the main downfalls to the new property was a need for a furnace and AC replacement. We were well aware of the expense expected from such an endeavor but ultimately loved the house and I started scouring through Angie’s List looking for installers in the area. If you are reading this then you are already well aware that JL Anderson is the stand out among the installers listed here and I’m happy to share that they absolutely live up to that reputation.
My first scheduled appointment was with Joe Kollman for the initial bid. He arrived right on time and was very professional throughout the entire process. He walked me through various dos and don’ts regarding my old system and made sure we were both on the same page at all times. Our schedule was pretty chaotic with not having moved in yet and Joe assured me that whenever and whatever our decision entailed they would be on board with it. We discussed the all important money aspect and he already had pricing available for me on the spot as well as various financing options available. Pricing was guaranteed and in writing before he left out the front door. All in all about an hour visit and he made quite the impression as it was a no brainer for my wife and I to proceed forward. I sent an email out the next day confirming which package I was interested in along with my schedule. Joe was back in touch promptly with an install appointment for three days later! The install went off without a hitch. Joe showed up on time with the install crew which was impressive in itself given the fog that morning. He introduced us, gave me a timeline for the work (1 1/2 days) and made sure everyone was on the same page regarding coming and going from the property. I provided them with a garage door opener, offered them refreshments if they needed and then left for the day. I returned the next morning to find them already there working and the new system virtually finished with only clean up mostly left. By the time we arrived back after lunch they were gone and the work area looked better than it did before they got there. They even programmed and tidied up my water softener which wasn’t even on their list of things to do, impressive! Very clean, custom install and this coming from someone in a similar line of work but on an industrial scale. I honestly could not have done a better job myself, perhaps even as well. Today was my last visit with Joe. He made sure we were ok with all of the work, walked through all of the system features and brought over all of the corresponding information. Rebate and warranty information was already pre-printed and ready to go and only after all of this had been squared away was payment discussed. To Joe, the install team and everyone else involved at JL Anderson, be proud of what you do! First class organization from start to finish and I honestly have no doubt I made the right choice. If you’re out there reading this and perhaps sitting on the fence facing a big decision like this, fret no more and rest assured you’re in good hands with JL Anderson!
-Brian Silva
It turned out fine. I’m having a follow-up with them for some work that needs to be done. It’s for a separate call. Everything was just fine with the appointment that I had. He was very courteous. He answered all my questions. He volunteered to please call if I wanted to have a follow-up. I didn’t dislike anything. They were punctual. The price was very reasonable.
-Judith Hawkins
Joe was fantastic. He came by for a consultation providing all the necessary information including various options and pricing. The installation crew came by and completed all the work to Joe’s description. Even when I had concerns during the 4-day process, I was able to contact the installation crew after-hours to discuss these concerns till I was at ease with the situation. The rework done on the ducting helped clean up my utility room as well as increase functionality of the furnace. When the new heater was installed and the ducting was run downstairs there was a dramatic difference in temperature. The new unit is very quiet and we are extremely satified with our selection of units. Joe followed up to ensure the quality of work was to my needs as well as filled out my rebate information so I did not miss out on any savings. Their customer service is impeccable and I will definitely be contacting them again when my units need servicing.
-Jim Sperlak
We have used Anderson HC exclusively and for more than one residence, since moving to the area in 2001. Our experience from routine maintenance to equipment repairs has always been exceptional. We had no reason to look any where else for this project. We became aware of a rebate and 48 mo same as cash offer from a direct mailer. Anderson HC, particularly Comfort Spc JK, was very responsive to our first enquiry. Home visits to assess project and make measurements were on time and efficient. JK continued with exceptional service in responses to email and scheduling of install. Anderson HC crew assigned to the job were prompt, clean, and very professional. We also appreciated the follow up after project was completed to walk through the new controls and ensure everything was in order. Overall great experience.
-David Engers
Jared was amazing. He arranged for the parts to be over night shipped UPS so that he could fix our furnace ASAP. He did this on a Saturday. We were 100% pleased with his service. Another service provider had told us it would be sometime next week before they could get the parts to fix our furnace. It was 12 below zero. Jared went the extra mile to help us. I will always call Anderson when I need service in the future! Thanks Jared!!!!!
-Michael Leckrone
They provided the second opinion and came in with a lower bid for repairs than the first company did. We scheduled the repairs to be done 1/10/2014 but as for the assessment they technicians were on time friendly and professional. The first company also had a longer wait time due to ordering parts. This company is having them over night shipped at an additional cost to us but its worth it due to the low temperatures. We really appreciate the expedited service as we need our heating unit back in working order asap. We also appreciate their Saturday service appointment.
-Michael Leckrone
Amazing experience from start to finish! Joe Kollman is an upstanding professional. He entered into a less that desirable situation and was able to pick it up and run with it! Communication was excellent and the completed installation is impeccable. We can’t thank him enough for the timely installation of our HVAC system!
-Bobbie Randle
I was not familiar with JL Anderson until reading all the positive reviews on Angie’s List, so we decided to give them a try. Joe Kollman arrived right on time for our appointment and was very knowledgeable and patient answering my multitude of questions and subsequent e-mails before we finally made a decision. We were originally going to replace just our 20 year-old air conditioner but decided to have them replace the furnace as well so we could have two stage heat and a variable speed blower. Our furnace was also 9 years old and noisy. We have a zoned system with two thermostats, and Joe completely understood what was needed to recommend the best option. The installers, Kirt and Cody, were extremely courteous and showed up on time. The HVAC installation took the better part of two days as expected, and they got enough done the first day such that the house was warm when we got home from work and through the night. They were very respectful of our house and left our basement cleaner than when they arrived! Their installation was the very best I’ve seen. Ironically, the night we were to review work with Joe, we discovered that our water heater had started to leak. Joe was able to rearrange appointments the next day to have Kirt and Cody back out to do the water heater replacement. Joe checked available options and reviewed those with me starting early the following morning. He made a special trip to our house to make sure the new water heater would fit and and was back out with the new unit in his truck staying to help his guys carry it to the basement (since we upgraded to a 75 gallon model due to teenagers in the house). In less than 24 hours, we had a new water heater and hot water. The entire system is amazingly quiet compared to our old equipment. I can’t say enough about Joe, Kirt, and Cody and would highly recommend JL Anderson.
-Mark Thoennes
Joe Kollman was extremely helpful and easy to work with. All staff were professional but Joe added that extra touch by visiting with us to resolve a concern with our current unit, help us understand his product and the benefits of new installation without any pressure to perform the work now since our current unit was working. He followed up with a call to address any questions prior to and following installation, arrived with the installation crew the first day of installation and then made a return visit 2 weeks after installation to go over the equipment and address any other concerns/questions. Joe’s main focus sincerely appeared on not selling us a new unit but helping us see where we could spend our money more wisely in heating/cooling efficiency and then giving us options.
-Julia Demerly
The installation went well. The installers were punctual, friendly, patient with the few questions that I had, and neat. They left the area as clean as it was when they arrived. My one post-installation concern is being addressed. An Anderson rep visited a few days after installation to walk me through the equipment and answer questions. I would have no hesitation calling Anderson Heating and Cooling again.
-Charles Sage
Ron arrived a bit after the window provided by the company but called within that window to say he was on his way. Very personable and professional. He ran through the usual preventative maintenance and tightened the cover on the furnace for us, as it rattles from time to time. We discussed the rattle (coming from the blower wheel/motor) and he offered to send us a quote for the wheel and motor so that we know what we’re in for when the motor eventually goes out. We signed up for the service plan which will (effectively) cover a discounted spring A/C unit preventative maintenance, along with reduced rates for parts should we need service in the interim.
-Megan L Boing
After doing a immense amount of research trying to figure out which HVAC company to install our new HVAC system we picked J.L. Anderson Heating Cooling and couldn’t be more happier with the end result. They are simply the best at what they do and it shows. After our 9 year old Bryant air conditioner started to blow hot air 2 weeks ago I knew it was time to replace it. We’ve been having problems with our Bryant a/c and furnace for the last 3 years and I didn’t want to invest more money into it. We decided it was time to install a new system. I began to research and call local plus surrounding HVAC companies for general questions and quotes on getting a new system installed. After I spoke with a few places including J.L Anderson Heating Cooling I went back to look at reviews and see which company was the best for us. I knew right away that J.L Anderson Heating Cooling was going to be the one for us. I called them back the next day and scheduled an appointment for a on site quote. Joe came out the following day and gave us a quote on multiple systems suited for our home and our needs. He was very knowledgable, professional, and honest with what was best for our home and gave us recommendations on which system he would suggest. After we talked it over we went with the Trane XV95 furnace & the XR16 AC system. Joe asked us if we were interested in a portable AC unit while our new system was going to be installed and with the weather in the upper 80’s we couldn’t pass the offer. The next day Joe came out with two portable AC units and set them up to use for the whole weekend till they were available to install our new system on Tuesday. Tuesday morning came along and Joe came by with Scott Colin who were going to install our new system. They started to work right away and installed the AC system on the first day. The next day they came and finished up with the furnace. The installation looks awesome and the overall process couldn’t have been any smoother. Joe came by the day after the installation was complete to make sure we were satisfied and to check the installation. He also went over the new thermostat, warranties, and rebate which was all filled out. I’d like to state again, we couldn’t be anymore satisfied and happy with J.L Anderson Heating Cooling. We made the best choice going with them and like another reviewer on here said, they got a customer for life! My advice to anyone reading this is to do your research to see which company is best for you. I would without hesitation recommend Anderson Heating & Cooling to friends, family, neighbors, and everyone reading this review. You will not be disappointed.
-Maria Erazo
Jim and company were nothing but professional and friendly. Jim came out to the house to discuss the quote, checked out all of our existing equipment and discussed all of our options with us. He spent plenty of time with us and really explained their process and their product. He left us with a folder with some literature about Trane units and said he would get back to us by Tuesday of the following week.
On Tuesday Jim asked if he could sit down with us and go over the quotes. He and his regular sales guy Joe came out to our house again and sat down with us, explained our options and went over 2 quotes for us. They also offered to fix a few other issues we had in our utility room (some old copper gas lines) free of charge while they were working on the furnace.
We scheduled the install for the following Thursday and Friday. They arrived right on time and got right to work. They had the old furnace out, the old AC unit removed and the new furnace partially installed and the complete AC unit installed before they left that day. The following day they came back and completed the install. Our Utility room looks better now than when they arrived. The following week Joe came back out to the house to do a follow-up and go over the furnace with us. They took the liberty of sending in our warranty cards, our electric and gas rebates and everything for us. So far, we are very pleased with our new unit and very pleased with Anderson!
-Kip Granson
From first contact to install and follow-up, everything went very smoothly and professionally. Joe (sales contact) was very attentive to all concerns and issues with an unusual heating/cooling setup. From the first visit to the install to the follow-up, everyone showed up on time and completed the job in less time than predicted, even though we have a complicated setup with the air handler in the attic and no easy access. After the install, I had some concerns about how the new thermostat would work with our 50-year-old boiler. JL Anderson sent out a tech to ascertain that the setup was exactly right and go over the details with me. While I know that JL Anderson was not the cheapest place in town, getting the best equipment and the best installation is important. Who wants to deal with A/C issues every few years? Based on the professionalism shown on this job, I am confident that the extra money to hire these folks will pay off in the years to come.
-Stephen Ohlhaut
Anderson Heating and Cooling came to my rescue. My gas furnace would not work, and after hours of trying to light the pilot, I decided to call someone in. The next day it was even colder outside, and the heat was completely off inside! I decided to call for help. Ronnie, my service tech, was knowledgeable, personable, and thorough. He showed and explained to me why I couldn’t get it lit, and stay light. He offered me the solution, and did not pressure me or do it without my confirmation. After he told me the price, I told him to proceed. He had my heat going in about 45min. It was easy to use Anderson Heating and Cooling, as well as not too heavy on the checkbook. Thanks Anderson Heating and Cooling.
-Jeffrey Olson
Contacted Anderson to see if they could help with resolving a significant leak failure in the Mitsubishi Mr. Slim outside condenser unit that another local company, Bowsher Heating and Cooling, had installed in 2012 in my barn. After the Mitsubishi Representative reviewed the installation by Bowsher, they determined the significant leaks were caused by improper installation and not per manufacturer’s requirements and Mechanical code. I gave Bowsher the opportunity to help resolve the problem, but they chose to be totally unprofessional in not correcting their error.
Joe from Anderson, quickly came to see the unit to understand the problem. He was very professional and knowledgeable of the Mitsubishi system. He quickly presented me with several cost options for repair. While pursuing to get repair parts, JD from Anderson was persistent in gathering critical information concerning my unit which ultimately led me to decide to replace the entire outside unit. During this process I had received 2 different quotes from Anderson for replacing the outside unit. When I asked about the different quote costs, Anderson readily said they would honor the lower quote. That is one honest company as all they would have had to do was explain why the later quote was higher and I would have paid it, but they didn’t. What a breath of fresh air to work with an honest and high integrity company as Anderson. The very next day after deciding to replace the complete outside unit, Cody and Kirt from Anderson came with the new unit and installed it and had it operating in a couple hours! They were both very professional and took the time to show me how the unit was installed so I wouldn’t experience again the significant leak failures.
I have been in engineering and project management for over 30 years and found all the Anderson personnel to be very professional and extremely knowledgeable for the systems they are installing. As a result of Anderson’s honesty, professional customer service and being extremely knowledgeable of the systems they install and repair, I have decided to use them to completely replace my old home furnace/AC/humidifier system. I believe in doing repeat business with reputable and honest companies like Anderson has demonstrated to be.
-Robert Fallon
AC was not producing cold air, diagnosed the problem, charge for refrigerant was significantly cheaper than last provider. Also offered to return in a month to check for leaks, something my last provider did not offer. Will definitely be using their services in the future. Thanks also to Angie’s and JL Anderson for providing the 10% coupon.
-Constance Bilyeu
We originally contacted them for a quote on approximate cost to upgrade to a high efficiency air conditioning system to replace the one that was installed when we built our home in 1994. Their field representative was very professional and knowledgeable about the product and what it would take to install. We received a detailed quote before he left our home. We did obtain two other quotes from local businesses but they were all higher priced and their representatives were not as accommodating and helpful as the one from Anderson. We scheduled the installation for the following week and they were here shortly after 8:00 took out the old unit and installed the new one. They cleaned up everything inside and out and were finished by 2:00 that same day. They even came back three days later to make sure the unit was working correctly and make sure we were satisfied. I wish all companies were as customer service oriented as this one. It was a pleasure doing business with them and they now have a customer for life.
-Sandra Patchett
Joe of JL Anderson provided us with various options to replace our Heat Pump/ Air Handler with a Trane system. Joe was very thorough and provided suggestions for relocating the heat pump to another area by the house and running the lines more efficiently. We had many questions throughout the process and Joe was very patient and knowledgeable. He provided us answers in person, over the phone and via text or email. This made us very comfortable in our decision. The installation was scheduled to take 2 days and it was completed well within that time frame. Scott and Colin and others did a fabulous job of taking out the old system, rerun lines and install the new system. They even accommodated a last minute change. After installation, Joe returned to ensure everything was installed appropriately and reviewed in detail, the settings and options on the thermostat. We are very pleased with the Trane system. It’s very efficient and quieter that the other brand that we had.
-Mike Szczepanski
All of my expectations were surpassed! Very punctual, patient, and professional. My furnace broke at the end of February, and they replaced the fan the next day. I didn’t have to pay for that labor or part, because I was planning on buying my two units from them. The installation was very quiet. I would highly recommend them!!!
-Megan Herring
We have know for a couple of years we needed new equipment and this spring we decided to get quotes. Anderson’s provided us with equipment that is of exceptional quality so we went with them. They filled out all the rebate forms and Joe stopped by to help with the fancy new thermostat. The installers were curious and cleaned up after themselves. They did run a little late once, but we got a call telling us what was going on. I would never hesitate to recommend them to anyone who needs this type of work done.
-Judy Majors
The company responded very quickly when I had my furnace stopped working. They repaired the old furnace and in the process discovered that the furnace had irreparable damage due to old age. There representative gave me a prompt estimate on a new system which I accepted. The installation was scheduled and performed within a couple of days. The crew which did the install were very friendly and explained the process to my satisfaction. The crew did a very professional job installing the new system and cleaned up well when they were done. The company representative did a follow up after a couple of days of system operation to confirm that the system was operating to my satisfaction. He also walked through important operating procedures and key maintenance points. My overall experience with the company was very positive and I would highly recommend them for any HVAC work.
-Bert Gramelspacher
A day before we went on our cruise, we found out our furnace had quit working. After getting back we started looking and dreaded trying to find a company to install these two units. We had never heard of JL Anderson Heating and Cooling, but after our first in home estimate we loved the company. Everyone we talked to at JL Anderson is so willing to help you and make everything so easy. They worked with our crazy work schedule and had us up and going in two days! After both units were installed they took the time to explain and show step by step on how to run and set up everything. If anything ever happens, or we just have questions, we will not hesitate to contact JL Anderson! Keep the great work up guys! Great to know there are still people out there who care!
-Tyson Jones
The installation occurred over the course of two days. The furnace was one day and the a/c took about half of the second day. Staff were professional, polite, and focused. They cleaned up the work area afterwards and ensured that I knew how to use the system before leaving. I’m very satisfied with the result!
-Lisa Rile
The technicians arrived on time. They were courteous, knowledgeable, and worked efficiently. they put down drop cloths in each area they worked in to keep my home clean. Since it was still quite cold when they removed the furnace they furnished room heaters to keep the home warm. They complete everything I asked them to in the time frame they originally gave me. Joe came back two weeks later to check the install, make sure I knew how everything worked and made sure I was satisfied with the work that they did.
-Bonnie Fox
After getting a quote from joe kohlman we were very impressed by his knowledge of his product as well as the current furnace that we were replacing. The install was done to a very high standard and I feel that this system will provide many years of dependable service. Although this was a large investment in our home I think trane and andersons was the right choice they know what they are doing and that means alot to me.
-Marvin Scott
Went well. Technician was a little late but called ahead to let me know. It wasn’t a problem. Technician was pleasent and knowledgable. Signed a service contract at this time. He also recommended repairs that should be made. Estimate on those repairs came very fast. Was satisfied and will be having them out to complete the repairs
-Eric Nawa
We woke up one Sunday morning in the middle of a huge snowstorm to find our furnace had quit working. The original company we had asked to come out and repair it said it was a safety hazard and they would advise a replacement, however they said it could take them at least two days to get the equipment we needed. We then called Anderson’s and regardless of the weather, Joe came out and first double checked to make sure our furnace really couldn’t be fixed. Then he advised us of our options and after we made a decision, he went back to the shop then returned to our house again to deliver a few space heaters that he offered to let us borrow that night since the high temperature would be below zero and we were worried our pipes would freeze. He agreed to have the new furnace installed the next day. The workmen who installed our new unit took time to keep the area clean and looking nice. We had heat again within 24 hours! Joe showed us how to work the new thermostat to get us by until our final meeting time which was to be after complete installation, as we had also decided on replacing the air conditioner. Due to the weather, the ac could not be installed until a couple months later-and Anderson’s still had not yet charged us for their services. Again, the workers kept everything looking nice and neat upon installation of the new and removal of the old unit. After all the equipment was installed, Joe came out again to show us how to maintain our new system and answer any questions. He also showed us step by step all of the functions of our programmable thermostat. Only after all of this did he charge us for the units and while we were signing the paperwork, he was already giving us everything we needed to apply for rebates from our gas service provider and to submit to our financial advisor next year come tax time. He even offered us a free air conditioner cover! The quality of work and customer service provided by this company was outstanding. If anyone was running behind schedule, they always made a point to call us right away and let us know where they were and how late they may be. I am confident that if we need anything later on down the road, Anderson’s will be available to help us at any time, which will have us referring to them for years to come!
-Melinda Cotton
Anderson Heating and Cooling provides Heaven not heating and cooling. I had a twenty five year old 90% energy efficient furnace. With its age and needing an AC unit I called Andersons.
From the initial contact to completion they provided stellar service. Their recommendations provided three levels of products. I selected the quote the best option and have been wow in the performance and service. The new equipment is great. The air distribution and flow of the heating has made my home a paradise in comparison to the old equipment. They were on time, efficient and effective. Great professionals and performance. If I had know how much of a change this would have made in the comfort of my home I would have done it years ago. As an educator you often think you can find and understand things yet for heating and cooling call Andersons they are the pros.
-Greg Pierceall
We were having heating problems during the bitter cold temps in January. They sent someone out within 2 hrs of our call. The serviceman got the furnace working, but said the blower was old and on the verge of stopping permanently. Joe, the sales-rep came later that day and told us of possible options we could install. We so much appreciate Anderson’s honesty and they have never tried to sell us something we didn’t need. They will not install a unit that your home doesn’t need. Two days later, during the -10/-20 degrees the installers put in the new furnace. Thankfully we had a gas-log fireplace that kept us warm while we were out of furnace heat. We paid nothing up-front as they say they wanted us satisfied before receiving payment. Our home is warmer now and the new programmable thermostat is very nice and simple to operate.
-Nancy Mandeville
Checked 58 year old furnace and made some adjustments because it couldn’t keep up with the extreme cold temperatures. It was working ok, but they recommended planning to replace it. I’m very glad I did end up replacing it otherwise my house would be 55 degrees inside again today! They sent out someone to give me an estimate. I ultimately went with another company after weighing all options, but their quotes were fair, prices were good and I would recommend them.
-Tina Gong
To start with, all the company and serviceman ratings I listed above are thankfully true. My son called to tell me the heat went off in his house with extremely cold temperatures outside. We are both new to this area. Neither he nor I had any idea as to who would be a good, reliable service company to call. I went to Angies List, got a 5 star rated company–J L Anderson. With one call, a very nice, professional serviceman Ken ; arrived quickly with terrible weather and road conditions to deal with. He also took the time to explain the indicator lights on the control board. My son and his family are safe, warm and very appreciative of what J L Anderson and Ken did for them in the worst of conditions. I was at my son’s house and witnessed this great service. THANK YOU, ANGIE’S LIST!!!
-Raymond Hassan
Although the system had been inspected prior to closing on the house, we wanted further assurance that the equipment was working satisfactorily. .Ron was punctual, professional and thorough. He delivered exactly what we wanted in the evaluation of the heating unit. We are looking forward to there twice a year servicing of our equipment and in particular the evaluation of the AC unit.
-Eric Haas
The service professional, Charlie, returned on Monday with the part we needed and quickly installed it and the furnace operated effectively. The cost was reasonable and we felt great about our interaction. It was wonderful to work with J.L. Anderson Heating and Cooling. They are really professional.
-Donald Werden
I was having regular (and expensive) maintenance issues with my home’s two geothermal heating and cooling systems. The expenses were so high I knew that the systems needed to be replaced with something new. The frustrating part was that the units were not that old – I had them install about 9 years ago. I contacted ARS initially, since they were the company that installed them. They told me there was nothing they can do about the poor reliability and were too quick to sell me new geo units. I then contacted JL Anderson because they also install geothermal systems. Their attitude was totally different. They wanted to understand why the current units failed so often. They arranged for another company to come out and perform a water analysis. They found the water was too hard and may be the cause. Anderson also questioned the water usage from our lawn sprinkler. Anderson also determined that our peak water usage was too high to support the geo system. This was starving the geo system of water and causing damage. Anderson recommended switching to natural gas and shared with me the pros and cons of geothermal vs. gas. The next issue was that my house was not connected to a gas line. Anderson worked with Vectren to see if a gas line could be brought to the house. Anderson installed two units. I now have gas heat and electric cooling. So far, a vast improvement in comfort compared to the old system. Sales engineer Joe at JL Anderson exceeded my expectations and provided me with exceptional customer service.
-Bruce Cooper
We contacted Joe at JL Anderson Heating and Cooling about a new heating and cooling system. Within a couple of weeks we were under way in getting our new thing and cooling system installed…Two gentleman showed up at 8:30am on Monday and started working. We were told 3 days and the process would be completed..The genmleman that came out were very professional. They were neat with there work and very helpful with any questions that we had…We can across a few snags along the way but, they handled them with great respect to our needs. I would recommend JL Anderson Heating and Cooling to anyone. I would like to thank everyone and JL Anderson for making our winter warmer and our summer coo
-Susan Lowery
When it became apparent that the old system had cooled its last day we called several firms to look about problem and recommend current options available to the market along with price points. It did not take long to confirm that JL Anderson was the team we wanted to do the work. They have done maintenance for us on the old system and their attention to detail and their communication of information to the owner is top notch. Additionally they have done work on my mother in laws home system, our sister-in-laws home as well as replacing and old system for our next door neighbor.
After making sure what the failure was they sat down with us and gave us several option for replacement along with what the value of each option for the future at our home.
Upon making our choice they offered us several payment options to fit our needs. With this happening just before I was scheduled to retire they worked with us so that the project would happen the first week of my retirement so that I could be at home to assist and answer any of their questions.
The three day project went like a well planned campaign completed by two excellent young men who communicated with the "old guy". It was a pleasure to watch things removed and then to see the new equipment come together. They were very meticulous in cleaning up behind themselves during the day and at the end of the day.
During this time they coordinated the duct cleaning so that it was done at the opportune time in the replacement sequence.
Upon completion of the project a representative came back to walk thru use of the systems along with the new programmable thermostat, humidifier, and general maintenance of the system.
After initial running we had a condensation problem near the AC coil and they were here promptly to figure our the source and repair the situation.
I just recently switched the system to the heating mode with a few touches on the thermostat.
-Donna Pusey
JD came to the house after first phone contact, we discussed which system I wanted and was pleased to find it was able to be financed for 60 months at no interest. After several calls, with me having a boatload of questions, and several proposals emailed back and forth, I finally settled on my system of choice. all through this JD was very patient with me and was as helpful as could be. and so it began. I placed the final order. within days the installers and equipment arrived. Colin and Scott (the installers) were very friendly and professional in every aspect of the installation. upon completion, Joe came with the paperwork and instructed me how to setup and operate the system. Again on time and very friendly. And we’ve been happy ever after. I would recommend JL Anderson again in a heartbeat. the system consisted of an XC95 communicating and 95% efficient gas furnace, XL18i 2ton air unit, and the best part, the Trane Comfortlink II thermostat/control.(which by the way, can and was connected to my smart phone through Nexia to remote the entire system from anywhere in the world). pretty sweet. After all was said and done, Everything you would expect from a Trane dealer and system
-Scott Balogh
Our 15 year old AC needed replaced due to a leak. We scheduled an appointment to get a size and price estimate. While looking at our options we decided to also change the furnace to take advantage of the newer two stage technology. A price was established and installation was scheduled. Installation was finished on schedule and we were pleased with the work done. There was one issue with a sheet metal rattling noise. On calling back to the office, Joe our sales rep, came back to the house found the noise and fixed the problem. He also covered use of the system and how to use the different thermostat settings.
-Doug McGee
My previous AC had stopped cooling and a different company had mentioned the R22 was low, prompting a refill. A week later the AC wasn’t working again, so I called JL Anderson based on Angieslist reviews.
They evaluated the unit and found a high side R22 leak within a few minutes. They sent out a person to quote a new system later that day at my request. Joe went over the options in detail along with some financing plans that were available. Since it was nearly 100 the week that the AC was down, he offered to install a temporary AC unit to cover us while the new one was being ordered.
I evaluated the info for a couple days and asked follow up questions, all of which Joe was able to answer in full technical detail. He ran the load calculations on the house which narrowed down things to two options and he gave me the pros/cons of each system. He also laid out which options qualified for different utility and federal rebates.
I ended up going with a Trane XV95 furnace with XL16i AC plus humidifier unit installed for $9175 installed with a 60 mo. 0% financing offer. When I agreed to the sale he had the replacement unit trucked over and installed within 2 hours. That is GREAT response time.
1.5 weeks later the install began. This took approx. 2 days during which time they ripped out the old units, tore out the old concrete pad, flushed the lines, installed a new pad. They then installed the AC first to get that running to minimize discomfort. The system install was completed the next day including running a new dedicated intake/exhaust line, new high end thermostat. The install was clean and professional and the installers were careful to not let the cats out. They also left the copper scrap at my request.
The system works great, and about a week later Joe came back to settle up the paperwork. The invoice was identical to the quote down the the last penny. Also, the utility rebate paperwork was pre-completed and only needed a signature. The units were also registered for me ahead of time for warranty purposes. Joe then went over the system install as a final walkthrough and identified some features of the new thermostat.
Overall I am very happy with the install and they have lived up to their Angie’s List reputation.
-Richard Hosler
I made the initial contact with JL Anderson after reading the reviews here on Angies List and having them recommended by a coworker. Joe arrived on-time for the initial meeting and provided a very through explanation of our existing system and just by looking at the system he was able to accurately describe some of our problems without us having to tell him.
We had a few other companies provide quotes but Joe was the most knowledgeable and he talked about things that could be changed with the installation of the new system to cure the temperature balance issues we have had in the home.
JL Anderson was not the cheapest bidder for the job but I am glad we paid the extra money to go with them (it was not much extra).
The installation was scheduled for two days and by 3pm on the first day they had our A/C back up and running. The second day they completed the job by lunchtime. The entire job looks very professional and is neat and tidy. There were two installers and they were very professional and cleaned-up after themselves throughout the day – can’t say enough about how great it is to work with true professionals that take care of their workplace!
We are very happy with the work provided by JL Anderson and will recommend them to others.
-Andrew II
The entire process was professionally handled starting with meeting the salesman and ending with a walkthrough to review the installation and get instructions on operation and maintenance. I scheduled the installation within a week of meeting the salesman and deciding on the equipment and options. The installers were scheduled for two complete days but were able to do the job in less time. They had to work in both the crawlspace and attic in addition to the utility closet. The furnace had to be revented and the existing co-vented gas water heater was fixed in the process as well. Additionally they moved the location of the air conditioner compressor to the other side of the house where it was out of the way. Everything was cleaned up at the end although there wasn’t a lot to clean up. The equipment controls were thoroughly explained. All warranty and rebate forms were filled out by Anderson and ready to sign and send in to the utility companies. Overall it was a very good experience and I would recommend Anderson Heating and Cooling to others.
-Keith Paris
I came back from a trip to find the house hot; A/C was working’ but cold air not coming out. I thought I needed new a/c unit because mine was old. I submitted a message on their web site and was contacted early the next business morning, and they were able to get a technician out that same morning. Professional young man came out and said I needed a new compressor – the fan wasn’t moving. He also cleaned the unit for me and it has worked well since. He could have easily convinced me I needed a new a/c unit but did not.
-Dee Attardo
This was a fairly routine visit. I was pleasantly surprised that the provider was able to provide same-day service: an 8 am phone call led to a visit around 1 pm. The a/v technician was experienced and reasonably friendly. It didn’t take him long to diagnose the situation and he was in and out within about 20 minutes, I would guess. He was able to offer helpful feedback about the age of the a/c unit (based on a quick glance at the serial number).
-William Gray
My 14 year old A/C unit started to fail and was loosing a lot of coolant and it was time to replace it. Anderson assessed my cooling needs and determined the best system for my house. They provided me a good price quote for a Trane XR15 install. The installers showed up on time the day of the install which also turned out to be during the hottest week of the year. They removed my old A/C unit and replaced it with the new one, replaced the evaporator coil and replace an old air filter rack. They did all the work in a timely manner and my A/C was back up and running in the afternoon the day of the install. Their workmanship is very good and everything was clean and neat when they finished. Anderson even completed the warranty registration and filled out the energy rebate for me. I didn’t have to deal with any of that paperwork after the install.
-Warren McComb
The servicemen arrived promptly at the specified time. They were professional, and able to answer any questions we had. They were friendly and courteous. They cleaned up all areas that they used for installation. After the work was done, Joe came by to check that everything was done and to answer any questions we might have. He gave us a tutorial on using our new thermostat. Everything was done to our satisfaction. We highly recommend Anderson.
-Eileen Fitzpatrick
Aarin came to our house and did a tune-up and inspection of our heating system. After a few days, I discovered a small leak from inside the heater. I called JL Anderson again and Aarin was back on site, fixed the leak, and everything worked great over the winter months.
-Zachary Baiel
JL Anderson was recommended to me by another contractor I trust. Anderson’s representative Joe Kollman was courteous and helpful in our initial meeting. He provided brochures on different types of systems and prepared an analysis of the heating and cooling need. Our new system was installed within one week after we ordered it. The technicians who installed it were friendly, knew their business, completed removal of the old system and installation of the new system in two days, and cleaned up behind themselves. The new system works well. It includes a variable speed furnace blower and two stage AC unit. It operates much more quietly than our old system. I assume it will be more efficient than our 20 year old HVAC system that had failed.
-Erik Spykman
We needed a new AC system; JL Anderson was the most competitive of the quotes I obtained. Joe Kollman was extremely helpful in outlining the options available, and in recommending the appropriate system to work with my existing furnace. Joe also recommended a new humidifier to replace a broken unit, and also a new furnace filter box better sized to the furnace; he was kind enough to offer the filter box for free.
The install was performed very professionally; Joe and his crew turned up on time, finished ahead of schedule and cleaned up after the job. Kirt took the time to show me all the work that had been done, and demonstrate operation of the system before leaving; Joe came back several days later to ensure everything had gone well and that we were completely happy. Overall, I was very pleased with the product and the service I received from JL Anderson, and particularly Joe Kollman. I will use JL Anderson for future work on my furnace/AC system and would recommend them to anyone looking for high quality, professional work in this area.
-Thomas Hutton
We had a wonderful experience with the entire Anderson team. Our salesman, Joe, was excellent and helped us make an educated decision. He took the time to walk through our house and determine if moving the furnace and air conditioner was even feasible. We had been told it wasn’t doable by another company that didn’t even bother to do a walkthrough of our house. Joe took the time to help us decide what furnace would best suit our home’s needs as well as how relocating the furnace would work. He took the time to teach us and not just tell us what to do.
The installation team of Curt Jared were great as well. They worked very hard and were extremely professional. Our project was very time consuming and large, but they handled it well and we are happy with the end result. They took the time to show us how to use our new thermostat and change filters. They took extra steps to make our gas line usable for a gas grill in the future as well as access to the line in the basement for other appliances.
The entire Anderson team did a great job and I would definitely use them again!
-Jarred Mathis
I am extremely pleased with the HVAC installation service I received from JL Anderson. Joe and his team were on time, very professional and did an excellent job. After the installation, Joe went over the work done, making sure that their services exceeded my expectations and showed me the new features of my newly installed system. He also provided me with all the paperwork needed to get all the credits I am eligible for. Couldn’t be happier. Highly recommended.
-Emrah Ozkaya
It was time to replace the furnace and AC in our house. We wanted to upgrade our system to include dual zone. We called to set up an appointment to discuss needs and size of unit for house. An estimate was provided and we were very pleased with the amount of detail and explanation of product and services to be performed. We scheduled a time for installation while we were gone on vacation. Upon our return, everything was in working order. A couple of days after our return, we received a phone call to schedule a walk through and discuss best practices for our new system. The customer service and attention to detail was excellent. A job well done.
-Diana Skiles
Our home is about 18 years old and I had to replace the A/C condenser fan the first week we moved in (two summers ago). I also noticed that the previous owner had the same fan replaced several years back. When the furnace blower motor started to make funny sounds, I decided it was time to replace it.
I started by asking local companies for quotations for a geothermal heating system. We are on a large lot, and a horizontal loop system would fit nicely. Of all the companies I spoke with, only Joe from JL Anderson advised me to stay with a natural gas furnace. Others recommended geo or some form of heat pump with electric backup heat. After doing more research on the web, I learned that Joe was correct. Geo only seems to make sense for those in my area that are on electric heat. I also learned that switching to resistive backup heat would have complicated my whole-hose generator installation.
Before the work was started, the installation crew came to the house to verify the installation could be completed as promised. This included the furnace orientation, the ability to zone the existing ductwork, thermostat placement on the second floor, etc.
The work started when promised, and completed on time (4.5 days total). The installers were extremely professional, punctual and kept us informed throughout the project. They left the worksite cleaner than when they started. They even worked with me to determine the best way to connect the A/C condenser to the load-shedding contacts on my whole-house generator transfer switch.
The system has been running perfectly for two weeks now. We are extremely pleased. It’s a bit weird not being able to tell that the heat is on due to the variable speed blower and modulating burner. The features and flexibility of the 950 thermostat are very nice. We can even control it through our iPads and iPhones when we are away from home.
Selecting a new contactor is always risky. I’ve had good luck and bad luck in the past. At this point, I only hope for a decent job. JL Anderson went above and beyond my expectations and I highly recommend that you consider them if you are in the Lafayette area.
-Joe Hamman
Fantastic! My existing heating/air was 22 years old.
I appreciate being able to do as much homework as possible electronically and Joe Kollman at Anderson was great. We made contact in January via e-mail and arranged for him to visit my house and provide an estimate. I had several questions afterward, which he answered completely.
Later in the spring, Joe contacted me to see if I had made a purchase yet. He had an installation opening in the next week and wondered if he could fit me in. Again, he answered all my questions and I found I just couldn’t refuse! It should be noted that at the same time, I was working with two other companies and I did not receive the same quality of information and, frankly honesty.
Joe’s guys were at my house on time (early), were completely sensitive to my property (including my dog, Odie!). The job took the better part of two days and it was done on-time, correctly, and they left my place the way they found it. Yesterday I came home in the sweltering heat of the day (76 in April!) and was able to cool off with air conditioning.
I couldn’t be happier I decided to go with JL Anderson and Trane!
-Jon See
My husband and I have been putting off getting an new furnace for years for fear of it being to expensive and this 100 year old house has never had an AC unit. We decided it was time to put in both. I called many different places and set up 5 different appointments to get estimates. Anderson heating cooling was not only the most affordable but they were kind and courteous from the moment they stepped in my house. Joe did the estimate then came to the house on the day of installation to introduce me to the gentlemen that were putting the units in. They were very informative on what they were going to be doing each day. I operate a licensed daycare form home so it made things a little difficult for the guys. They were very understanding of the situation and were as quiet as they could be. The time frame was a 2 day project and they finished in a day and a half. Everything looked so nice when they were finished. They left no mess anywhere. Joe came back over to the house within a week to show us how to use the thermostat properly which was very helpful. We were so happy with Anderson heating & cooling. We give them an A++++++++++++ across the board and would not only recommend them but we would use them again and again! Thanks for your great service!
-Stacie Clark
The HVAC upgrade/replacement went extremely well. The representative I had, Joe Kollman, was very knowledgeable and responsive. He listened to what issues I wanted to address and recommended two systems. He highlighted the pros and cons of each. He responded to my questions at all times of the day and night via email. He sent me reminders just before the visit, progress reports during the installation process coordinated all aspects of the replacement, offered to give me training on the new equipment, and sent a follow up email to make sure all was well after the system was running for a while. Joe also helped process a rebate from my electricity provider. All I had to send was my account information and he did everything else. Anderson provided standalone heaters to keep the living spaces comfortable. They performed all cleanup associated with the work both inside the house and outside. I cannot say enough about the exceptionally good customer service! Anderson also completed all the work mentioned above (initial contract/estimates through installation) in less than two weeks. Since I enjoyed my experience, I am looking to have them perform additional work at my property.
-Shonda Meyer
Jim Anderson and his team are outstanding. I have used their service in the past when my furnace was not functioning. They were quick to come, provided a complete analysis and provided some tips on how to improve the functionality of the unit. This business is top notch, trustworthy and a great place to use for all your HVAC needs.
-Brian B.
From sales to installation the JL Anderson team was very professional; and, they were quite skilled. Their workmanship demonstrated extra effort to get the job done correctly. Their positive work effort and attention to detail resulted in timely completion of the install. Post installation follow up for quality review, instruction for and Q/A with the customer, and customer satisfaction was thorough. There were no unexpected issues or costs. Rebate information were completed for me by the company. Without hesitation I recommend JL Anderson HVAC.
-Steve Snider
Since they have only done maintenance their is not much to tell. They keep their appointments, they are punctual, clean and professional. We have not had to call them for emergency work as what they do during the contractual tune ups seems to catch any potential problems.
-Laura and Tom Albaum
The buzz is still there however They said they would come out at our convenience and move the unit to the other side of the house, away from the living room and my bedroom. As of now I am turning the unit on aux. at nite, which uses regular electricity. I not saving any money this way but it takes away the buzzing noise. Even with doing this every nite,,,the first month I saved $123.00. I am very pleased with the service and the professionalism and expect to be JL Anderson’s customers for some time to come. I HIGHLY recommend them for your heating and cooling.
-Gloria Hancock
Our furnace hadn’t been serviced in several years and we called Anderson to have it looked at before winter. We thought there was an issue, but the service technician noted that all was needed was to clean a few valves which was included in the service contract. We paid for the annual service contract where they come in the spring and fall/winter. So we don’t have to do anything this spring – they call us to schedule the visit! Very professional and honest!
-Robert Schroeder
From the first contact with the receptionist to the salesman and then the installers, it was a pleasant experience. She was very helpful in setting up the first appointment to evaluate our needs. Joe Kollman was on time for the appointment, listened to our concerns about warm and cold spots then evaluated our home. He returned with his estimate in only a few days, explained the options and benefits of each. We agreed to the purchase and installation on that visit. They scheduled us for several weeks out, but my husband wanted it done sooner. They were able to accommodate us.
Since it had snowed 4 inches the day before the installation, I was shoveling the driveway so they could get into the house. When I explained to them that my neighborhood shovelers were on vacation, one of them took the shovel and cleared my driveway. They put down cloths to walk on and were careful about walls as they brought things in. They were very polite in our talks. We had heat by early afternoon. I had to be gone and asked them to set the thermostat for me, which they did. The second day was just as nice as the first.
Joe came back for a walk through to check on the installation, show me how to use the programmable thermostat and gave suggestions for adjusting the vents to control the temperature in the upstairs.
It was a very pleasant experience and I would highly recommend them to my friends.
-Jan Applegate
As our furnace, A/C and water heater passed their 17th birthday, it became increasingly clear the it was time to upgrade while we could do it on our terms, rather than in the middle of a blizzard or heat wave. We met with Joe Kollman to go over our specific issues and requirements, and he did a great job of describing the pros and cons of various options. His recommendations were significantly less expensive than our initial ideas, saving us money on both the installation and the long-term operating costs. After we made our choices, he was able to accommodate our schedule requirements for a specific start date that minimized the impact of not having a water heater!
When the date arrived, the installers were on time, polite, and professional, and had all the old equipment out of the way in one day as promised. Installation required 2-1/2 more days, mostly because of the very tight quarters the installers had to work in. The entire furnace and A/C unit was replaced, including the 30′ refrigerant lines to the new compressor outside. The installers also ran new intake and exhaust piping for the furnace and re-used the old furnace/water heater flue for the new water heater. The A/C compressor disconnect was replaced with a modern unit, and the new water heater has a higher capacity burner so it is much better at keeping up with high demand. All the Rube Goldberg aspects of our old system are gone, replaced with clean, modern, professional-looking units that are literally better in every way than the units they replaced.
The only snag in the whole installation was when the technicians didn’t have a humidifier on their work order despite there being one on the quote. This problem was handled with a single call to Joe, with no hassle and minimal delay since they had a humidifier in stock – it had just been missed on the paperwork. While the big issues are obviously important, the J.L. Anderson Heating and Cooling technicians paid great attention to the small stuff, from straightening the old ducting with a new offset and plenum to conducting a mini-class with us on using and programming the touch-screen thermostat.
Our new Trane furnace and air conditioner has worked flawlessly, maintaining much more even temperatures throughout the house than the old furnace and A/C ever managed. The two-speed fan system is quieter and more effective than the old single-speed unit, and the high-efficiency design not only doesn’t waste conditioned air in combustion, it eliminates the thump and roar from an open burner, so the new furnace is nearly inaudible. The new water heater has a much larger burner than the one it replaced, allowing it to recover much faster and eliminating concerns about running out of hot water if a third person takes a shower, or the dishwasher and clothes washer are running at the same time.
We are extremely pleased with the work and the finished product from J.L. Anderson Heating and Cooling. I recommend them without reservation not only for their professionalism and the quality of the work performed, but also for their attention to detail and their up-front, no-nonsense way of handling problems without excuses, foot-dragging, extra charges or delays. J.L. Anderson Heating and Cooling is a quality company that I am proud to have done business with.
-S. Todd Field
We have 2 systems at our house and J. L. Anderson had replaced our other system in 2007. At that time they did a thorough analysis of our heating system and came up with ideas for making the heating more uniform throughout the house. This is a problem because the house is over 100 years old and there is no return on the second floor. This second system is in our addition. We have been using J. L. Anderson to service both of our systems each year. The technicians had been suggesting the system in the addition was not working well. It had a very difficult time during the heat wave this summer, so we decided to replace it. Having worked with this company already made it very easy to get a new system. We were given some choices and decided on what we felt was best for our situation. The technicians are always friendly and neat and the President comes to check the work afterwards.
-Carolyn Jagacinski
Joe, Kirt, and Scott were all very professional, courteous, and accommodating. They patiently answered all of my questions and concerns. The installation is beautiful (how often do you hear that about a furnace?). I could not be more pleased. And this all came with a 10-year parts and labor warranty. I highly recommend J. L. Anderson, and I will certainly call on them in the future.
-Arthur DeArmond
The account rep was very polite and new his business. He was prompt and assured me that the installers would be good and they would stay on the job until completed. The installers were both competent and did good workmanship throughout the job. Everything I asked to be done was done and done correctly. They completed the job in the time frame they suggested. They left me a note each day of progress and any concerns they had. I got quotes from several contractors. Anderson’s gave me options but also listened to what I wanted and gave me a competitive quote for the job. I have had the furnace running for over a month with no issues. I would recommend anyone doing heating and/or cooling work, have J L Anderson give you a quote. They seem to be a company of high integrity.
-Steve Schneider
Perfect in every way, pro workers, excellent workmanship, very good materials, no mess when done, Excellent experience. I always think prices are too high but these people are worth more than their competitors. Price was per quote but ended up about $200.00 less with suggested changes discussed at the time the work was being performed.
-George Taylor
This company arrived as scheduled, worked efficiently, were neat orderly, were creative with sheet metal, completed the project as promised within 1 1/2 days. They were pleasant informative. I am very satisfied with their products their work ethic. Thanks to the company the employees for the quiet, efficient system they installed. It is working great!
-Judith Evans
It went well. They started on time, were neat in appearance, clean. They removed the old unit one day and left so I could get in the area and paint the walls. (sorry guys that I never got to it). Then they came back and had to do some repair work below grade. Then the install and a few days later our sales person, Joe came back to walk us through what they did and help us program the thermostat. It wasn’t until then that he presented us with the invoice. He was not going to ask us to pay until we were satisfied with what they had done.
I got an e-mail on October 23rd asking how it was working and if I had any concerns or questions and I will get another follow up call in a few months.
-Greg Kloeppel
I am thoroughly impressed with the professionalism and dedication to the customer experience that Anderson Heating and Cooling provided me. They showed up on time and worked diligently to complete their task in a timely manner. The technicians were very informative during the removal and installation process. If I had any questions, they would immediately stop what they were doing to answer my questions.Joe also submitted my rebate information for me thus eliminating my need to complete the paperwork.
In my opinion, JL Anderson Heating and Cooling Inc went far above and beyond my expectations.
-Neal Porter
I had no intention of replacing the control board myself, but did research the diagnosed problem and materials cost. JL Anderson quoted a parts price that was 30% LOWER than I would have paid for the same part from a reputable online source. The technician was efficient and friendly, and we will always turn to JL Anderson first for future HVAC needs.
-David Leininger
We recently replaced our A/C and furnace in our home. The replaced units were inefficient, undersized and approaching 20 years of service. We also had a lot of trouble with keeping the upstairs cool even with the A/C on all day. Rather then wait for them to fail we decided to seek out estimates for replacements.
We requested estimates from 4 highly-rated (on Angie’s List) companies in the area and decided to go with JL Andersen. All 4 companies determined that our A/C unit was undersized by a full ton, but their methods were quite different. One seemed to simply guess, one did a walk around of the exterior and two measured room sizes and the exterior for precise load calculations. Joe with JL Andersen did the full inside and outside measurements and even went into our attic to evaluate our insulation and duct work. None of the other companies even offered to check the attic.
When Joe came back he gave us some startling news – one of the duct work junctions in the attic had been stepped on and had separated two of the rooms from the HVAC system! We have no idea whether our home inspector had done it or simply missed it when he was up there, but it was no wonder we had been having trouble cooling the upstairs. Joe reattached the ducting as best he could and said they would be more than happy to replace that junction. He also actually listened to us regarding our concerns about the upstairs temperature and made a recommendation of running another supply vent into our master bedroom (it only had one and is a large room with vaulted ceilings). We noticed a difference right away when Joe reattached the partially crushed ducting.
Of all the assessment/estimates, Joe was by far the most thorough, knowledgable and worked with us every step of the way. He offered us several options of efficiency ratings and available features (one of the other companies gave us a this is what we’ve got sort of feel – one efficiency rating, one thermostat package, etc). The JL Andersen quote was a bit more then two of the other companies but with Joe’s above and beyond approach and the 10 yr parts/service warranty we were sold. We went with a 15 SEER 3.5 ton A/C and 95% efficient 80,000 BTU furnace (old units were 11 SEER 2.5 ton and 80% efficient 100,000 BTU).
Once we decided to go with JL Andersen Joe came back to install the new supply vent and fix the crushed ducting a few weeks before the system installation to try and get us as comfortable as possible while we waited for the new A/C and furnace. Just those changes made a marked improvement on the upstairs comfort. When installation time came around they were able to do the whole job in less then two days in July 2012 (one of the hottest months in one of the hottest summers in Indiana) with no disruption to our comfort. They got the new A/C unit functioning on the first day and did finish-up work on the second. The installation went incredibly smoothly. Joe scheduled a check-in a few days after installation to answer any questions we might have and walked us through the advanced features of our thermostat. We had a concern about the humidity in the house, so he enabled a setting that allowed us to create a set point that would run the A/C a bit more if the humidity was higher then we wanted. He followed up a few weeks later to make sure everything was still great. And it is!
We are very happy we decided to go with Joe and JL Andersen for our A/C and furnace replacement. If the A/C is any indicator we will be toasty this winter when we use the new furnace. An expensive home purchase is never fun, but we had such a positive experience that we recommend them to anyone who’ll listen.
-Nathan Engelberth
It went very well from start to finish and several months after. We spoke with Jim personally, he was very responsive, calm and willing to listen to our questions and provide answers that were designed to give us information, rather than convince us a particular approach was best, a STARK contrast to the other two contractors we solicited bids from. Jim’s crew were excellent, in and out in two days, with a clean installation. We even had him follow up and move our A/C unit at no cost. (it was MUCH bigger than our previous one, and ruined our view out of our living room window). He was approachable, willing to help us out, and never once made us feel as if our opinions did not matter. I strongly recommend Anderson for any HVAC service you may need.
-Nicole Jasinski
We obtained quotes from six vendors. The Anderson cost was a little higher than the others but included a 10 year parts and labor warranty. No other vendor would give a warranty beyond one year parts and labor and a few more years for parts. The person we dealt with was knowledgeable and personable and we were very impressed.. The installation was professional with attention to detail. The Trane air conditioner is excellent and the blower is very quiet. So overall we can highly recommend both the company and the Trane furnace and air conditioner
-Isobel Miller
We were very happy with the work done and the company is very honest and professional. I would highly recommend this company to everyone who is in need of air conditioner or heating repairs. The technician even took his shoes off before walking on my carpets….this is very rare these days, we give this company A+A+A+A+A+ all the way!!!
-Rena Laurenzano
Technician was on time. Conducted himself in a professional manner. Seemed very competent and knowledgable of my system. He did suggest a ‘maintenance contract’ which does appear that it will save a few bucks on the spring AC check up. That is included in the fee listed.
-James Stalker
First: Jim Anderson is a jewel! He told us we didn’t need to buy a new AC compressor – we would have bought a new one if he said to, but he was HONEST! 4 years later, it’s still working! His estimates were right on, and the extras we added were reasonable. His team of men were professional and efficient – they all easily communicated and coordinated with the other electricians, contractors, plumbers, etc. Andersons has continued to provide twice-yearly service. We have had NO problems with any of the equipment! We have recommended Andersons to many, many people.
-Jane Boswell
I decided to replace my furnace and AC unit in the fall of 2008. I ultimately decided on J.L. Anderson because of the price compared to other companies and the reputation of the Trane brand by service technicians on various websites. Also their company has about 80% certified technicians as compared to maybe at the most 30% at other companies I contacted. Also, I got the best warranty from J.L.Anderson. I was very pleased with their professionalism and punctuality in getting the work done. They were also eager to return if you had any questions after the work was done. The book for the programmable thermostat was one that covered several models, and so I had trouble with that, and the serviceman came back to help me with that. They want to make sure you are satisfied. I would definitely recommend them to others.
-Barbara Buckley
Once we chose to install a heat pump for the upstairs it only took about three days to have all the new equipment installed and up and running. The installation was excellent with concern by Anderson to make certain it was done properly and would give us excellent service. They checked back several times to see if we were satisfied. We now utilize them for maintenance and would recommend them to anyone in the Lafayette area.
-Steve Gray